Paul Germain | Page 2

This dealership did not have the 2013 Mazda 5 that I wanted, but Paul found the car and had it delivered to him. Terry made sure that I understood the features during and after the test drive of a 2014 wanted, but Paul found the car and had it delivered to him. Terry made sure that I understood the features during and after the test drive of a 2014 Mazda 5. While I was waiting for the finance person, Sonny, Terry and Michelle Hill was concerned for my comfort. I was not expecting the long delay with a none finance purchase. It was explained and I could see that they were very busy. The car was late getting to them on Monday, but the dealership called. I appreciate Terry's personal delivery of my new car to me in Dayton, OH. Overall I had very good experience in buying my new car from this dealership and looking forward to the same or better service in the future. More

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Always the best buying experience. I have picked up 3 new cars in 13 months and will always go back. All are very friendly and customer service focused. new cars in 13 months and will always go back. All are very friendly and customer service focused. More

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Germain Mazda was very attentive to our needs. I would recommend this dealership to our friends. We bought the CX5 All WD because of the "blind spot" feature. We were interested in Honda and Subaru but ch recommend this dealership to our friends. We bought the CX5 All WD because of the "blind spot" feature. We were interested in Honda and Subaru but chose Mazda for this reason. We hope in future models this model would include the "lane detection" system. More

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First my wife and I purchased her new CX-9 in July from Germain Mazda. We were tired of getting one price, then another price, and never ending phone calls from the other dealerships. After coming to Germ Germain Mazda. We were tired of getting one price, then another price, and never ending phone calls from the other dealerships. After coming to Germain Mazda, we received an outstanding price right away, without all the BS. What a relief, to work with true professionals...who were really trying to meet our needs, not their own. Rusty knew nearly every detail about the vehicle and his past experience in service really shows when he explains the features too. And he's someone you can trust, if you want an honest answer. The other Mazda dealers seemed to hire the traditional "use car salesmen" type people. We were so impressed with our experience, that I just purchased a Mazda 6 in November too. I couldn't be happier with both of my recent experiences. Even after the purchases, they are still taking care of us. We recently had a flat tire that no one in Columbus stocked, but Paul Germain bent over backwards to get us back on the road in an hour. Unbelievable! More

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I very much enjoyed doing business with Germain. Our relationship with Paul from the beginning has been great, when the dealership was first starting. Everyone I dealt with thus far has been great to wo relationship with Paul from the beginning has been great, when the dealership was first starting. Everyone I dealt with thus far has been great to work with. And I want to say that Rusty is exceptionally good at what he does. More

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I had purchased a used 2004 Mazda 6 for my daughter. When I inquired on the internet they had told me Damon would be assisting me. When I arrived Damon was busy helping someone else so they sent out Ru When I inquired on the internet they had told me Damon would be assisting me. When I arrived Damon was busy helping someone else so they sent out Rusty Wilson. Rusty was very informative of the car and very pleasant to work with. I was there for 4 hours so Rusty and I had a lot to talk about! He not only knew about cars but also helped me with who had the best internet security for my computer. After my daughter drove the car for a couple of days the check engine light came on. I took it to Autozone and they hooked it up to their computer and said it was the Catalytic Converter. I called up Rusty and he said bring it in. I dropped the car off and decided to give Paul Germain a call as well to let him know what was going on. He was very nice and said we will have our mechanic Kyle take a look at it and get back with you. Paul called me back and said yes that is what it was and they would pay for it. I said my daughter will be disappointed that she won't have her car to drive to school. He said I will give you a rental car free of charge. I couldn't believe it. Normally you do not get a rental car with a used car. Kyle was also great and kept me informed of where in the process they were with the parts for the car. The car was repaired and I am happy to say I would definately buy another car from Germain Mazda for their great customer service for everyone that was involved with the whole process of my car. Rusty called me after I picked up the car to check on me and say that we treat everyone like family here. Thank you! More

