Pedro Abreu-Tejeda | Page 6

Service Department The whole experience with service department was exceptional. They took care of my 7k mile service and also did oil change. The experience was pleasan The whole experience with service department was exceptional. They took care of my 7k mile service and also did oil change. The experience was pleasant. More

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great I liked the way I was treated and the price was the lowest out of the three previous dealership i attended, love my new car I liked the way I was treated and the price was the lowest out of the three previous dealership i attended, love my new car More

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Leasing Easy, quick and painless experience leasing a new vehicle. Professional and worked with my wants for payment etc. highly recommend Honda in Burlington Easy, quick and painless experience leasing a new vehicle. Professional and worked with my wants for payment etc. highly recommend Honda in Burlington for all leasing needs More

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First time buyer First time buying a car & it was a surprisingly smooth process. The finance guy was very helpful & allows me to take my time. He wxplained everything First time buying a car & it was a surprisingly smooth process. The finance guy was very helpful & allows me to take my time. He wxplained everything well to me & was helpful answering all my questions. More

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Happy with the new purchase Pedro Abreu is a great salesperson. He made it easy from the beginning to the delivery of the car. He was prompt with the delivery of the new car an Pedro Abreu is a great salesperson. He made it easy from the beginning to the delivery of the car. He was prompt with the delivery of the new car and very patient with going through the details of the features of the car. I would definitely recommend this salesperson for any future buyer. He is a good representation of customer service for Herb Chamber of Burlington. More

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Friendly service,good price and selection Experience buying the car excellent. Went in with my price,and wound up paying less. No pressure,since I already did all my research prior to contact Experience buying the car excellent. Went in with my price,and wound up paying less. No pressure,since I already did all my research prior to contacting dealer. Only complaint was timing in picking up the car. First insurance company had a problem reading the faxed over paperwork,then when I called Pedro,twice,discovered that binding release hadn't been sent to dealership. Once it was sent,it sat in a box,and we had to call Pedro back to see what the hold up was.At that point(4:30) he hadn't checked to see if the release had arrived. We had been waiting at home since 1:30) so was getting annoyed with wasting our day sitting around. Turned out that the paperwork was sitting at the dealership,so just told Pedro that we were coming,and to please get the car ready,as we didn't want to waste more time. Car was ready when we arrived,and Pedro did a good job explaining all the bells and whistles,which I'm still adjusting to. All and all a good experience. Second car bought here. More

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Lease of Honda civic. was given the deal that I agreed to, though not the color I hoped for. Pedro was great. will be back for a Honda odyssey. of Honda civic. was given the deal that I agreed to, though not the color I hoped for. Pedro was great. will be back for a Honda odyssey. More

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Another fantastic experience I've never been a fan of car "stuff" but Pedro and Patrick were great. Pedro kicked things off and then Patrick ran the rest of the way.The entire pro I've never been a fan of car "stuff" but Pedro and Patrick were great. Pedro kicked things off and then Patrick ran the rest of the way.The entire process, soup to nuts, was simple, to the point, and cost effective. Thanks again! More

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Everything was fine. Door handle replaced in about an hour. I really wish you had a better coffee machine. When bringing in a care for repairs, I still need to work. A desk area with plugs and a better coffee I really wish you had a better coffee machine. When bringing in a care for repairs, I still need to work. A desk area with plugs and a better coffee machine would make a difference. More

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Sketchiest Dealer I've Ever Been To Scheduled an appointment to test drive a Ridgeline. When I got there they said that I did not have an appointment – I showed them the email confirmati Scheduled an appointment to test drive a Ridgeline. When I got there they said that I did not have an appointment – I showed them the email confirmation I got and they scrambled to have someone help me. Waited almost 30 minutes for the car I was “assured” would be ready to go when I showed up to be ready for a test drive. Drive was handled professionally – sales associate (Pedro) was doing a great job. Told them I would be interested in seeing an offer – took them over 30 minutes to pull one together. No one offered me coffee, drinks, bathroom… anything. When they finally made their offer the sales manager said they scraped and squeezed and were able to work out the following offer…. Which was >$2000 OVER the offer they had emailed to me. Pointed this out – they demanded I prove it. I showed them the email they had sent me and they said that they would adjust the price. No apology, nothing. They got caught and wouldn’t even admit it. This is a sketchy dealer – avoid at all costs!! Edit: Dealer followed up - sales manager wanted to be clear that HE didn’t make me wait very long. I called them out on this and their response was that they were sorry they didn’t meet expectations. No sorry we LIED on multiple occasions, no sorry we we failed to show proper customer service. This tells me that the sales staff was doing EXACTLY what the sales manager wants them to do. More

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