Pedro Martin

The buying process was much more stressful than it should have been because of poor communication and several last-minute issues. I was given incorrect information about my down payment, and I was asked for have been because of poor communication and several last-minute issues. I was given incorrect information about my down payment, and I was asked for additional documents at the last minute after everything seemed finalized. I appreciated that the vehicle was delivered on time, but I was disappointed that my brand-new Atlas arrived with nearly 400 miles instead of just a few. Overall, there is definitely room for improvement in communication and the overall customer experience. More

by mabramov2025 Verified Customer Verified Customer

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A very good car buying experience. The wheels started rolling quickly and I will probably continue to work with this team in the future. The wheels started rolling quickly and I will probably continue to work with this team in the future. More

by Veli Au Verified Customer Verified Customer

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Pedro was very professional. He was easy to work with and was quick with responses. He was easy to work with and was quick with responses. More

by shani.gottlieb Verified Customer Verified Customer

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Professional automotive sales experience at Volkswagen South Miami specializing in leasing, customer service, and deal negotiation. South Miami specializing in leasing, customer service, and deal negotiation. More

by michaelvsantos92 Verified Customer Verified Customer

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Great service Karen and Andy were a great help very informative and very professional.very satisfied. informative and very professional.very satisfied. More

by WILLYMARTINEZ0715 Verified Customer Verified Customer

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Everything was fast and great. They helped find a nice car that I love and I didn't take much time They helped find a nice car that I love and I didn't take much time More

by nicolerichards2156 Verified Customer Verified Customer

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Staff was friendly and very good about giving me updates on the repair while I waited. on the repair while I waited. More

by FRANKCASTLECUSTOMS Verified Customer Verified Customer

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Overall I had a pleasant experience purchasing my vehicle there. Pedro and Luis were very helpful. there. Pedro and Luis were very helpful. More

by luigi2842001 Verified Customer Verified Customer

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Horrible customer service the in take person wrote the incorrect information down on the ticket causing much delay incorrect information down on the ticket causing much delay More

by LATEDOG88 Verified Customer Verified Customer

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Worst experience ever. Sold a brand new 2026 Atlas RLine with scratches and no carwash. They had my vehicle for 4 days, Nothing was done to it, they didn't want to provide Sold a brand new 2026 Atlas RLine with scratches and no carwash. They had my vehicle for 4 days, Nothing was done to it, they didn't want to provide a loaner. They had a random person ( no dealer shirt logo) drive my car from the dealer back to my house; glad he didn't have an accident while driving my car for me. Car is dirtier than when it left. Absolutely worst dealer experience ever. Sales team laughed when I offered to get a discount on the car to take car of the scratches my self. They said, let us fix it and provide excellent customer service. What a joke. Will not return to this place, extremely frustrating experience. Managers didn't want to take responsibility; Leo, Peter, Miguel, very poor service. More

by Ms001 Verified Customer Verified Customer

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