Paula Thompson

Awesome! Every aspect of this dealership is EXCELLENT! They are kind, friends, professional, and knowledgeable. I'm happy with the vehicle, the purchasing Every aspect of this dealership is EXCELLENT! They are kind, friends, professional, and knowledgeable. I'm happy with the vehicle, the purchasing process and the ongoing follow-up. More

by TIOSONGS Verified Customer Verified Customer

Helpful 0

Report | Print

Beyond Amazing Customer Service! Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. More

Helpful 0

Report | Print

I had a very unpleasant experience so I couldn't recommend this dealership. I hope others don't experience what I had. recommend this dealership. I hope others don't experience what I had. More

Helpful 0

Report | Print

Poor communication with sales team. They had to find the car - would tell me they would update me at end of day and I would not receive the promised phone call. I had to repeatedly cal They had to find the car - would tell me they would update me at end of day and I would not receive the promised phone call. I had to repeatedly call for updates. Multiple times was told I would receive a call and it didn’t happen. RUDE finance guy. Very condescending and arrogant. Not a good experience all around. Would not reommend this dealership More

Helpful 1

Report | Print

Great transaction. Hassle free. No add-ons pushed by dealer and great price and a great car Hassle free. No add-ons pushed by dealer and great price and a great car More

Helpful 0

Report | Print

This dealership was very professional and helpful throughout my car delivery and purchase process as a first time car buyer. Each staff member made sure I was taken care of. throughout my car delivery and purchase process as a first time car buyer. Each staff member made sure I was taken care of. More

Helpful 0

Report | Print

Great environment. People are very helpful and pleasant. Spend time with you when you buy a car to make sure you are satisfied. People are very helpful and pleasant. Spend time with you when you buy a car to make sure you are satisfied. More

Helpful 0

Report | Print

I had a great experience at Mazda of Roswell. Every employee treated me great. Bahar wnd Tytiana went above and beyond to assist me with any questions that I had. They both did a fantastic job o Every employee treated me great. Bahar wnd Tytiana went above and beyond to assist me with any questions that I had. They both did a fantastic job of creating a welcoming environment and provided amazing service. More

Helpful 0

Report | Print

Easiest car buying experience with outstanding customer service. Felt very well taken care of and valued as a buyer. Would highly recommend Mazda of Roswell to anyone and everyone! service. Felt very well taken care of and valued as a buyer. Would highly recommend Mazda of Roswell to anyone and everyone! More

Helpful 1

Report | Print

Tom was great and was very professional. I would not hesitate to do business again with Tom. The dealership has low inventory and did not have the car I wanted to buy for my daughter. I m I would not hesitate to do business again with Tom. The dealership has low inventory and did not have the car I wanted to buy for my daughter. I made a reasonable offer on a car with a higher trim level and was declined. Likewise, the sales manager would not get the car we wanted from another dealership. The sales manager wanted us to wait up to 6 weeks until the dealership received a car like we wanted from the factory. I was quoted a price for the car that would arrive in 4-6 weeks. I went to Jim Ellis Mazda with my daughter and bought a car just like she wanted for a price that was a great deal lower than the quoted price I received from Mazda of Roswell. The sales price at Jim Ellis was close to the price I offered at Mazda of Roswell that was rejected. Once I bought the car, I called Tom and Paula Thompson, both of whom I had been working with, to let them know I bought a new car elsewhere and they no longer needed to spend time or energy on me. Tom was very professional and made me feel good about our new Mazda. However, Paula was not so gracious and could use some additional training. Paula made me want to take both of our Mazdas, we already owned one, someplace else for regular service even though Mazda of Roswell is the closest Mazda dealership to where we live. Paula was angry that we bought a car at another dealership and did not hesitate to let me know. I tried to explain to her that Mazda of Roswell rejected my offer to purchase a new car and wouldn’t get the car we wanted transferred from another dealership. I don’t think she wanted to hear it even though I gave Mazda of Roswell every opportunity to sell us a car. Tom was great to work with, but Paula needs some training to be a better ambassador for Mazda of Roswell and the Mazda brand. I also found inventory to be lower and the prices to be higher at Mazda of Roswell than at other dealerships. More

Helpful 0

Report | Print