Pedro Abreu-Tejeda | Page 6

Everything was fine. Door handle replaced in about an hour. I really wish you had a better coffee machine. When bringing in a care for repairs, I still need to work. A desk area with plugs and a better coffee I really wish you had a better coffee machine. When bringing in a care for repairs, I still need to work. A desk area with plugs and a better coffee machine would make a difference. More

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Sketchiest Dealer I've Ever Been To Scheduled an appointment to test drive a Ridgeline. When I got there they said that I did not have an appointment – I showed them the email confirmati Scheduled an appointment to test drive a Ridgeline. When I got there they said that I did not have an appointment – I showed them the email confirmation I got and they scrambled to have someone help me. Waited almost 30 minutes for the car I was “assured” would be ready to go when I showed up to be ready for a test drive. Drive was handled professionally – sales associate (Pedro) was doing a great job. Told them I would be interested in seeing an offer – took them over 30 minutes to pull one together. No one offered me coffee, drinks, bathroom… anything. When they finally made their offer the sales manager said they scraped and squeezed and were able to work out the following offer…. Which was >$2000 OVER the offer they had emailed to me. Pointed this out – they demanded I prove it. I showed them the email they had sent me and they said that they would adjust the price. No apology, nothing. They got caught and wouldn’t even admit it. This is a sketchy dealer – avoid at all costs!! Edit: Dealer followed up - sales manager wanted to be clear that HE didn’t make me wait very long. I called them out on this and their response was that they were sorry they didn’t meet expectations. No sorry we LIED on multiple occasions, no sorry we we failed to show proper customer service. This tells me that the sales staff was doing EXACTLY what the sales manager wants them to do. More

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Thrilled with our CRV. We had a very good experience this week purchasing a 2018 Honda CRV. We had contacted Herb Chambers on-line and got quick reply. We had to wait a bit We had a very good experience this week purchasing a 2018 Honda CRV. We had contacted Herb Chambers on-line and got quick reply. We had to wait a bit at the dealership but our sales person, Pedro, was polite, low pressure, and knowledgable. He told us what was available and gave us pricing. We took a test drive and decided to purchase, Pedro handled the rest. We came back the next day and our car was ready. Pedro gave us a thorough review of the car's features and how to use them. Annie is thrilled with her new car. More

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Great Bi-lingual car buying experience My husband and I have driven Honda cars for a number of years and were clear about what we were looking for at Herb Chambers Burlington MA. Upon our My husband and I have driven Honda cars for a number of years and were clear about what we were looking for at Herb Chambers Burlington MA. Upon our arrival we asked for a Bi-lingual Spanish speaking sales person and we were introduced to Pedro. We found him to be professional, friendly, and helpful. We quickly decided on the model and options we wanted and Pedro worked with the sales manager to get a price we were comfortable with. The process was smooth, quick, and through. This is the second Honda we have purchased through Herb Chambers Burlington, having gone elsewhere to buy another Honda, and find the staff at this dealership, second to none. Gran trabajo Pedro! Much as Gracias! More

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The CS experience is both personal and professional. Thanks This is my 2nd new car purchase and I have wide range of experience of working with a wide range of personnel at this dealership from Sales, Service, This is my 2nd new car purchase and I have wide range of experience of working with a wide range of personnel at this dealership from Sales, Service, and Parts and Finance. More

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