Paula Mooney
Paula Mooney at Kenny Ross Ford South

Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9
46 Reviews

Dealership Experience

21 yrs

Industry Experience

26 yrs, 2 mos

4.9

46 Reviews

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46 Reviews of Paula Mooney

February 26, 2026

Dealership Rating
Employee Rating

Kayla was very knowledgeable of all the work I needed to be done. She kept me informed with the details of the work that was being performed on my vehicle. Kayla set me an appointment for the same day I cal More

by ddedge75
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Feb 26, 2026

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 19, 2026

Dealership Rating
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The service is absolutely amazing. So kind helpful and thorough. I can’t imagine going anywhere else. More

by spaceways
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey , Ali Duvuvei

Feb 25, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2026

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Employee Rating

Paula Mooney and John Eberlein took care of my problem in a fair and professional manner. More

by mike
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Eberlein

Feb 18, 2026

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 11, 2026

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Employee Rating

Professional and easy to work with. CHANGE THE REQUIREMENT TO POST WITH FIFTEEN WORDS MIN More

by dasdlskas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 08, 2026

Dealership Rating
Employee Rating

Great service timely and professional Kayla was very helpful and addressed an issue at no charge tonus More

by rruzza
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey , Ali Duvuvei

Feb 18, 2026

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 04, 2026

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Employee Rating

Tyler and Ken were awesome, they were friendly courteous and professional and knowledgeable, I felt very comfortable there More

by cquinlan7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler and Ken

Feb 18, 2026

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 02, 2026

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Was excellent. The best service ever. Period. Of all time. No doubt about it. Word! More

by jreneau2
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 01, 2026

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Paula is a sweetheart! She is so patient and She went out her way for me to have a great experience! More

by irinitazz
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 01, 2026

Dealership Rating
Employee Rating

I love that you’re open on Saturdays and wow, Paula is amazing! Very , very , good with customers. Super friendly. Kept me updated throughout the whole process. Told me approximately how much longer and d More

by NINPORUE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 21, 2026

Dealership Rating
Employee Rating

Very easy to make appointments with dealership and service center. Excellent customer service and did not wait long More

by joanld18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ali Duvuvei

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