Perry Bonifazi | Page 9

I recently purchased a Yukon XL and two days after driving it, a “service rear camera” message came on the the touch screen monitor. I looked up my local GMC, which was Faulkner in West Chester, and driving it, a “service rear camera” message came on the the touch screen monitor. I looked up my local GMC, which was Faulkner in West Chester, and brought it in for service. A few hours later I received a call letting me know that the Yukon XL was ready to be picked up. I told the gentleman on the phone ( I believe his name is Mr. Platt, who assisted me at the service department ) that I had a few questions about the car. He told me that if he answered any questions about the car, he would have to charge me an hourly rate, and that the sales person was supposed to have answered all of my questions at time of purchase. I explained to him that the gentleman who assisted me with the purchase was new and didn’t know much about GMCs (I purchased the Yukon XL at a non GMC dealership). I told him that the Yukon XL was a GMC, and that they are supposed to answer any questions that I may have about their cars. He told me that it wasn’t their car and that if I was okay with paying his hourly rate then he would answer my questions. So, I said okay, no worries, I’ll just go over to the sales department and ask the front desk. A few minutes later, I received a call from a gentleman in the sales dept, who said that he would answer any questions I had about the car. Mr. Platt’s behavior was very unprofessional, he should be trained on how to treat customers. Everyone else was very nice and courteous, especially the lady at the checkout dept. More

by Jess Verified Customer Verified Customer

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My wife and I had a great experience working with Perry Bonifazi at Faulkner Buick GMC. He was pleasant, knowledgeable and worked to get us into the 2017 Buick Enclave we had an interest in purchasing. Fi Bonifazi at Faulkner Buick GMC. He was pleasant, knowledgeable and worked to get us into the 2017 Buick Enclave we had an interest in purchasing. Financing went smoothly working with Tony, the Finance Manager who also presented Vehicle Protection Plans for our consideration. More

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Best ever I must say that my experience here was the best service experience I ever had. Everyone was super professional, super courteous, very personable, and I must say that my experience here was the best service experience I ever had. Everyone was super professional, super courteous, very personable, and totally pleasant. More

by biacovetti Verified Customer Verified Customer

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We are very happy with our trade in allowance and an excellent deal on our new Buick Enclave. Perry, Melanie and Mike were very helpful. excellent deal on our new Buick Enclave. Perry, Melanie and Mike were very helpful. More

by CHRISTOPHER_LAIRD Verified Customer Verified Customer

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Great buying experience Had a great first visit to see what I was looking for. Setup a second visit to bring the better half and to confirm the requirements needed before buy Had a great first visit to see what I was looking for. Setup a second visit to bring the better half and to confirm the requirements needed before buying. Perry and the team answered any and all of our questions without any pressure. And they went above to find out if they didn’t know the answer. More

by SCHANDLER0 Verified Customer Verified Customer

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Fast and competent Setting my appointment was fast and easy. Drove my truck in and they were right there waiting for me. Service is quick and staff is very friendly. Tha Setting my appointment was fast and easy. Drove my truck in and they were right there waiting for me. Service is quick and staff is very friendly. Thanks for all your help. More

by DAVE.EARWOOD Verified Customer Verified Customer

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Excellent Experience Enjoyed great service from start to finish. Perry was first rate in his attitude and experience. From choice of car to purchase, all made experience e Enjoyed great service from start to finish. Perry was first rate in his attitude and experience. From choice of car to purchase, all made experience efficient, effective and joyful. More

by CWHITE8181 Verified Customer Verified Customer

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Terrific sales experiance From my first call to schedule an appointment to check out a truck to the time we drove off in our avalanche everyone in the showroom was courteous , From my first call to schedule an appointment to check out a truck to the time we drove off in our avalanche everyone in the showroom was courteous ,polite and respectful. The whole process was smooth and stress free.Thank you Melanie,Bud, John ,and Perry. More

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Excellent courteous service with a smile From start to finish my experience was great Everything went well and everyone was very nice Would absolutely recommend Faulkner for all your veh From start to finish my experience was great Everything went well and everyone was very nice Would absolutely recommend Faulkner for all your vehicle needs More

by BOBD999 Verified Customer Verified Customer

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Very good Perry was a very nice guy. Was the first salesman to come up to me when I walked in inquiring about the vehicle. He also followed up to see how everyt Perry was a very nice guy. Was the first salesman to come up to me when I walked in inquiring about the vehicle. He also followed up to see how everything was with the vehicle. More

by Petron Verified Customer Verified Customer

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