Paula Mooney
Paula Mooney at Kenny Ross Ford South

Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.8
26 Reviews

Dealership Experience

20 yrs, 10 mos

Industry Experience

26 yrs

4.8

26 Reviews

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26 Reviews of Paula Mooney

December 07, 2025

Dealership Rating
Employee Rating

They had my truck all day and were able to fix the issues that I had told them about. I won't know for sure until I tow my trailer. The only issue I had was the lack of rentals for my service. I was still ab More

by EABOEHM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ali Duvuvei, Kayla Rockey

December 05, 2025

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Employee Rating

Vehicle was there a day before scheduled they hurried threw it and it’s still not fixed I was lied too and I’m disappointed in this ford dealer and now I need to spend more money to get the vehicle fixed More

by Matt
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kayla Rockey , Aliyah Williams 👎

November 21, 2025

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Paula and Kayla and their service team provided extraordinary service. The service issue was diagnosed and corrected in very efficient manner. More

by TSMITH71
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Nov 21, 2025

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 19, 2025

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Employee Rating

Extremely helpful and made our experience so easy. Paula was amazing and took care of us so well! More

by MAG.MONAHAN
Service Price Transparency
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Recommend Dealer
Yes
Nov 19, 2025

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 15, 2025

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Kayla was terrific as always. The work was done quickly and well. I will not take my car anywhere else. More

by skeelp1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Nov 19, 2025

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 12, 2025

Dealership Rating
Employee Rating

A mistake had been made at some point in time regarding my brakes and Paula went out of her way to be sure to rectify the situation. More

by Tiffany_72287
Recommend Dealer
Yes

Other Employees Tagged: Ali Duvuvei

Nov 19, 2025

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 30, 2025

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Employee Rating

Kenny Ross south honored the drivetrain warranty on my f150 . Transmission needed rebuilt/replacement. Service manager Paula Mooney kept me completely updated on the repair process. Well done. More

by HICKORYTOM
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keegan Elliott

Nov 06, 2025

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2025

Dealership Rating
Employee Rating

Always able to get an appointment and the team is very helpful. I really like the video they provide of the service and recommendations. More

by BIGBADNATE9
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Houser

Nov 06, 2025

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 17, 2025

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Employee Rating

Kayla is always friendly, professional and respectful Will always answer questions in a understandable way Thanx again More

by twchrcencdtc
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Oct 22, 2025

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 05, 2025

Dealership Rating
Employee Rating

Service was fantastic, I had a electrical, problem on my Ford bronco 2021, that was resolved with a pinpoint diagnosis, that was coming up a faulty wheel speed sensor and was corrected by installing a new c More

by DAVID.MACKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Oct 08, 2025

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

1

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