Paul Germain

Excellent Customer Service. The technician went above and beyond, including servicing a recall that I didn’t even know about. The technician found the problem, it was a wire har The technician went above and beyond, including servicing a recall that I didn’t even know about. The technician found the problem, it was a wire harness that wasn’t hooked up to the center console. He plugged it back in the control center worked. Put everything back together better than I had it. I went to pay and they didn’t charge me. I was so happy because that day that I took my car in was my birthday. I can’t express it enough on how happy I am with the service that I received. More

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Spencer did a great job taking doing an oil change on my Wife’s car, and even washed it for her. Great service and great dealership. Highly recommend. Wife’s car, and even washed it for her. Great service and great dealership. Highly recommend. More

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Always timely and great customer service with a smile service staff is always friendly and kind service staff is always friendly and kind More

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Rudy S was a great help in answering all questions I had and providing a good attitude the whole time. Thank you! and providing a good attitude the whole time. Thank you! More

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Horrible service. The vehicles they sell are lemons. They dont help there customers. They sell cars with engine problems. The vehicles they sell are lemons. They dont help there customers. They sell cars with engine problems. More

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Made it Right The initial customer service was poor. Paul Germain contacted me and made it right. The staff that assisted me were helpful. I would definitely recome The initial customer service was poor. Paul Germain contacted me and made it right. The staff that assisted me were helpful. I would definitely recomend Germain Mazda. Thanks for being proactive and caring about your customers. More

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Happy with my experience at Germain I'm driving a 2016 CX5 Mazda - red with parchment leather interior - and I'm very happy! I shopped around at another Mazda dealership and test drove I'm driving a 2016 CX5 Mazda - red with parchment leather interior - and I'm very happy! I shopped around at another Mazda dealership and test drove comparable Hondas & Jeeps but what sold me was based on two things: I loved all the features of the car and how the people at Germain treated me. I'm a 60 year old female and appreciate how sincere they were in asking for my business. No creepy car sales approach at Germain. I was treated well and I would recommend this dealership - and this car -- to everyone looking for a great car buying experience. More

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Owned a 2012 ready to purchase another Germain Mazda 3 or 6 I purchased my 2012 Mazda 3 SkyActive I ran mid grade gas and saw 500 plus miles routinely in spring and summer weather. I was able to benefit by opt I purchased my 2012 Mazda 3 SkyActive I ran mid grade gas and saw 500 plus miles routinely in spring and summer weather. I was able to benefit by opting for cruise control as soon as possible on road trips. With the Skyactiv if the tach didn't get past two grand in starting from a stop the vehicle gas mileage travels a greater distance, just be aware you will see similar results. Provided you are current with our car's service routine. Unfortunately, my car was rear ended in the backend in a construction zone while a woman was texting, though I tried mightily to get out of the way, she hit my car pretty bad here. I am just waiting to here from the the insurance on what they call $13k worth repairs, sounds like a do over to me. Nonetheless, I am solidly determined to stay in a Mazda at Germaine dealership. They ever stopped earning my business, though they need to know despite what may have been taught is sales training, no need to close me on my choice. I am already closed on a Mazda, I will let you know which one, but no that I am not looking elsewhere. Having said that, my previous experience with Lew Karbler and Sonny Sosniak they recommended me to get Gap Insurance, which I am so glad I did. If not I could be upside down $7K based on what the insurance company may pay, the Gap Policy pays the difference. This was good advice from the dealership no one thinks years later their will be a need for Gap Insurance. The other service recommended was the pre-paid maintenance package. This kept my car running in top fashion. It has been my experience the Service team is intuitive, work hard to answer questions, go the extra mile and listen to my concerns if any. I encourage you to consider Germain Mazda because I know when its time to choose a new car, they will do everything possible to get me situated in a car I like, in a car I want and in a car whose deal makes sense to my sensibilities. More

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This review is a little late, but as I approach my 5,000 mile service I felt it was a good time to give my feedback. I leased my 2014 Mazda 6 GT in November and the entire process from test drive to drive o mile service I felt it was a good time to give my feedback. I leased my 2014 Mazda 6 GT in November and the entire process from test drive to drive off was a breeze. Terry was very knowledgeable about the product and Sonny was to-the-point when going over the financials. More importantly, they were both honest, friendly and a real pleasure to work with. The same can be said for Paul, who was involved briefly toward the end of the process. I will recommend Germain and will definitely keep them at the top of my list when it comes time to buy again. More

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Rusty was very helpful, professional and knowledgable and answered all of our questions. Each person with whom we dealt was very friendly. Car delivery awesome! answered all of our questions. Each person with whom we dealt was very friendly. Car delivery awesome! More

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