John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
199 Reviews
4.4

199 Reviews

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199 Reviews of John Pena

September 15, 2026

Dealership Rating
Employee Rating

This is the most professional dealership with the nicest staff ever. I Love this dealership. More

by carchie64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Sep 15, 2026

Norm Reeves Toyota Dallas responded

We’re glad our service team provided a professional experience during your recent Toyota C-HR service. Your kind words about our staff mean a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Sep 15, 2026

Norm Reeves Toyota Dallas responded

We appreciate your shout-out to our team at Norm Reeves Toyota Dallas! We'll see you next time!

July 10, 2026

Dealership Rating
Employee Rating

great dealership. great sales staff. Tamara was great very helpful. She explained everything perfect'. i would buy my next car from them More

by wildfire2blue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2026

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Tamara and our sales staff provided clear explanations and helpful support. We’re pleased the process went smoothly for your Toyota. We look forward to helping you with your next purchase. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2026

Dealership Rating
Employee Rating

Great service all the time. Evryone is so helpfull. Allways explain everything very detailed. Apreciate it More

by griselda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Jun 20, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star review. We’re glad John and Antonio provide clear, detailed explanations and friendly assistance when servicing your Toyota Corolla Cross. We look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 14, 2026

Dealership Rating
Employee Rating

Shelly provided great service! In and out very fast. Very attentive and kept me in the loop about what was going on with my vehicle. More

by olga_puente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Harveen Toor

Mar 18, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 04, 2026

Dealership Rating
Employee Rating

We have purchased three vehicles from this dealership, for a good reason. They are above and beyond any dealership we have ever delt with before. Their service department bends over backwards to make su More

by Royce Jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar , Charlie Topping

Mar 04, 2026

Norm Reeves Toyota Dallas responded

Thank you for choosing us for three Toyota vehicles. It’s great to hear our service team went above and beyond for your Tacoma’s maintenance. We look forward to supporting your pickup with all future services. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 16, 2026

Dealership Rating
Employee Rating

Everything was great Everything was great from the moment I drove in to the moment I drove out of the dealership More

by jresendiz1990
Recommend Dealer
Yes

Other Employees Tagged: John Pena

Feb 17, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback! We’re happy to hear you had a great experience with our team from start to finish. We hope you visit us again at Norm Reeves Toyota Dallas. Safe travels!

January 31, 2026

Dealership Rating
Employee Rating

I like that the dealership is always clean and my advisor always comes to greet me when I arrive. More

by martinez_lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 24, 2026

Dealership Rating
Employee Rating

Very good person and good worker, I am very happy with you, thank for everything. More

by luisasoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Norm Reeves Toyota Dallas responded

Hi Luisasoria! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

January 22, 2026

Dealership Rating
Employee Rating

Experience was fine. Just oil change. No high pressure upscale as one of your current service reps uses. More

by rob.cox85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sisi Olaguez

Jan 22, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 18, 2026

Dealership Rating
Employee Rating

The service was quick this time but that means mistakes. Its not unusual for the technicians to leave parts off or my hood unlocked, so I walked my car to check everything was good. I got home and realized More

by greeneyedbaby18
Recommend Dealer
No

Other Employees Tagged: John Pena

Jan 19, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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