Paul Clark | Page 12

Great experience buying a car ! Friendly salesperson ! We were very happy with our entire buying experience, the salesperson was friendly, knowledgeable and not pushy. The finance person expedited our pu We were very happy with our entire buying experience, the salesperson was friendly, knowledgeable and not pushy. The finance person expedited our purchase. Overall it was an excellent experience and would highly recommend. More

by SW_FABRIC Verified Customer Verified Customer

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Easy to deal Most of the deal was done by email before I went to the dealer with my daughter. After arriving, was greeted and a further deal was made. Everything Most of the deal was done by email before I went to the dealer with my daughter. After arriving, was greeted and a further deal was made. Everything took less than one hour. Very good people on staff. More

by jcha Verified Customer Verified Customer

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Love CapoVW This is our 5 VW that we have purchased from Capastrano Volkswagen. We choose to drive there to purchase our cars because we do not feel pressured and This is our 5 VW that we have purchased from Capastrano Volkswagen. We choose to drive there to purchase our cars because we do not feel pressured and the sales and service team always look out for us. When we need another car we will be coming back to see Mo, Mike, Richard,Buddy. Paul and all the other AWESOME people that work here. Thank you all very much! More

by hillbillyswife1227 Verified Customer Verified Customer

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Car Buying made easy! Besides spiders, my biggest fear is buying a car! I had my share of good and bad car buying experiences but I loved the entire process at CapoVW from Besides spiders, my biggest fear is buying a car! I had my share of good and bad car buying experiences but I loved the entire process at CapoVW from start to finish. I worked with Curtis in Sales who was so patient with me and kept my anxiety to a minimum. Nick personally introduced himself and was willing to do what he could to get me the vehicle I wanted and was in my budget. There was never any pressure to sign immediately and even had pricing for me from the previous day that they would honor unlike some others that I had talked to. I love my new vehicle and excited to be a part of the VW family! More

by SuzanneL Verified Customer Verified Customer

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2019 Atlas SEL R-line 4-motion. Purchased extended warranty for 9yr/120000 miles and was told everything would be covered bumper to bumper under warranty. Did not read fine print unt Purchased extended warranty for 9yr/120000 miles and was told everything would be covered bumper to bumper under warranty. Did not read fine print until the next day and saw there was a $100 deductible, which was never mentioned at time of signing. Feels like dealer pulled a fast one and snuck that in. Purchased scheduled maintenance package and was told would cover every 10K miles service from 10k to 50k. Did not read fine print until next day. Service was for 10k, 20k, 40k, and 50k mile service. 30k not included. I should have been more thorough when signing, but was at dealership for most of the day with 8 month pregnant wife, tired, and just wanted to get home (over 1 hour drive away). Felt dealership should have been more clear with what I was purchasing with maintenance and extended warranty packages, instead of being generic with explanation. Thus, feels like their bottom line was to sale and push more cost onto buyers. Was not given VW Financing at 1.9% (despite excellent credit score) with sale/dealer discount price because was told it’s one or the other. That was not explained when speaking over the phone day prior to coming in. Bate and switch sales tactics. Would have done more work to search for better credit union financing than last minute decision on the spot, if I was informed of that from the start. Had to pay for extra options that dealer packaged into price and would not remove. Cost transferred to me, for extra floor mats at privacy screen, things I never would have purchased but had to pay for. An extra $500 in cost for unnecessary useless products that will sit in garage. More

by TD40 Verified Customer Verified Customer

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Joey was great! I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love m I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love my new Atlas. More

by jtroxcil Verified Customer Verified Customer

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Outstanding Customer Service and Transparent! This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had a fabulous experience purchasing our car. Chuck Lilly helped us throughout the car finding and purchasing/leasing process. He was absolutely incredible! They offer extremely competitive prices and always put the costumer first. They are a MUST if you are looking to buy/lease a car. More

by Mackenzie Verified Customer Verified Customer

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Fantastic experience Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They were able to get me a car the next day which was a real life saver! Looking at going back to see the options for my husband! More

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Great Experience! Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. More

by colleenmstoop Verified Customer Verified Customer

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Quick Process Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in g Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in getting us the best deal on our new Tiguan. Paul in fiance was great to talk to and didn't BS, just directed us to what was important. No one likes to be stuck in a dealership all day, at least I don't, so I did appreciate getting in and out. The only thing I would complain about would be attention to detail, in the detail department. The car was delivered to us awhile clean, there were many areas where bugs, etc were left on the car and some smudges on the interior. Overall, would recommend. More

by taylorm2 Verified Customer Verified Customer

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