Paul Suchanek
Paul Suchanek at Niello BMW Elk Grove
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Paul Suchanek

General Manager

Niello BMW Elk Grove

8580 Laguna Grove Dr
Elk Grove, CA 95757

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4.7
16 Reviews

Dealership Experience

5 yrs, 11 mos

4.7

16 Reviews

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16 Reviews of Paul Suchanek

May 06, 2024

Dealership Rating
Employee Rating

Sales process was easy but once they got our money and got rid of the car, they stopped being helpful. We’ve had the car for a month but no title or registration which they need to process for us, so it’s More

by MATTKOPECKI
Finance Experience
Recommend Dealer
No

Other Employees Tagged: ELISA GALA , Pov San

May 10, 2024

Niello BMW Elk Grove responded

Matt, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

December 19, 2023

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A great dealership and a awesome team. ...The staff at Niello BMW of Elk Grove always delivers great quality customer service and always delivers on their promises. Ed Alnasir was very pa More

by RAVI GAIKWAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Alnasir , marcos

Dec 20, 2023

Niello BMW Elk Grove responded

Thank you, Ravi, for your kind words for our team and this review! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove, we look forward to having you as one of our valued customers for many more years! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

December 01, 2023

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Employee Rating

Niello BMW and Amir were great! They were easy to work with and the buying experience was fast and easy. More

by RPETERS701
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike De La Pena, Mike Sulman , Amir Mohabbat

Dec 03, 2023

Niello BMW Elk Grove responded

Thank you for your business and this review. We're happy to hear Amir was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

June 18, 2023

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Fantastic service and now have a long term relationship with this dealership. Richard Mendez, Tom H. And the all dealership support teams are fantastic. More

by JONATHANLEWIS5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2023

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove for your recent service visit, Jonathan! We will make sure to pass your thanks along to Richard, Tom, and the rest of our team and look forward to serving you again in the future!

May 31, 2023

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Employee Rating

Amir Mohabat is great salesperson and manager Tim also very experienced person they did good explaining on car thanks More

by GURDEEPGILL4455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darren Wilkerson, Ed Alnasir , Amir Mohabbat

Jun 08, 2023

Niello BMW Elk Grove responded

We are so lucky to have Amir on our team here in Elk Grove! We will make sure to let him know that you mentioned him. Please let us know if there are any BMW sales, service, or parts needs that we can lend a hand with in the future!

May 19, 2023

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Niello continues to rate #1 in my book. Marco my service representative has been very professional and has "get it done" way about himself. I love it. Thank you for making my luxury car exp More

by BANKSVIVIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Sotomayor , Marco

May 24, 2023

Niello BMW Elk Grove responded

We're glad to know that we're #1 in your book, Vivian! It's great to hear that Marco was so wonderful to work with, we will make sure he sees your kind words. Please do not hesitate to reach out to us if there is anything we can assist you with in the future!

May 19, 2023

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nice arrangement with good communication skill. Trevor is a good service team member explain everything clearly More

by GUOJINGNAN27332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Sotomayor , trevor

May 24, 2023

Niello BMW Elk Grove responded

Thank you for the 5-star rating! We're glad to know that Trevor and the rest of our team here in Elk Grove made your service visit such a positive one. See you next time!

May 18, 2023

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Mr Amir and his team was very professional, he went above and beyond to make sure that a leave happy, I really appreciate his personality and professionalism. More

by SOLOMON_MOHABBAT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Q, and Amir

Jun 01, 2023

Niello BMW Elk Grove responded

We're so happy to hear that Amir and Q went above and beyond to make sure that you left happy, Solomon! We will make sure to let Amir know that you especially appreciated his professionalism. If any questions come up in the future, please do not hesitate to reach out to us!

May 17, 2023

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Employee Rating

Good customer service and knowledgeable sales person Jerome make it smooth and nice purchase experience. He was able to answer all of my questions and provided me the best service he is the G.O.A.T. More

by Ahmad Jawad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerome

May 24, 2023

Niello BMW Elk Grove responded

We are so lucky to have Jerome on our team here in Elk Grove, so it's great to hear that he always provides you with such smooth and knowledgeable service, Ahmad. We will make sure to let him know that you mentioned him and look forward to working with you again in the future!

May 17, 2023

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Employee Rating

The person named Edris who helped me out with everything was very helpful and good. More

by sulafz879
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edris

Jun 01, 2023

Niello BMW Elk Grove responded

Thank you for taking the time to let us know! We will make sure that Edris sees your review.

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