Pedro Andrade | Page 4

Excellent Service Diana Martinez is a very professional and excellent service advisor. We have two BMW vehicles in our family and Diana makes our service visits stress Diana Martinez is a very professional and excellent service advisor. We have two BMW vehicles in our family and Diana makes our service visits stress free. More

by BGMONG Verified Customer Verified Customer

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Courteous treatment and professional attitude. I was treated fairly and courteously. I find, generally speaking that the wait time at the dealership can be lengthy. I made an appointment to see t I was treated fairly and courteously. I find, generally speaking that the wait time at the dealership can be lengthy. I made an appointment to see the particular car that I was interested in. It was blocked in when I got to the dealership and we had to wait 45 minutes until it was made available. Pedro, our sales person was appropriately apologetic, but I found the experience typical. My expectations when buying something that is arguably the second largest purchase you will ever make usually falls short of the reality. When picking up the vehicle, which was ready as promised, we spent 30 minutes with the BMW Expert who went over the vehicle with us. Pedro then took us to see the finance person to finalize the deal. The dealership was quiet as it was dinner hour, but there were 4 or 5 BMW employees in the finance person's office. They knew we were waiting. I finally walked over and asked what was going on, and everyone cleared out. The finance manager, Eric, was friendly and helpful, and obviously knows his business. I sometimes feel when I am at a dealership like they are holding me hostage. I expect more from a buying experience, and certainly from a higher end dealer. While everyone was courteous and knew the product, the experience was not seamless, and easily could have been with slightly more emphasis on logistics and customer service. More

by FURNREP Verified Customer Verified Customer

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Always easy to deal with, and the result is always great Anna Marie is great. She understands what needs to be done and the result is always right on. I had previously serviced my last cars( Volvo) at a sma Anna Marie is great. She understands what needs to be done and the result is always right on. I had previously serviced my last cars( Volvo) at a smaller local dealership and was initially concerned about service at a much larger dealership. However, Anna Marie has proved my fears to be groundless, as the service i receive has been outstanding. My car was stolen and recovered after 40 days. It is being repaired- I was initially thinking about replacing the car and had discussions with Pedro. He was quick to deal with my issues and was responsive to my needs. In the end, I am not sure I am going to purchase a new car right now ( I want to ride my repaired X3 before i make any decision), However, when the time does come to replace that car I will seek out Pedro's assistance. More

by nlipschitz Verified Customer Verified Customer

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CPO purchase Purchased a used CPO BMW. Pedro is customer focused, exhibited very good follow-up, was helpful and patient. The transaction and delivery went as ag Purchased a used CPO BMW. Pedro is customer focused, exhibited very good follow-up, was helpful and patient. The transaction and delivery went as agreed. More

by Dad Verified Customer Verified Customer

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Tire replacement Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. More

by KCOLTON1977 Verified Customer Verified Customer

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Simple and easy transaction Excellent experience leasing a BMW 330i xdrive demo. Pedro was a pleasure to deal with and the whole experience was made simple and easy for me along Excellent experience leasing a BMW 330i xdrive demo. Pedro was a pleasure to deal with and the whole experience was made simple and easy for me along with an excellent price! More

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Excellent This is the fourth car leased with Pedro and every time he has done an excellent job. He was straightforward, timely, and made sure I was happy each t This is the fourth car leased with Pedro and every time he has done an excellent job. He was straightforward, timely, and made sure I was happy each time. More

by Chriscaps Verified Customer Verified Customer

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Review of Ramsey The car salesman was very nice and helpful,however I was told I would be getting a 200 credit towards a car rental (I drove from Pa to NJ to purchase The car salesman was very nice and helpful,however I was told I would be getting a 200 credit towards a car rental (I drove from Pa to NJ to purchase car) which in turn they did not honor because the price of car dropped which I felt was really rude ..it wasn’t Pedro’s fault at all but definitely put him in bad spot when he had to tell me that his manager said they weren’t going to honor that anymore ..they have called me though to see if I had any questions or anything about vehicle but the fact that they did that just ruined it and I wasn’t even going to purchase vehicle except it was a great price More

by naturally.enchanted Verified Customer Verified Customer

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Awesome professional service My daughter brought in the car since the iDrive clicker was not working. Kevin understood the problem and then gave my daughter a loaner car which by My daughter brought in the car since the iDrive clicker was not working. Kevin understood the problem and then gave my daughter a loaner car which by the way was like a brand new X1. The part had to be ordered and after a day, iDrive was back to normal. It took me less than 15 minutes to get my car back. More

by totiescolin Verified Customer Verified Customer

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Great Service all around ! Pedro was a pleasure to deal with. Honest, knowledgeable , polite, and always answered my calls/emails very promptly. I have nothing but good things t Pedro was a pleasure to deal with. Honest, knowledgeable , polite, and always answered my calls/emails very promptly. I have nothing but good things to say and would certainly recommend him to others. More

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