Paul Ferreira | Page 8

An hour wait for an oil change and tire rotation but what can you say, it was time to have scheduled maintenance done. That was expected. can you say, it was time to have scheduled maintenance done. That was expected. More

by GREEN7017 Verified Customer Verified Customer

Report | Print

I did not have an appointment but they still accommodated me and I was able to wait for it to be done. I had to have extra work done but it was done quickly me and I was able to wait for it to be done. I had to have extra work done but it was done quickly More

by Yani Verified Customer Verified Customer

Report | Print

Planet Honda realmente es excelente por donde se lo mire,debido a su buena calidad en sus servicios en general. Más que todo mi nuevo CRV salió de este gran dealer. Thanks all of you mire,debido a su buena calidad en sus servicios en general. Más que todo mi nuevo CRV salió de este gran dealer. Thanks all of you More

by JORGMARTINEZ22 Verified Customer Verified Customer

Report | Print

received great, eloquent and efficient service from Paul. he was very well knowledgeable in his work and was incredibly helpful to me. Thank you Paul! he was very well knowledgeable in his work and was incredibly helpful to me. Thank you Paul! More

by RO Verified Customer Verified Customer

Report | Print

Paul was extremely efficient, friendly and helpful! I had a great experience. I needed some extra weird parts in addition to the recall service provided and he went above and beyond to find and order everyth a great experience. I needed some extra weird parts in addition to the recall service provided and he went above and beyond to find and order everything I needed and help me get it installed quickly and easily. More

by ALLIESWISSR Verified Customer Verified Customer

Report | Print

I waited three hours just for a horrible oil change, they need more people to work there I don't think I'll come back need more people to work there I don't think I'll come back More

by SILVERADO27 Verified Customer Verified Customer

Report | Print

The rear passenger door required painting. The work was meticulously done and matched exactly with the original. The car was delivered clean and when promised. I was also very pleased with the exceptional meticulously done and matched exactly with the original. The car was delivered clean and when promised. I was also very pleased with the exceptional customer service from the manager, Paul, and the rest of the staff at the body shop. More

by Dayami Verified Customer Verified Customer

Report | Print

The tech that serviced my vehicle did NOT reset my oil level so I second guessed if I received the service I paid for!!! Service good otherwise!! level so I second guessed if I received the service I paid for!!! Service good otherwise!! More

by cleandra_whyte Verified Customer Verified Customer

Report | Print

Poor, Sales Rep Doesn't reply Bought a 2015 Honda CR-V Had a vibration, took it back to dealership and they fixed it w/o charge. told him about one tire and they said to contact t Bought a 2015 Honda CR-V Had a vibration, took it back to dealership and they fixed it w/o charge. told him about one tire and they said to contact the sales rep as the service center doesn't handle that issue and he went further to mention they should address the issue, which I did. I even had to go back to dealership to p/u vehicle manual and he even seemed annoyed with getting me one. My Car battery went with in 5 months, would not replace it or pro-rate it even with the wrap warranty. (Service Shop Dept.) Ouch! 1 tire kept losing air finally after 4 months owning the CR-V went to Mr. Tire and they said the tire already has 2 patches I can put one on and afterwards must be replaced. 2nd tire 7 months had a leak went to Pep Boys, and had 3 patches so I had to purchase 2 new tires I have called the dealership 2x then customer service rep transferred me to my sales rep Kelechi and never returned my call. I even emailed him with out any response on 4 occasions . (I Kept my email receipt as proof) Very sad More

Report | Print

Thumbs Up I took my wife's SUV to Planet Honda in Union NJ and was in need of Service Work from their Body Shop and was treated with professional courtesy and k I took my wife's SUV to Planet Honda in Union NJ and was in need of Service Work from their Body Shop and was treated with professional courtesy and kindness throughout the whole experience. The gentlemen running the Service Dept. Joe (Scibilia) was able to get us a loaner vehicle while my wife and I were getting escorted over to the Body Shop towards the Manager Paul (Ferreira) for repairs. Inside of a week & 1/2 our truck was completely repaired and back to new. When we picked it up, I was surprised and Happy to see that they went the extra mile by having our SUV cleaned up & Detailed by the Clean-Up Department. We were Absolutely Impressed with the way they conduct and treat customers regarding business. From the Service Dept. to the Body Shop to the Detail Dept. it was a 5 Star Experience, I would bring all my vehicles to this Dealership and recommend them to others. Bobby A. More

Report | Print