Paula Birchmore | Page 2

Poor Service and staff does not seem to care I purchased my Honda CRV one year ago in Ohio. I moved to South Carolina. This is the first time using this dealership. The shifter broke on my Ho I purchased my Honda CRV one year ago in Ohio. I moved to South Carolina. This is the first time using this dealership. The shifter broke on my Honda. I brought the car in. The part is not a stock part and has to be ordered. I returned one week later. They took my car and 45 MINUTES later the service manager comes and tells me the wrong part was ordered and I would have to come back again. I was told not to make an appointment. Just bring the car in and due to my inconvenience they would take me right away without an appointment. I waited another week. I called and the new part was in. I had to go out of town so I asked a friend to bring in my car. When he arrived, they asked him if he had an appointment. He explained the situation to them. They said he could wait but it would be atleast 45 minutes but probably longer since there was a person ahead of him who had been waiting two hours. They said the best thing to do would be to return with an appointment because they still might not be able to repair the car even though it was supposed to be a simple fix. My friend contacted me. I reached out to the service department. The service representative said that was the way it would be so I asked to speak with her manager who knew of my situation. It went straight to voice mail. I called back and spoke with Danny in sales and asked for the general manager. He said he would connect me with Mr. Lawson. I explained I did want to be put into voice mail. He said he could see Mr. Lawson in his office and it would not go to voicemail. He connected me and it went straight to voice mail. I left a message and as of one hour later I still had not received a call back. Of course no one seems to care. My friend could not wait any longer. He had to make an appointment. This will be our fourth trip back to this dealership to get something fixed that should take only a few minutes. My advice if you deal with anyone in this place is get their names so this does not happen to you. More

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Service One Would Hope For. I've been a customer for many years and I have always had the service I would wish for. My first Honda lived for 13 years with only one major problem, I've been a customer for many years and I have always had the service I would wish for. My first Honda lived for 13 years with only one major problem, and the staff took care of it in the most professional manner and a determination to make sure I was happy. That car expired rather unexpectedly, and required immediate replacement. The staff worked with me to make sure I was completely happy with the new car, and I appreciate their help very much indeed. More

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Wouldn't go anywhere else for service! This service department is the reason I keep coming back. Honest, straight-forward, courteous and accurate in estimate of any repair cost. Keep it u This service department is the reason I keep coming back. Honest, straight-forward, courteous and accurate in estimate of any repair cost. Keep it up! More

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terrible cutomer serice and dont waist your time with servc terrible service dept. never answer the phone. always get a voice mail terrible customer service always speaking to a recording and a phone tree gir terrible service dept. never answer the phone. always get a voice mail terrible customer service always speaking to a recording and a phone tree girl. No personal touch what so ever highly disappointed in the dealership as a whole bad management More

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not happy with service I had an appointment today at 2:00 to replace a visor which I pre-ordered and balance my tires. After 90 minutes I was told it would be another 30 mi I had an appointment today at 2:00 to replace a visor which I pre-ordered and balance my tires. After 90 minutes I was told it would be another 30 mintues to get my tires balanced. I made an appointment so that I would not have to wait. Not a happy customer! More

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My wife and I weren't really in the market for a new car, but our 2002 Accord was getting some miles, and the paint was in bad shape (typical older Honda paint problems) so we decided to see what we could ge but our 2002 Accord was getting some miles, and the paint was in bad shape (typical older Honda paint problems) so we decided to see what we could get for it. We settled on a 2012 Civic EX and were able to get what we thought was fair for our trade. We bought the Civic and have been very pleased with it so far. I was pleased with the sales and service staff (especially Paula in Service, she's great!) and felt like they have taken good care of us. I am sure it's tough for car dealerships to make people feel like they can be trusted with all of the bad apples out there. Make sure you know what you want, what it's worth, and stick to what you know is right and fair and you'll find Honda Cars of Columbia a good place to do business. They go the extra mile in making sure you are well taken care of and I would recommend them to anyone in the market for a new or used vehicle. More

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The service I received from Paula was great. A part(valve) had to be ordered and I was called with a scheduled appointment once the part was received (1-2 days as promised). Paula was very profess part(valve) had to be ordered and I was called with a scheduled appointment once the part was received (1-2 days as promised). Paula was very professional and the service was completed timely. She also found a brake light burned out of which I was unaware. If all Honda employees were like Paula, Honda of Columbia would be the best dealership and service center nationwide. Thanks again Paula, Janie B.Hall More

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They were very fast and friendly. I did not expect my vehicle to be ready until at least 5:00. It was done by 3:30 and Paula called to let me know. The bill was just under what I was quoted. Love tha vehicle to be ready until at least 5:00. It was done by 3:30 and Paula called to let me know. The bill was just under what I was quoted. Love that they have wi-fi. I would recommend this dealership. More

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I always take my car to be serviced here. Friendly,knowledgeable, helpful staff. They take care of my car in a timely manner and great service all the way around. I highly recommend that yo Friendly,knowledgeable, helpful staff. They take care of my car in a timely manner and great service all the way around. I highly recommend that you try them out, you will not be disappointed. I send all my family and friends at Honda Of Columbia because I know they can be trusted. More

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I have all my service done at Honda Cars Of Columbia. I am always treated respectably and know that my vehicle will be done quickly and done right. Paula Birchman is the service manager and is always very am always treated respectably and know that my vehicle will be done quickly and done right. Paula Birchman is the service manager and is always very nice and helpful. I recommend Honda Cars Of Columbia to anyone who wishes to do business with fair and honest people who look after the best interest of you and your car. More

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