Brad was very knowledgeable and went over all scenarios.
Saw me immediately even though I was 15 minutes late for appointment. Very satisfied with service and recommendations. The price they charged was
Saw me immediately even though I was 15 minutes late for appointment. Very satisfied with service and recommendations. The price they charged was reasonable and fair. I will be using them in the future for all my service needs.
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by SHERANCALI
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2023 -
Niello BMW Elk Grove responded
We're glad to know that you're satisfied with the service and recommendations that our team provided. We will make sure to pass your kind words along to Brad and look forward to working with you again in the future!
The person named Edris who helped me out with everything
was very helpful and good.
was very helpful and good.
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by sulafz879
Verified Customer
Verified Customer
Other Employees Tagged:
Edris
Jun 01, 2023 -
Niello BMW Elk Grove responded
Thank you for taking the time to let us know! We will make sure that Edris sees your review.
Good customer service and knowledgeable sales person
Jerome make it smooth and nice purchase experience. He was able to answer all of my questions and provided me the best service he is the G.O.A.T.
Jerome make it smooth and nice purchase experience. He was able to answer all of my questions and provided me the best service he is the G.O.A.T.
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by Ahmad Jawad
Verified Customer
Verified Customer
Other Employees Tagged:
Jerome
May 24, 2023 -
Niello BMW Elk Grove responded
We are so lucky to have Jerome on our team here in Elk Grove, so it's great to hear that he always provides you with such smooth and knowledgeable service, Ahmad. We will make sure to let him know that you mentioned him and look forward to working with you again in the future!
Friendly.
Attentive to our wants in a car. Extremely knowledgeable about the car and all the features.
Attentive to our wants in a car. Extremely knowledgeable about the car and all the features.
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by LEAHDIAZ
Verified Customer
Verified Customer
Other Employees Tagged:
Quentonn Gregory. Did not work with Paul
May 24, 2023 -
Niello BMW Elk Grove responded
Congratulations on your purchase Leah! We're so lucky to have Quentonn on our team here in Elk Grove and it's great to know that he was so attentive to your wants and knowledgeable regarding the vehicles features. If any questions come up as you become accustomed to your vehicle, please do not hesitate to reach out to us!
Very excellent customer service, great time management
and always super friendly and takes care of every issue. Always awesome 👌
and always super friendly and takes care of every issue. Always awesome 👌
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by happylaughs767
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2023 -
Niello BMW Elk Grove responded
It's great to know that our team always provides you with an awesome service experience! It is always such a pleasure working with you. See you next time!
Q was amazing.
This was the easiest car purchases EVER! I would highly recommend this dealer.
This was the easiest car purchases EVER! I would highly recommend this dealer.
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by EVERETTFISHER21
Verified Customer
Verified Customer
Other Employees Tagged:
Quinton
May 24, 2023 -
Niello BMW Elk Grove responded
Thank you for your recommendation! We're thrilled to know that this was the easiest car purchase you've ever experienced and will make sure to pass your kind words along to Quentonn. If you have any feedback or suggestions for our team, please do not hesitate to reach out to us!
The sales and buying process were super easy, the
salesman, Quentonn, was available at our agreed upon appointment time, he was super knowledgeable about the vehicle and very helpful in demonstrating
salesman, Quentonn, was available at our agreed upon appointment time, he was super knowledgeable about the vehicle and very helpful in demonstrating all of the features and what not. The paperwork piece was easy. I think I was in and out in less than 1.5 hours.
There was a minor hiccup with one of the vehicle keys, but the dealer quickly made the situation right, as all great customer service forward organizations do :-)
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by JPEDDE
Verified Customer
Verified Customer
Other Employees Tagged:
Q Gregory, Quentonn Gregory
May 24, 2023 -
Niello BMW Elk Grove responded
Thank you for taking the time to walk us through your recent purchase with Niello BMW Elk Grove! We're so lucky to have Quentonn on our team and I am glad to hear that he provided you with such a quick and easy buying experience. Thank you for taking the time to acknowledge your frustration with the number of key fobs available with the purchase of your used vehicle. Your feedback is much appreciated. We have gone ahead and ordered you a second key fob, which we will be mailing to you. If you have any other questions or would like to discuss further, please do not hesitate to reach out to me at 916-687-9000., Paul Suchanek, General Manager
Everything went really smooth and the salesman was great.
I liked the over all experience
I liked the over all experience
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by THETOPALAS
Verified Customer
Verified Customer
Other Employees Tagged:
Jerome
May 17, 2023 -
Niello BMW Elk Grove responded
Thank you for taking the time to let us know! We're glad that Paul and the rest of our team made your overall sales experience such a positive one. If there are ever any BMW needs that we can lend a hand with in the future, please do not hesitate to reach out!
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7 yrs, 11 mos
