Paul Gomez

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

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Worked with Paul Gomez during a service checkup. He went out if his way to help me get scheduled in and out as I had other appointments to work with.. He went out if his way to help me get scheduled in and out as I had other appointments to work with.. More

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Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

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Have used this dealership for my car for the last five years, and continue to be pleased with the excellent customer service. Can highly recommend. years, and continue to be pleased with the excellent customer service. Can highly recommend. More

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Even through the construction process a KIA family member feels welcomed and inviting. The guys in the service department gives my vehicle FIVE STAR treatment each and every time that I bring my vehicle in t feels welcomed and inviting. The guys in the service department gives my vehicle FIVE STAR treatment each and every time that I bring my vehicle in there.i feel extremely honored that I purchased my KIA from Central KIA. More

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The service writers at Central Kia are outstanding. We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the serv We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the service writers there that I will get exactly the repair that’s required and not any other tacked on extra charges. They are the best crew I have ever worked with in my life. Kudos to Management for empowering their people to do a good job and save the customer money. More

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THIS LOCATION STOLE MY MONEY AND DESTROYED THE RESALE VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the securi VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the security issues associated with their cars. My wife's 2020 Kia and my 2019 Forte have been cur in half due to all of the KIA BOY BREAK INs that have been occurring and the company will do nothing to fix it until your car gets destroyed. Then, when I took it to the dealership, they couldn't even replace my key fob and now I have to unlock my car with a key fob and start my car with a spare key, destroying the resale value of my car and screwing me over in the process. No problem. Im coming up there in the next couple of weeks and expect some definite answers. DONT BUY ANY KIAS FROM THIS COMPANY. More

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Paul handled things with me to a T. He made sure the work got done effectively and in a timely manner He made sure the work got done effectively and in a timely manner More

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Above and Beyond . . .with a little help. Integrity is so important. I was highly impressed! . .with a little help. Integrity is so important. I was highly impressed! More

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I really enjoyed the entire sales process! Everyone there is so nice and professional and I love my new car! What a pleasant experience. David, Ed and Jett in finance were great! I even got to Everyone there is so nice and professional and I love my new car! What a pleasant experience. David, Ed and Jett in finance were great! I even got to speak with the General Manager for a moment when he came to check up on me, I think his name was Fortunes! Overall what a great buying experience and I will definitely be telling all my friends and family to come to Central Kia of Plano for their next car purchase! More

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