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I have owned a Mazda for 11 years and love it, so I knew my next car was probably going to be another Mazda. I searched the Mazda.com website and with the "build your own Mazda" feature, I found the car I my next car was probably going to be another Mazda. I searched the Mazda.com website and with the "build your own Mazda" feature, I found the car I knew I had to have. Unfortunately, there weren't any of this specific model within a couple hundred miles of Columbus. I contacted my nearest dealership, which happened to be Germain Mazda. Honestly, I wasn't looking forward to this because I have known several people who haven't had great experiences with other Germain dealerships in the past, but I proceeded with an email anyway since they were in close proximity. I AM SO GLAD I DID. They found the car I wanted in IL and arranged to have it shipped (no extra charge). They were not at all pushy or 'salesman-like'. They were nothing but professional and friendly and did not try to talk me into something I didn't want (which was my last experience with another large dealer in Columbus - I won't name names ["we're dealin!!"]). They stayed in contact with me via email pretty much daily, and even Paul Germain called me a couple of times to tell me the status of my new car that was being transported. I loved my experience with Germain Mazda and would not hesitate to recommend them to anyone if they are looking for a new car. More

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Before going to Germain Mazda, I had visited two other Mazda dealerships in the Columbus area. Both treated me poorly and did a terrible job of trying to earn my business. Instead of giving up on the Ma Mazda dealerships in the Columbus area. Both treated me poorly and did a terrible job of trying to earn my business. Instead of giving up on the Mazda3 I wanted, I decided to give a third and final Mazda dealership a try... and I am certainly glad I did! From the moment I walked into Germain Mazda, I was made to feel that I was a valued customer. I was immediately greeted by Rusty and Paul. I knew the exact car (model & color) that I wanted which made it easy for us to move right into discussing financing options. Rusty was clearly knowledgeable about every aspect of the car and suggested that I still take the car out for a test drive (even though I already had driven the car at other dealerships). He was able to explain the features in greater detail which made me even more confident about my decision. I then worked with Sonny in order to reach a deal that fit into my budget. Rusty, Paul and Sonny all stayed several hours after closing in order to work with me - and seemed genuinely happy to do so. They went above and beyond in all ways in order to earn my business and I actually thoroughly enjoyed my time at the dealership with them. Picking up my new car was a smooth experience as Sonny did an EXCELLENT job of explaining the paperwork/warranty and Rusty helped to set up all of my personalized settings in the car. I look forward to all the benefits of being a Germain Mazda customer --- including a free check-up when the car gets to 1,000 miles and free car washes for the duration of my lease! If you are interested in a Mazda, I highly suggest you go to Germain. Nice building. Nice people. I've never been able to say this before... but I actually enjoyed the experience of getting a new car lease! And as for my Mazda3... I am LOVING it!! More

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This review is to affirm the information stated to me when purchased about the Mazda 3 Skyactiv is legitimate and true. After driving the vehicle nearly 12,000 miles I can say I have put to the test the when purchased about the Mazda 3 Skyactiv is legitimate and true. After driving the vehicle nearly 12,000 miles I can say I have put to the test the capabilities baked into the car. Perhaps overlooked or understated, if you check the record some Mazda 3's have a 14.5 gallon tank, others a 15.9 gallon tank. Mine has the latter. This makes all the difference in the world relative to miles per gallon if you fill up the car's "bladder" with fuel. Recently I experimented with using a mid grade gasoline and filling up the tank closer to the 15 gallon limit. Again, I cannot over state this makes a difference in mileage. Daily, I drive on back country roads to Mount Vernon, Centerburg, New Albany, Mount Gilead and other locations. I do have mixed city driving too. One thing I make sure of is that I don't let the car sit and idle long once I have reached my destination and I use cruise control at every opportunity. As a result, my gas mileage has improved since new. On a tank of gas I was getting 340 miles on a tank in the winter months. Since the weather has warmed up I am just now beginning to get 436 miles on a tank, this tank I am pushing the upper 400s lower 500 miles on a tank of gas. Considering Kia its dealerships had to re-state their car's overall gas mileage because of exaggerated facts from the top down. In comparison, I would have to say the Mazda brand and Germain Mazda are proving to be honest. The Mazda 3 SkyActiv is advertised to get 40 mpg highway, it looks that way to me. I anticipate the car's performance will improve and ultimately be maintained because Mazda continues to build an uncompromising product. I appreciate Germain Mazda because they reflect the values and conscientious attention to detail by getting the facts straight. They service my car, like we are both brand new. I cannot reasonably ask for more. I certainly hope you will consider this dealership, they will earn your business the old fashioned way. More

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They were given this rating due to the excellent customer service, such as allowing us to take the car we considering purchasing home for an overnight test drive, and the time they took in answering all our service, such as allowing us to take the car we considering purchasing home for an overnight test drive, and the time they took in answering all our questions. We got the exact car we wanted and it was very hassle-free. They also helped to ensure that we received any applicable discounts, gave us a fair price and fair trade-in value for our other car. More

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