Pete Erkkila | Page 3

Angry Salesman Kills The Deal I spoke with Sales Associate Dave Lehman on the phone. When I questioned him about a service fee he said was required by law he got upset. He kept tal I spoke with Sales Associate Dave Lehman on the phone. When I questioned him about a service fee he said was required by law he got upset. He kept talking over me. I had to ask him to calm down. He also told me I didnt need to do business there and hung up the phone on me. I left a message for Mike Scott who is the sales Manager. He offered no apology or mention that he would look in to it. Neither of them would provide me with an owner's name to contact them. Lastly I emailed the General Manager and am waiting to hear from him. More

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Wilde Subaru is the best! I'd had my used Subaru serviced here for years, however, this time the repairs were more than the car's value. With that unexpected chaos, I made the I'd had my used Subaru serviced here for years, however, this time the repairs were more than the car's value. With that unexpected chaos, I made the decision to go new. Robert was calm and patient. He was knowledgeable about the vehicle, answering my many questions, and put me at ease with the purchase. Thank you, Robert Reid, for making it a smooth process from start to finish. More

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Good Experience! This is my first Subaru; however, my son and daughter-in-law have Subarus and have nothing but good things to say about them. Christian Bajurny was ve This is my first Subaru; however, my son and daughter-in-law have Subarus and have nothing but good things to say about them. Christian Bajurny was very helpful in helping me pick out my Outback. Thank you! More

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I love my new Forester The process of leasing a Subaru Forester was long with bumps in the road. Thank you to Pete the general manager and Christian our sales consultant goi The process of leasing a Subaru Forester was long with bumps in the road. Thank you to Pete the general manager and Christian our sales consultant going above and beyond to make it happen in the end. Christian kept us updated when the vehicle arrived and walked me through the features of the vehicle. I absolutely love my new Forester. Comfortable, quiet and great interior on the sport version. Thank you Christian. More

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Best buying/leasing experience ever I have bought or leased many vehicles in my lifetime and I have to say without a doubt this was my best experience. My sales person, Kay Frick was pa I have bought or leased many vehicles in my lifetime and I have to say without a doubt this was my best experience. My sales person, Kay Frick was patient, very knowledgeable about the product and took her time explaining all the features of the vehicle before and after purchase . Everybody else I dealt with at the dealership was also very nice. This is my first Subaru after many Toyotas and I expect it to be at least as good as Toyota. More

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Love my Forester. The purchase of out Forester was a very pleasant experience. Working with Jackie Cobey made it easy. She is knowledgeable and has great listening skil The purchase of out Forester was a very pleasant experience. Working with Jackie Cobey made it easy. She is knowledgeable and has great listening skills so she understood my needs. I would highly recommend Wilde and while your there ask for Jackie. More

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return customer We purchased a touring Ascent and this is the second car we purchased from Wilde. Matt was very helpful during the purchase and delivery of the vehicl We purchased a touring Ascent and this is the second car we purchased from Wilde. Matt was very helpful during the purchase and delivery of the vehicle. More

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Excellent experience!!!!! The treatment I rec'd from Pete, Corey and Terrance was excellent! They are truly professional an provided excellent customer service. I will always The treatment I rec'd from Pete, Corey and Terrance was excellent! They are truly professional an provided excellent customer service. I will always refer people to Wilde! More

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Thank you Micheal Frank for making our 1st Subaru buying experience truly enjoyable. You’re assistance in procuring just the right vehicle for us is very much appreciated. for making our 1st Subaru buying experience truly enjoyable. You’re assistance in procuring just the right vehicle for us is very much appreciated. We will recommend you & the dealership to our friends. More

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Customer experience - F, Quality of service - Incomplete I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the ser I brought my 2010 Forester in to Wilde Subaru for a check-engine-light-on approximately one month ago. During that time, the car has been into the service department three times, my wallet is two thousand dollars lighter and I still don't have it back. Explanations for the original cause of the problem have been numerous and ever-changing. Interest in the quality of my customer experience from general manager Peter Erkkila, to service dept manager Kevin Schmidt, down to advisor Ryan Hinkle has ranged from mild indifference, to repeated self-serving excuse-making, to hostile accusation. The last straw for me was today when the repair for my car was to have been completed (for the third time), I learned that another job had taken priority and that I'd have to wait yet again to get it back. I couldn't be more disappointed in the level of service I've received from this business. Absolutely amazing. At this point, I cannot be surprised if I will eventually have to dispute payment and file a formal complaint. More

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