Pete Heutel
Pete Heutel at Sunset Ford

Pete Heutel | Page 9

General Manager / Sales & Finance

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

Contact Me
5.0
83 Reviews

Dealership Experience

23 yrs, 7 mos

Industry Experience

23 yrs, 7 mos

Employee Video

5.0

83 Reviews

Write a Review

83 Reviews of Pete Heutel

November 22, 2015

Dealership Rating

Wonderful experience Sunset Ford and Steve Lower were wonderful. I have bought a lot of cars and never have I had a company works so hard to get me what I wanted. I was as More

by Escape2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Lower, Treff

Nov 24, 2015

Sunset Ford responded

Thanks for coming to see us, we greatly appreciate your business! Please come back and see us for any future service needs.

August 05, 2015

Dealership Rating

Leasing another SUV Another "Great Experience" at Sunset Ford! We just leased our second vehicle after previously purchasing 4 SUV's. Howard Wood, our Salesman did not ta More

by kleener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Treff LaPlant, Larry Sidberry, Jason Straub, Howard Wood, Howard Wood,Larry Sidberry, Jason Straub,Treff LaPlant

Aug 07, 2015

Sunset Ford responded

Bob and Linda, thanks for sharing your review! Howard had a pleasure working with you!

May 07, 2015

Dealership Rating

took the time to make everything right I purchased my vehicle from the used car department. Immediately after the purchase a minor issue presented itself. In the big picture, this issue w More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Noakes

May 15, 2015

Sunset Ford responded

We would like to resolve your issues, so give us a call! I apologize that things do not go as smoothly as they should have for you and for the miscommunication. I'll be happy to make good on both of these issues, so please contact me or Perry Webb. Thank you so much for your business! Pete Heutel, General Sales Manager 314-843-4431

May 27, 2015

Sunset Ford responded

Thank you again for your business and patience throughout this process. I'm happy to know that you're now satisfied!

May 18, 2015

unhappy responded

Mr. Heutel, I received your text and apologize for any voicemail issues. I will provide an analogy of a thought you might share and that maybe help understand where I am coming from and why. Not even knowing the cook in the kitchen, I would rather keep and not consume an under-cooked steak than send it back in fear of what will follow. Also, I rather clean the car myself and have my own key made than send it back to an organization that (at least with me) has a history of deceit. I have offered suggestions, which I believe to be fair, on how to make good on what is owed which only involve you making phone calls or paying an invoice. If you are only able to offer suggestions which involve your company doing the work, then I do believe we are at a stale mate. Like I mentioned at the beginning of our extensive back and forths, I was not looking for anything free, but only to inform people of my poor experience after the second wrong was uncovered. Since it seemed you and your company wanted to right a wronged buyer I thought I would give it a chance. If you have any other suggestions that don’t involve my vehicle on your lot, I will always listen. Once again, I appreciate your time. William

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