Paula Williams
Paula Williams at Honda of the Avenues

Paula Williams

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
212 Reviews
4.9

212 Reviews

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212 Reviews of Paula Williams

October 16, 2026

Dealership Rating
Employee Rating

Always excellent service Also good price and great service advisors Nothing else left to say More

by paul139
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Oct 19, 2026

Honda of the Avenues responded

Thank you for your continued support! We're glad you consistently receive excellent service at a great price. We appreciate your kind words about our service advisors!

October 13, 2026

Dealership Rating
Employee Rating

Excellent care and service from Paula she's the absolute best Paula ensures that my car is well taken care of and always checks for things I need as priority and things that can wait until the following ser More

by lhines910
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Oct 15, 2026

Honda of the Avenues responded

Thank you for your wonderful review! We're glad Paula consistently provides excellent service and helps prioritize your vehicle's maintenance while keeping your budget in mind. We appreciate your trust and continued support!

October 13, 2026

Dealership Rating
Employee Rating

Paula and staff were patient and listened to me. Paula kept me informed throughout my car being serviced. Issue was from another dealership doing a Honda Recall. More

by sundneve
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Oct 13, 2026

sundneve responded

Thank you for taking care of us!!!

October 13, 2026

Dealership Rating
Employee Rating

Sloppy. Tried to sell me services I didn't need and had recently been performed by your shop. The car smelled _so bad_ when we got it back, too. More

by paulelliott418
Recommend Dealer
No

Other Employees Tagged: Paula Williams

Oct 15, 2026

Honda of the Avenues responded

We apologize for your disappointing experience. This is not the level of service we strive to provide. We appreciate your feedback and would welcome the opportunity to address your concerns and make things right.

October 08, 2026

Dealership Rating
Employee Rating

Always an excellent customer experience. Paula was attentive to my needs and responded to my questions. The service center and waiting areas are clean. More

by francisperalta6288
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Oct 09, 2026

Honda of the Avenues responded

Thank you for your kind review! We're glad Paula provided attentive service and answered all your questions. We appreciate your continued trust in Honda of the Avenues!

October 01, 2026

Dealership Rating
Employee Rating

John is the person that assigned for my car. He’s very knowledgeable and helpful. He even prepared me for my car would need for future maintenance. This is why I keep coming back to Honda Avenue More

by rnd87734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Honda of the Avenues responded

Thank you for your continued trust in us! We’re glad John provided knowledgeable and helpful service while keeping you informed about future maintenance needs. We truly appreciate your loyalty to Honda of the Avenues!

September 25, 2026

Dealership Rating
Employee Rating

5 Paula is the reason I go there, she's a gem! Very caring and professional More

by sakworld1
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Sep 29, 2026

Honda of the Avenues responded

Thank you for the wonderful review! Paula truly is a gem, and we’re glad her caring and professional service keeps you coming back. We appreciate your continued support!

September 15, 2026

Dealership Rating
Employee Rating

A disgusting amount of miscommunication, forgetting about me for 6 hours while I waited for an answer and then being spun the salesman web of lies all from Cyrus. If you’re going to sell someone something th More

by Smh0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cyrus Kanyuira, James Parziale , Paula Williams

Sep 21, 2026

Honda of the Avenues responded

We’re sorry to hear about your experience and apologize for the long wait and lack of clear communication. We understand your frustration and take your concerns seriously. We appreciate you bringing this to our attention and would welcome the opportunity to address your concerns directly.

August 25, 2026

Dealership Rating
Employee Rating

Paula did an excellent job in detailing the services on my vehicle. I also appreciated her understanding and patience with all of my questions. Great job! More

by Alfonso Restrepo
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Oct 02, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad Paula took the time to clearly explain your vehicle’s services and answer all of your questions with patience and care. We truly appreciate your business!

August 25, 2026

Dealership Rating
Employee Rating

Amazing. It was really amazing. I had a great time. Five more words used in review More

by john.harlan95
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

Oct 02, 2026

Honda of the Avenues responded

Thank you for the amazing review! We’re so glad you had a great experience and enjoyed your time with us. We truly appreciate your support!

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