Peppino Palladino | Page 2

I've owned the car 3+ months and I've used the service department twice (5k maintenance and a few dealer-only adjustments). Now that the new car smell is gone, I can judge the transaction with a clear hea department twice (5k maintenance and a few dealer-only adjustments). Now that the new car smell is gone, I can judge the transaction with a clear head and can say buying a new car here was a great decision and an extremely - dare I say it? - easy and pleasant experience!! Three visits to test drive (Dave) to make sure I chose the right model for me, and two email exchanges with the sales manager (Geoff) and the deal was made. After joining the forums and FB group for the TX I can say I think I got a very fair deal. No pressure at all (we've all heard the horror stories of new car shopping) - just a polite and civil back and forth. My service advisor (Peppino) has been an absolute delight to work with. Love the car - and the dealership experience has been "Very Lexus". I would recommend letting these folks have a chance to earn your business; I think they will. Love my TX - thanks guys!! More

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I just wanted to share my first experience with Lexus of Warwick service department as I purchased a Brand new 2025 Lexus LX600 F Sport on July 28 2025 from Gabby who was outstanding from start to finish.. Warwick service department as I purchased a Brand new 2025 Lexus LX600 F Sport on July 28 2025 from Gabby who was outstanding from start to finish...so,now was hoping for the same experience with the service department and I must say that Peppino my service advisor was absolutely amazing from when I first drove inside the service area..he was at my door to greet me with a smile...so knowledgeable with regards to the Lexus brand...a honest gentleman who has integrity and respect for his customers and is a true professional in every way:) Peppino, kept me informed throughout my service and also provided me with a loaner vechilce which was Brand new.! Peppino, is a HUGE asset to the Lexus brand and to Lexus of Warwick as he truly loves his job and takes the time and care with your vehicle throughout your vechilces service appointment! So delighted with Peppino and many thanks to him for a outstanding overall experience...I found a new home from sales, the sales manager, Gabby and Geoff and now Peppino, in service department...it doesn't get any better than Lexus of Warwick Rhode Island!! They definitely want to earn your business from sales to service support and the masters technicians!! I'm so happy that I finally found a complete dealership that's not lacking in customer service support!! Thank you, again Peppino...looking for to my next service with you! Kind regards, William D Hart 😊 More

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Every time we’ve been in for service it’s always been a pleasure. The staff is welcoming and informative and always makes a point to make sure we’re satisfied. pleasure. The staff is welcoming and informative and always makes a point to make sure we’re satisfied. More

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I love this dealership. My service advisor, Pepino, is knowledgeable and kind. Explains any issues to me. My service advisor, Pepino, is knowledgeable and kind. Explains any issues to me. More

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This is a wonderful dealer. I am very satisfied.. My service advisor is very knowledgeable I am very satisfied.. My service advisor is very knowledgeable More

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The service advisor was great, I explained him the problem, when I came to pick up my car everything was good problem, when I came to pick up my car everything was good More

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I was driving from the Cape to NYC. Suddenly 3+lights came on and cautioned that my AWD was malfunctioning. I was fortunate that I was near the Lexus in Warwick, RI. when I arrived serv Suddenly 3+lights came on and cautioned that my AWD was malfunctioning. I was fortunate that I was near the Lexus in Warwick, RI. when I arrived service advisor, Peppino Palladino.introduced himself. He was amazing, helpful, compassionate and a true gentleman. 2 1/2 hours later I was on the road home. Thanks to lexus of Warwick and Peppe, they couldn’t have been better. More

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It was a great experience at Lexus of Warwick. Everyone was so professional and Pepino was amazing was so professional and Pepino was amazing More

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Quick and friendly service. Employee overseeing my repairs was efficient and informative. An overall good experience. repairs was efficient and informative. An overall good experience. More

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As always, for the last 15 years, I’ve been very impressed with Lexus’ services and specially Pepino’s knowledge and professional guidance. impressed with Lexus’ services and specially Pepino’s knowledge and professional guidance. More

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