Pedro Lopez | Page 3

Absolute nightmare from start to finish. This dealership is broken at every level. This was, without question, the worst car-buying experience I have ever had, and that is saying a lot. This dealership is broken at every level. This was, without question, the worst car-buying experience I have ever had, and that is saying a lot. From the beginning, communication was a disaster. I worked with Mike Dunn, who openly told me that the technician who inspected the vehicle had been fired, the inspection documents were lost, and that the dealership was experiencing high turnover — something he attributed to the fact that he himself had only been there three weeks. That should have been my first warning. Despite that, I continued in good faith. That was a mistake. Calls and emails went unanswered repeatedly. I was told — over and over — that someone would “call me back.” They didn’t. This happened again yesterday and again today. Because nothing was getting done, I escalated to Mike’s supervisor. Shockingly, the same behavior continued: no follow-up, no ownership, no communication. At that point, the General Manager had to step in. Even then, nothing improved. The General Manager also failed to call me back — twice. At that moment it became crystal clear: this isn’t a single bad employee. This is how the dealership is run, and it is clearly tolerated at the top. The most egregious part of this ordeal: The dealership released the vehicle to a carrier and shipped it out of state without collecting my down payment and without issuing a temporary tag. I was not contacted to finalize this until after the vehicle was already leaving. The dealership later claimed emails and calls were made — they were not. When I followed up (calmly and reasonably) requesting the temporary tag be emailed to me so I could ensure everything was legal and documented, I was told by a staff member that I “needed to calm down.” That response is unbelievable, insulting, and perfectly summarizes the culture at this dealership. Sales, finance, and administration do not communicate. No one owns the deal. No one follows through. Customers are left chasing basic paperwork and answers while being gaslit about missed communication. This place is not “busy.” It is dysfunctional. If you value professionalism, accountability, or even basic respect for your time, do not buy a vehicle from Classic Elite Buick GMC. The way this dealership operates is a reflection of leadership — and leadership here has clearly failed. More

Report | Print

I had an excellent experience from start to finish. Their customer. Service is phenomenal from start to finish & 100% customer satisfaction. Their customer. Service is phenomenal from start to finish & 100% customer satisfaction. More

Report | Print

Professional, knowledgeable, courteous, don’t waist time, and present at all times during the sale. and present at all times during the sale. More

by brianstuckey25 Verified Customer Verified Customer

Report | Print

The dealership is pristine and everyone is very helpful! Joe was my sales associate and was very professional, very nice and very helpful! He did everything he could to make my experience positive! I Joe was my sales associate and was very professional, very nice and very helpful! He did everything he could to make my experience positive! I was headed out of town the next morning and needed a tourno co er on the pickup I purchased. He was able to get it and have it installed that same day. More

Report | Print

Our experience with Classic Buick GMC was nothing short of exceptional. From our kind and welcoming sales representative, Eddy, to their sales managers, finance manager, and every member of their team, it of exceptional. From our kind and welcoming sales representative, Eddy, to their sales managers, finance manager, and every member of their team, it was clear that they place great value in providing the utmost level of service, knowledge, courtesy and professionalism. I would highly recommend Classic Buick GMC to anyone in search of a new GM vehicle. More

Report | Print

This was my second Buick purchased from this dealership. I would definitely recommend! Glen was awesome in getting me a great deal. Jose and Pedro were a great help as well. I would definitely recommend! Glen was awesome in getting me a great deal. Jose and Pedro were a great help as well. More

by vlblakeney Verified Customer Verified Customer

Report | Print

My salesman was great and a pleasure to work with. He asked the right questions and found me just what I was looking for. Would definitely request him again in the future. He asked the right questions and found me just what I was looking for. Would definitely request him again in the future. More

Report | Print

Got treated in a friendly and professional manner and made a fair deal Will definitely recommend to family and friends made a fair deal Will definitely recommend to family and friends More

Report | Print

My sales team was incredible especially Miguel my salesman he got me the car I wanted with a great deal. I definitely recommend Classic Buick salesman he got me the car I wanted with a great deal. I definitely recommend Classic Buick More

Report | Print

Mark came off very professional and experienced. He was straight-forward with me which is why I ended up buying a car with him. I didn't get xx so I didn't give him xx. He was straight-forward with me which is why I ended up buying a car with him. I didn't get xx so I didn't give him xx. More

by ryanwmcadams Verified Customer Verified Customer

Report | Print