Paul Cotton
Paul Cotton at Kelly Ford

Paul Cotton | Page 7

NEW CAR MANAGER

Kelly Ford

776 Magnolia Avenue
Melbourne, FL 32935

Contact Me
4.8
76 Reviews

Moved From The United Kingdom in 1994 , Worked with Ford since then, Glens Falls New York , Then Asheville NC, Now Kelly Ford Melbourne

Dealership Experience

25 yrs, 5 mos

Specialties & Trainings

Leasing and Fleel

4.8

76 Reviews

Write a Review

76 Reviews of Paul Cotton

November 05, 2021

Dealership Rating
Employee Rating

Awesome experience! Paul Cotton was amazing to work with! Sandy in the finance department was great too! More

by jeg.garber
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandra Van Hook

Nov 09, 2021

Kelly Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Kelly Ford Team

October 14, 2021

Dealership Rating
Employee Rating

The experience of special ordering a truck although longer than I would have liked, was exactly the time you explained. I’m sure the lead time will shorten as things get back to normal. The actual cl More

by MikeC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Kelly Ford responded

Mike, Thank you for your 5 Star Review. Valerie is a valued team member here with Kelly Ford. I will share your thoughts with her. Please send her your referrals, family or friends. The Kelly Ford Team

July 08, 2021

Dealership Rating
Employee Rating

Initially met with Paul and since he was going to be away, he set me up with Valerie who did an excellent job making my first new car purchase a wonderful experience. More

by patty
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Valerie Donaldson , Nicholas Lagges

Jul 13, 2021

Kelly Ford responded

Patty, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! The Kelly Ford Team

April 19, 2021

Dealership Rating
Employee Rating

Tom and Mike went above and beyond to find me the vehicle I wanted for the price, and with the accessories I wanted! Thank you gentlemen! More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Karpowich , Tommy McGee

Apr 19, 2021

Kelly Ford responded

Jeremy, Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 16, 2021

Dealership Rating
Employee Rating

I placed an order for a custom F-250 with Paul back on 3/5/21, and contact him this time to request the VIN and Order Code. Paul responded quickly with exactly what I need so that I can now track the pro More

by rvaupel
Recommend Dealer
Yes
Apr 16, 2021

Kelly Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

March 17, 2021

Dealership Rating
Employee Rating

The sales people, especially Paul and Phil, were very attentive and worked well with us! The car I wanted was in Orlando and they had it on the lot the next day and ready for me to drive home within hour More

by Radar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Lagges, Phil Pettus

Mar 19, 2021

Kelly Ford responded

Thank you for taking the time and effort to write Your 5 Star Review. We greatly appreciate the fact that you and your family stopped in to visit us at Kelly Ford to shop and purchase your new vehicle. Chris Saraceno Vice President and Partner Kelly Automotive Group

March 04, 2021

Dealership Rating
Employee Rating

I was so impressed with the hassle free purchase of my vehicle. Phil and Paul were amazing. I was extremely impressed with Mike with how quick and easy the financing was. I will see you guys again in 3 ye More

by michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Karpowich , Phil Pettus

Mar 05, 2021

Kelly Ford responded

Michelle, Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Kelly Ford! The Kelly Ford Team

April 29, 2020

Dealership Rating
Employee Rating

Hid a spot when selling me a used car online asked clearly for all pictures of flaws and after finding out the paint has been messed up I can get no further help for the paint More

by Tomkindelspire
Recommend Dealer
No

Other Employees Tagged: Valerie Donaldson, Clayton Flynn , John Alligood, Tony Ayala, Anthony Bowers, Chuck Cooper, Omar De Jesús, Justin Decker, Damian Hall

May 06, 2020

Kelly Ford responded

Tom, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Kelly Ford Team - 321-254-4283 EXT 1300

November 24, 2019

Dealership Rating
Employee Rating

Excellent truck purchasing experience, at Kelly Ford of Melbourne FL. We found my dream truck but setup wasn’t perfect, we worked with salesman Phil Pettus and got it perfect. Vehicle purchase is a maj More

by Ron.U
Recommend Dealer
Yes

Other Employees Tagged: Phil Pettus

Nov 26, 2019

Kelly Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Kelly Ford Team

August 02, 2019

Dealership Rating
Employee Rating

Paul has the knowledge and also a nice person Going in I knew what I wanted. Also I was handing in a lease and buying a vehicle. I worked with Paul Cotton and will do so in the future. He is very More

by Another Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2019

Kelly Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Best, The Kelly Ford Team

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