Pete Heutel | Page 8

Perfect I have purchased several vehicles from Sunset over the last 17 years and have always had good experiences. Recently, I became dissatisfied with a pre I have purchased several vehicles from Sunset over the last 17 years and have always had good experiences. Recently, I became dissatisfied with a pre-owned purchase and was considering a different brand altogether. After several trips to the Service Department for various reasons Jennifer Hall helped me out and put me in touch with Treff and Pete to find a solution. Pete was empathetic to my situation, assured me that my experience was not ordinary, and asked for the opportunity to make things right. I did some shopping around, but true to his word Pete gave me the best deal on my trade. Additionally, Pete went above and beyond and got me the car of my choice, having it delivered from an out of state dealership. When I arrived at Sunset for delivery Howard met me at the door and introduced me to my new car; it was perfectly detailed and flawless. He had all the features preset to the most common selections, and walked me through how to use them. In terms of the financing, this was my second time working with Treff, and as before he made the finalizing paperwork easy and seamless. He had the most of the financing and details already in order, and was able to get me a better rate than expected. I was done within an hour and back on the road. Everyone gave me a business card and told me to call if I needed anything at all. This was easily the best car buying experience I've ever had, and I would recommend Sunset Ford to anyone. Top notch professionalism, top notch customer service. THANK YOU!! More

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Best I've ever had!!!!!!! I can't say enough about Sunset Ford's customer service from working with the owner, sales department, tech support person and finance gentleman. Thei I can't say enough about Sunset Ford's customer service from working with the owner, sales department, tech support person and finance gentleman. Their pricing was very competitive if not better than the two other dealers I try to work with. I really have to give my sales person Cory Pupillo lots of kudos for his knowledge on the truck I was looking to purchase. Highly recommend asking for him if you visit Sunset Ford. Picked my new 2018 F150 today and truly have found it to be everything they told me it would be. More

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" STILL A GREAT DEALERSHIP!" We were truly privileged to get Cory Pupillo for an excellent salesperson. He had several customers while we were there and he treated and was able to We were truly privileged to get Cory Pupillo for an excellent salesperson. He had several customers while we were there and he treated and was able to focus on us all as if we were the only ones he had. Amazing salesman! He had excellent customer skills and knowledge of what he sold and never made us feel pressured. We sincerely thank all who excellently worked with us on our purchase. We also had the privilege of meeting Jim Heutel once again as well as his son Pete and nephew Justin. Jim's integrity and caring of us as his customers still came resounding through not only in word but in deed just as it did the first time we met some 30 plus years ago! Still a Great Dealership Jim!!! More

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Cory Pupillo at Sunset Ford Thanks to Cory and the whole team at Sunset Ford. This was by far the easiest purchase I have had. Cory went above and beyond locating a vehicle in Thanks to Cory and the whole team at Sunset Ford. This was by far the easiest purchase I have had. Cory went above and beyond locating a vehicle in time that ensured we received the best price. Thank you! More

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Family Owned, and it shows! First time we've leased a vehicle and we had a great experience. Howard Wood walked us through the whole process and educated us along the way. No s First time we've leased a vehicle and we had a great experience. Howard Wood walked us through the whole process and educated us along the way. No stone was left unturned. We truly appreciated his input and honesty. We would highly recommended others go and have our same experience. More

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Best Lease Experience EVER! I am SO happy with our experience leasing my new truck. Sunset Ford went out of their way to help us decide if the F150 truck was the best decision o I am SO happy with our experience leasing my new truck. Sunset Ford went out of their way to help us decide if the F150 truck was the best decision our family. I can't thank them enough for their help. More

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Wonderful Service Today I purchased a new 2016 Ford F-150 from Steve Lower at Sunset Ford. I had initially contacted Steve within the past week after stopping by to lo Today I purchased a new 2016 Ford F-150 from Steve Lower at Sunset Ford. I had initially contacted Steve within the past week after stopping by to look at new trucks. I found a white F-150 with a front bench seat that was close to my needs after looking over the lot and was greeted by Steve when I walked in the door. Steve was friendly and professional. He looked over my selected vehicle, talked about it features and contrasted it with my original 1998 Ram 1500 4WD in terms of towing. He also talked through the features of the new truck. After we had talked a bit, he took the information on the truck I had seen on the lot to the manager and came back with a very good offer. I told him I was still doing my research and would be getting back with him. A day after my visit, Steve sent me an email thanking me for my visit, offering to answer any further questions I had, and telling me about Sunset Ford's Owner Advantage program. I also got an email that day from the Sales Manager, Larry Sidberry, thanking me for my interest in a Sunset Ford product and asking if they met my expectations for service. Two day ago, I got an email for the General Manager, Pete Heutel, also asking about the quality of the service I received from Sunset Ford. I replied to both managers letting them know I was happy with my interactions to date. I replied to Steve thanking him for his help and asking about vehicles in gray tones (silver or magnetic). I also asked him about a 6.5 foot bed on the super crew trucks. Steve initially replied telling me the 6.5 foot beds were limited and then called back a two days ago telling me he had three trucks (white, silver, and black) that met all of my needs: Super crew cab, 302A package, 3.5L ecoboost engine, and a 6.5 foot bed. I scheduled a visit for today and took a test drive of the silver F-150. My wife and I loved the ride and the room. The truck bed was perfect for the size I wanted to haul things. The tow package would take care of towing either an ATV trailer or a camper. We decided the silver F-150 was just what we wanted, so we returned after the test drive and told Steve we wanted to buy the truck and trade in my '98 dodge. The process went smoothly, with the financing being worked out within about half an hour by Justin Lombard. Within about an hour and a half after walking into Sunset Ford today, I drove out in a new truck that is exactly what we wanted at a price that was more than fair. Kudos to the staff at Sunset Ford and special thanks to Steve Lower. More

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After sale resolution Had a few customer service issues after my truck purchase. Contacted Pete Heutel and he took the time to listen to my issues and was very friendly. He Had a few customer service issues after my truck purchase. Contacted Pete Heutel and he took the time to listen to my issues and was very friendly. He went above and beyond to help resolve the issues and show his appreciation for my business. Thanks again Pete for taking the time to listen to me and show concern. More

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Best dealer expirience. Amazing sales/financing staff. Very helpful. It was the best expirience we've had at a dealership. Great prices and extras. I would/will recommend to Amazing sales/financing staff. Very helpful. It was the best expirience we've had at a dealership. Great prices and extras. I would/will recommend to everyone. More

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Purchase of F-150 King Ranch Keith was a pleasure to work with this am on the purchase of an F-150 from the Sunset Used Car Department. Being the day after Black Friday I was expe Keith was a pleasure to work with this am on the purchase of an F-150 from the Sunset Used Car Department. Being the day after Black Friday I was expecting it to be a Hectic experience but everyone at Sunset Ford was amazing to deal with, not rushed at all and was in and out in no time. Excellent Customer Service from Sales to Finance (Justin) and the management team(Pete). I traveled in from Denver, CO to buy another truck from them since the service and vehicles have been so good. Upgraded the 2005 King Ranch with 204k miles to a 2011 King Ranch, I am sold on these guys for life. Thank you for the Hassle Free Service Sunset Team. More

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