"Professional and sincere from the beginning to the end of..."
- pkoll Verified Customer
Professional and sincere from the beginning to the end of the experience. Randolph (salesman) was personable, professional and well informed on the vehicle. Service manager Paul was flexible and professional. Nick, the finance guy was unassuming and top notch.
With purchase of our 2nd vehicle at LHM, the sales process was improved. The only exception was the finance process. The fellow was personally charming but the process remains brutal. My husband and I really wanted to have a streamlined experience and get on the road to head home. In retrospect the overwhelming amount of important detail became muddled and hurried and fatigue set in as is intended, I believe. I really needed the extended warranty portion to be taken more slowly but quite sure that that was an intentional maneuver.
Thank you for your feedback. We will be sure to look into this issue and make any necessary changes. Please feel free to give me a call with any additional questions or concerns. - Tori Carroll, Sales Manager
October 22, 2019
"Friendly, looking out for your needs and safety."
- ISANCHEZ3 Verified Customer
So far so good with the purchase. Brought vehicle back in under warranty and they addressed all issues and concerns ensuring safety and great customer service.