Paulo Gutierrez | Page 2

Glenn Polk Buick GMC of Gainesville responded

I really appreciate you sharing this. Hearing that our team continues to deliver efficient and friendly service means a lot, because consistency is what we work toward every day. We are blessed with a great group of people here in Gainesville who truly care about taking care of customers the right way. Thank you for trusting us and we are always here when you need us.

Glenn Polk Buick GMC of Gainesville responded

I appreciate you sharing this. Starting on time and keeping things smooth from check-in to finish is exactly how service should work. I am glad the team welcomed you in and took good care of everything. Thank you for trusting us with your vehicle.

Glenn Polk Buick GMC of Gainesville responded

I appreciate you saying that. Paulo Gutierrez and the team take a lot of pride in building relationships and taking care of people the right way, and I am glad that has been your experience. Thank you for continuing to trust us.

Glenn Polk Buick GMC of Gainesville responded

I appreciate you saying that. Paulo Gutierrez and Theresa West do a great job taking care of people, and I am glad you felt the difference with our team. Thank you for the recommendation and for giving us the opportunity to earn your business.

Glenn Polk Buick GMC of Gainesville responded

I really appreciate you sharing this. From the first phone call all the way through completion, that is exactly the kind of experience we want people to have. Paulo Gutierrez and Theresa West do a great job keeping communication clear and making sure things move efficiently, and I am glad the service was even quicker than you expected. We are blessed with a strong team that takes pride in taking care of people. Thank you for the recommendation and for trusting us with both your service and future vehicle needs.

Glenn Polk Buick GMC of Gainesville responded

Thank you for the FIVE STARS!! -David West

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this and for continuing to do business with us. It really means a lot to hear that you have seen improvement in our customer relations over the years. That tells me our team is moving in the right direction. I also appreciate the suggestion about courtesy pickup and drop off. Honestly, I love that idea, and I agree with you that it could be a deciding factor for many people. Right now, we are a little short on manpower to offer it the way we would want to, but that does not mean it is off the table. Feedback like yours helps shape what we work toward next, and this is exactly the kind of input that helps us grow. Thank you for sticking with us and for taking the time to offer a thoughtful suggestion. We are grateful for your trust and always appreciate the opportunity to serve you.

Glenn Polk Buick GMC of Gainesville responded

That is great to hear. I am glad Paulo and Theresa took the time to explain the recall clearly and made sure your truck was back to you when promised. Communication and follow-through matter, and I really appreciate you trusting our service team to take care of that the right way.

Glenn Polk Buick GMC of Gainesville responded

That means a lot to hear, Michal. Being treated like the only customer in the room is exactly what we want every experience to feel like, and that is a big part of how we try to live out the Polk Promise by putting people first and doing things the right way. Paulo Gutierrez and Theresa West both do an incredible job caring for customers and making sure nothing gets overlooked, and I appreciate you recognizing them. Knowing you felt that level of care and service truly matters to me and our entire team. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

I really appreciate you sharing this. Being listened to and taken seriously matters, and I am glad our team took the time to hear you out, check everything thoroughly, and get you taken care of promptly. That respect and attention should be the standard every time, and I am grateful you felt that during your visit. After being married for 30 years, my wife says I am still a work in progress at listening:))))) Thank you for trusting us and for the kind words. Happy New Year.