Pete Clay | Page 11

I’m 17 years old and bought my first truck here. I got a used 2018 f-150 65k miles. It was absolutely perfect! My salesman was very helpful at first but during my test drive me misinformed me of a n I got a used 2018 f-150 65k miles. It was absolutely perfect! My salesman was very helpful at first but during my test drive me misinformed me of a noise the truck was making. I asked him what the noise was and he told me that the sound was the new tires, and that it would go away. He showed me the papers of the truck saying it had an “off the charts score”. Therefore I bought the truck believing there was nothing wrong. The sound didn’t go away after a week of having the truck, and I could clearly tell there was something wrong with it. When I reached out to my salesman about the issue he told me to bring it in and have them look at it. I contacted the service department about the issue and they told me they would fix it for free due to it being missed on the inspection. I waited two weeks for an appointment. When I brought it in on my appointment day, it took 5 days for it to be touched, after being told I would be put on priority. They contacted me on the 5th day saying my rear end needed replacing and that it was going to cost me $5.4k. They changed their mind on fixing it for free. I confronted my salesman about the issue and was left on read without any response still to this day. I didn’t feel like my problem was taken seriously by anyone in the service and sales department. I contacted everyone and anyone I could to get the issue resolved. Thankfully the general manager immediately fixed the problem and apologized. I’m very thankful for the resolve, however extremely disappointed in the sales department. More

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My experience with Lenoir City Ford was outstanding. The process was smooth, and compared to other Ford dealerships, they were not charging over MRSP, which is a Big Plus. My journey began with Pete, wh The process was smooth, and compared to other Ford dealerships, they were not charging over MRSP, which is a Big Plus. My journey began with Pete, who was my salesman never did I feel pressured, but honestly, I felt very comfortable and in control of my purchase. Pete made it about me being happy with my purchase instead of being his next sale. The Journey continued with finance, who made the process easy with no pressure, and the manager, who came and thanked me and brought me a hat with the type of truck I had just bought. Thank you for all you did to make the process a win for me. Adam More

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One of the best salesman I have ever dealt with! The absolute best ever! He worked for me got me the best deal possible! Was definitely treated like family instead of just a deal! The absolute best ever! He worked for me got me the best deal possible! Was definitely treated like family instead of just a deal! More

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Lenoir City Ford sold me a very good car for my granddaughter ! Every one was super nice and super helpful! Not once did I feel like I was being tricked or lied to as I have felt like with other de granddaughter ! Every one was super nice and super helpful! Not once did I feel like I was being tricked or lied to as I have felt like with other dealerships in this area! The sales people are courteous and actually NICE to each other as I have experienced really “cut throat “ dealerships in this area! I will definitely deal with the good people at Lenoir City Ford the next time I need to purchase a reliable vehicle for a grandchild! Many thanks to Lenoir City Ford! More

by MCFOXX2GO Verified Customer Verified Customer

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The best dealer ship I've ever done business with. Sales where top notch. Everyone was very helpful and friendly Sales where top notch. Everyone was very helpful and friendly More

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Everyone was kind and explained everything and the reasons why. My salesman, Pete went above and beyond to help me and I’m so grateful for his kindness, commitment and communication all along the way. reasons why. My salesman, Pete went above and beyond to help me and I’m so grateful for his kindness, commitment and communication all along the way. More

by MEDWARDS051078 Verified Customer Verified Customer

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Their low-key sales approach sold me - very courteous, listened to my needs rather than talked. listened to my needs rather than talked. More

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I purchased a vehicle from Lenoir City Ford remotely in 2024. My salesperson (Pete) was fantastic, answered all questions, communicated promptly and sent a great walkaround video of the vehicle. Vehicle 2024. My salesperson (Pete) was fantastic, answered all questions, communicated promptly and sent a great walkaround video of the vehicle. Vehicle shipped and arrived in great shape. Very smooth transaction all around and I'd highly recommend this dealership. More

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The dealer was very helpful helped find a wonderful car with low miles at good price and helped explain everything on the way especially Pete he is a great worker treats people like family with low miles at good price and helped explain everything on the way especially Pete he is a great worker treats people like family More

by joseph_lively05 Verified Customer Verified Customer

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Pete Clay was very easy to work with and I liked the hassle free experience with him. Financing could have been much faster. hassle free experience with him. Financing could have been much faster. More

by mayers1701 Verified Customer Verified Customer

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