Pete Erkkila | Page 2

A special shout out to Pete Erkkila, Franco Ithier, and Kevin Schmidt for making our new Subaru buying experience - great! Our situation was unique and the management team was fabulous. Highly recommend b Kevin Schmidt for making our new Subaru buying experience - great! Our situation was unique and the management team was fabulous. Highly recommend buying your vehicle at Wilde. More

Report | Print

I am extremely disappointed with my experience here. I took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had sustained damage from being over torqued. It doubled my cost for an oil change but I was happy that they were able to correct these issues. I left a short google review and called the service manager Kevin. He returned my call the next day only to explain that “it happens”, his guys forget to put in the air filters and that they would Reimburse me for the part. However he kept emphasizing that he was only doing it because I was “such a great customer”. Not because they had screwed up and not given me a part I had paid for previously. He hammered this point about 12 times in this 15 minute phone call, that I was only being worked with because I was a “great customer”. I have bought two Subaru’s and exclusive services them through Wilde. However, when I brought up the drain plug he became defensive and cut me off to say they weren’t accepting responsibility for that. I stated it was fine I had the bolt I could bring it in to show them no problem. He then proceeded to tell me how they get this complaint all the time when people go out of state and it used to be a problem back in 2009 when he first started working there but since then they had bought Honda torque wrenches and set them specifically. Now I did not have time for the condescending explanation that continued for about 8 minutes and I know what a torque wrench is. I tried to get off the phone and he continued to talk when he finally finished I said it’s fine I can bring you the plug. He stated that he would like to see it and I wished him a good day and that I would contact them when I was back, he grumbled and hung up the phone. This whole interaction had left a poor taste in my mouth and I had originally left a google review before Kevin had responded to me. On this Pete Erkilla has left a number and asked me to contact him. I went back and fourth but eventually decided to give him a ring based on how the conversation with Kevin went, it’s been two weeks and he has not reached back out. I left him a message because he was out of office, I was kind and straightforward in leaving the message. Overall I would recommend servicing your Subaru somewhere else, and maybe just avoiding Wilde as a whole. The service department seems very relaxed with the fact that these mistakes happen what sounds like pretty frequently. To me it’s not ok and the customer service was even poorer. Save your money for someone who cares about your vehicle and their customers. More

Report | Print

Had my first dealership experience last week, and I could not say more positives about Wilde Subaru!! Christian and Pete were amazing to work with, were able to meet my budget needs being a new college gradu not say more positives about Wilde Subaru!! Christian and Pete were amazing to work with, were able to meet my budget needs being a new college graduate, made my experience super easy and fun, and more!! I'd recommend Christian, Pete, and the whole crew at Wilde for anyone looking for a car!! Thanks so much guys for all your help!! More

Report | Print

It was a pleasure working with the Wilde Subaru team! Kay was wonderful and answered all our questions quickly and with much patience. Best of all, she worked within our budget. Pete the Manager got us a gr was wonderful and answered all our questions quickly and with much patience. Best of all, she worked within our budget. Pete the Manager got us a great offer on our trade-in which was a huge factor for our decision to go with Wilde. Steve in Finance gave us great value for the additional packages being offered. Thank you all for a great experience in getting our first Subaru! More

Report | Print

Christian is very knowledgeable about Subaru products. My experience was great, no pressure. Very happy with my new Ascent. Wide is the place to go for your Subaru experience was great, no pressure. Very happy with my new Ascent. Wide is the place to go for your Subaru More

Report | Print

Finally upgraded my vehicle to a new 2020 Legacy Premium and it has been amazing! The whole process from start to finish was simply painless. No back and forth and no haggling. Got exactly what I wanted for and it has been amazing! The whole process from start to finish was simply painless. No back and forth and no haggling. Got exactly what I wanted for exactly the price I wanted it! More

Report | Print

Excellent Customer Service This is the second new Subaru Legacy I purchased from Wilde. My new salesman was Keith Landwehr who was polite and thorough with responding to my que This is the second new Subaru Legacy I purchased from Wilde. My new salesman was Keith Landwehr who was polite and thorough with responding to my questions. If he didn't have an answer he got back to me in a reasonable amount of time. I would absolutely recommend him to my friends. I'd like to add a suggestion to pass on to Subaru that would be beneficial for everyone. Subaru should include a "help" section, in the back of the manual, with answers to questions like: How to keep the internal auto-light working when the door is opened, if accidentally turned off. More

Report | Print

Hold on to your wallet My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surg My husband took our car to these crooks for an oil change. He was in Milwaukee because a relative was about to die from cancer. He had just had surgery himself and was not able to do the oil change himself as he normally would. When he called the dealership to set up an appointment, he told them he wanted Mobile 1 and a filter change. They quoted him $50. They handed him a bill for $165! They charged $20 to clean one battery terminal! The car had 18K miles on it and he never asked, nor approved cleaning the battery terminal. We love our Subaru but would steer clear of this dealership. That's just plain highway robbery. More

Report | Print

Excellent, Efficient experience! The Wilde Automotive Group as a whole, is outstanding. Christian Bajurny was great. Very personable, low pressure approach. He is very knowledgeable a The Wilde Automotive Group as a whole, is outstanding. Christian Bajurny was great. Very personable, low pressure approach. He is very knowledgeable about his vehicles. He gave me an amazing price on the new vehicle, and a very fair price on my trade-in. No negotiating necessary. Josh in finance was also great. The whole process was quick and very smooth. The entire dealership is a very clean and comfortable place to be. Thanks again to Christian, Josh, and Pete! More

Report | Print

Outstanding Experience Corey Knoelke did a fantastic job. He treated us with respect and worked to get us the best deal. I highly recommend him to anyone looking for a new S Corey Knoelke did a fantastic job. He treated us with respect and worked to get us the best deal. I highly recommend him to anyone looking for a new Subaru. More

Report | Print