Pedro Cachay | Page 7

Norm Reeves Toyota Dallas responded

Good morning! I can assure you that is not at all my intention and it certainly was not my intention to overlook your message. I searched my email, and I do apologize. I do not see a direct email from you. The only thing I see is your response to my initial reply to your review here. I am looking into this matter and will follow up with you shortly. In the meantime, please feel free to email me directly again at latris.price@normreeves.com so I can assist you more efficiently. Thank you for your patience and understanding!

Norm Reeves Toyota Dallas responded

Thank you for your continued communication. I’d like to clarify a few important points regarding your recent inquiry. As previously mentioned, the dealership is now operating under both new management and new ownership. After a thorough review, we found no documentation or contractual agreement on file indicating a complimentary 30,000-mile service provided by the previous ownership or Norm Reeves Toyota Dallas. To support you moving forward, we offered a discounted maintenance package as a goodwill gesture. We understand there may have been some confusion, and we want to assure you that transparency is a core value of our business. We would never intentionally mislead our customers. Had there been any documentation supporting the complimentary service, we would have honored it without hesitation. Furthermore, the correspondence between you and the previous owners does not substantiate the claim. We appreciate your understanding and are here to assist with any further questions or concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

emedsid responded

We can start from honoring what Pedro told us when he sold me the RAV4 last year, i.e., next major schedule maintenance is covered. The issue has been documented and you can find it easily.

emedsid responded

Hi Latris - I emailed you on 7/20, as per your request, to discuss one-one but no response yet. Seems like your one-one request was just a diversion to close this review on this channel.

emedsid responded

Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package. The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.

emedsid responded

Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package. The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.