Paul Clark | Page 12

2019 Atlas SEL R-line 4-motion. Purchased extended warranty for 9yr/120000 miles and was told everything would be covered bumper to bumper under warranty. Did not read fine print unt Purchased extended warranty for 9yr/120000 miles and was told everything would be covered bumper to bumper under warranty. Did not read fine print until the next day and saw there was a $100 deductible, which was never mentioned at time of signing. Feels like dealer pulled a fast one and snuck that in. Purchased scheduled maintenance package and was told would cover every 10K miles service from 10k to 50k. Did not read fine print until next day. Service was for 10k, 20k, 40k, and 50k mile service. 30k not included. I should have been more thorough when signing, but was at dealership for most of the day with 8 month pregnant wife, tired, and just wanted to get home (over 1 hour drive away). Felt dealership should have been more clear with what I was purchasing with maintenance and extended warranty packages, instead of being generic with explanation. Thus, feels like their bottom line was to sale and push more cost onto buyers. Was not given VW Financing at 1.9% (despite excellent credit score) with sale/dealer discount price because was told it’s one or the other. That was not explained when speaking over the phone day prior to coming in. Bate and switch sales tactics. Would have done more work to search for better credit union financing than last minute decision on the spot, if I was informed of that from the start. Had to pay for extra options that dealer packaged into price and would not remove. Cost transferred to me, for extra floor mats at privacy screen, things I never would have purchased but had to pay for. An extra $500 in cost for unnecessary useless products that will sit in garage. More

by TD40 Verified Customer Verified Customer

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Joey was great! I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love m I had the easiest time getting the car I wanted. It was the least stressful car shopping experience. Joey was great! So happy and personable. I love my new Atlas. More

by jtroxcil Verified Customer Verified Customer

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Outstanding Customer Service and Transparent! This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had This dealership is OUTSTANDING! They offer integrity and transparency to everyone who walks through their doors. They are the absolute BEST and we had a fabulous experience purchasing our car. Chuck Lilly helped us throughout the car finding and purchasing/leasing process. He was absolutely incredible! They offer extremely competitive prices and always put the costumer first. They are a MUST if you are looking to buy/lease a car. More

by Mackenzie Verified Customer Verified Customer

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Fantastic experience Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They Buddy and Paul were great. There were able to really work with me when my car needed work. I decided to trade my car and lease a new 2019 Jetta. They were able to get me a car the next day which was a real life saver! Looking at going back to see the options for my husband! More

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Great Experience! Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. Joey made our experience so easy and enjoyable. He was very clear and helpful with us through the entire process. We had a very positive experience. More

by colleenmstoop Verified Customer Verified Customer

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Quick Process Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in g Overall a great dealership. A lot of options while you wait for snacks and drinks. I worked with J. J. Davis in sales who was willing to help out in getting us the best deal on our new Tiguan. Paul in fiance was great to talk to and didn't BS, just directed us to what was important. No one likes to be stuck in a dealership all day, at least I don't, so I did appreciate getting in and out. The only thing I would complain about would be attention to detail, in the detail department. The car was delivered to us awhile clean, there were many areas where bugs, etc were left on the car and some smudges on the interior. Overall, would recommend. More

by taylorm2 Verified Customer Verified Customer

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So easy to get the car I wanted!! The team here is unlike any other. I went to a couple dealerships before this one and the sales people were very pushy and made me feel uncomfortable The team here is unlike any other. I went to a couple dealerships before this one and the sales people were very pushy and made me feel uncomfortable as a first time buyer. The guys at Capo VW made the process so easy and didn't push at all. Richard was amazing and helped so much to make the process go smoothly and get me into the exact car I wanted. Paul made it so that I wasn't at the dealership for hours signing paperwork and answered all of my questions. Nick the sales manager made sure to make me feel welcome when I arrived and that was much appreciated. I am in love with my new car and will definitely purchase from Capo VW again. Thank you so much! More

by beckabird816 Verified Customer Verified Customer

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Great experience It was an incredible experience. Would recommend my friends. Kelly McCurtis was extremely helpful and professional. Will be back to lease another car. It was an incredible experience. Would recommend my friends. Kelly McCurtis was extremely helpful and professional. Will be back to lease another car. Paul Clark was also a pleasure to work with. More

by mondaemccassy Verified Customer Verified Customer

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Caring staff, easy transaction The team at Capo VW worked with me and my needs via a weeks-long email exchange, and they gave me exactly what I wanted at the price I was seeking wit The team at Capo VW worked with me and my needs via a weeks-long email exchange, and they gave me exactly what I wanted at the price I was seeking with a transaction that was super quick and easy when I picked up my vehicle. They legitimately cared about what I was seeking and went out of their way to accommodate me. I really appreciated the concern and service they provided. More

by aleisner Verified Customer Verified Customer

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Curtis and VW team=Awesome Curtis Kelley was great to work with! he told me my leasing options over the phone which made the experience so much easier for me -straight to the po Curtis Kelley was great to work with! he told me my leasing options over the phone which made the experience so much easier for me -straight to the point! Everyone at Capo VW was very friendly and had lots of energy! I was very impressed and that made my decision that much easier. Buddy Holguin made sure everything looked great when i picked up my car and got me all settled into it. Great experience and great deal! More

by cnovak Verified Customer Verified Customer

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