Pete Kelly

2025 XC90 lease — persistent software faults and a disappointing close to the relationship I rarely post reviews. I'm making an exception because prospective buyers should have this information bef disappointing close to the relationship I rarely post reviews. I'm making an exception because prospective buyers should have this information before they commit. The sales process was adequate — several rounds of negotiation, but we reached terms and signed. Within the first week of delivery, the vehicle lost all audio output — no turn signal chime, no radio — and the climate control began shutting off intermittently. Our sales representative, Jennifer, advised this was a known issue with no available fix, and that other customers had reported the same behavior. That disclosure would have been material to our decision had it come before signing rather than after. The pattern continued: The vehicle failed to start at my office. Service could not replicate the fault. Audio and climate control failed again weeks later, on a day when the A/C mattered. We returned to the vehicle in a parking lot to find it fully locked and unresponsive, with the rear hatch the only functioning point of entry. We climbed in through the back and found a software update in progress. Days later it wouldn't start in our driveway. It was towed in and diagnosed as a battery issue. The underlying software faults were never resolved during our term. We lost confidence in the vehicle. Intermittent climate failure and an unannounced lockout aren't acceptable in a family vehicle at this price point. We explored a newer model year. Jennifer's figures were materially higher than those quoted by an affiliated Volvo store for a comparable vehicle — and that store was considerably more forthcoming about the software issues. When I raised the discrepancy as a returning customer who had absorbed months of problems, she came across as irritated. My impression was that being undercut by a sister store was unwelcome. The conversation was unproductive, and we elected to pay off the remaining term and end the relationship. The turn-in was the low point. My wife and I entered the showroom and were not acknowledged. Jennifer handed me a document, said "sign this," and walked away — no explanation of the document, the process, or any expected charges. I returned shortly after with a question; she was unavailable, and the sales manager assisted me capably, which I appreciated. On my way out I passed her office and observed her shaking her head in our direction. My impression was that the inquiry was treated as an imposition. We conducted ourselves courteously throughout. That was not reciprocated, and I'd suggest additional customer service training is warranted. The vehicle was returned detailed and in excellent condition, with no faults noted on inspection. Volvo Financial Services was a separate frustration — repeated calls produced inconsistent answers on our account. Overall, a disappointing experience across the vehicle, the dealership, and the brand. More

by Chris Verified Customer Verified Customer

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Great, fast, efficient service appointment. I was treated very well and would use them again. I was treated very well and would use them again. More

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We had a very good experience with our car purchase at Keystone Volvo. We have been customers for 20 years and have purchased 2 pre-owned certified Volvos from Joe. He is very good at what he does. He was Keystone Volvo. We have been customers for 20 years and have purchased 2 pre-owned certified Volvos from Joe. He is very good at what he does. He was so helpful with our recent purchase of an all electric vehicle. He is very knowledgeable and was very patient with all of our questions. The service department is wonderful too. We have had very positive experiences with Pete and Mike. It is worth the drive for us. More

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Joe went out of his way to help me make my purchase. He is knowledgeable, pleasant and helpful. He is knowledgeable, pleasant and helpful. More

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Great place. Anthony was very helpful. Service was very quick and well done! Thank you!! Anthony was very helpful. Service was very quick and well done! Thank you!! More

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Very nice experience. Work was done on time and the service staff was very friendly. Have not had a bad experience with Keystone from the original buying experience and th Work was done on time and the service staff was very friendly. Have not had a bad experience with Keystone from the original buying experience and through 6 years of service work. More

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Everyone is welcoming and very nice and helpful. The new cars are displayed beautifully. We can wait in the upstairs waiting room and are provided with snacks and drinks. It’s a small dealership but The new cars are displayed beautifully. We can wait in the upstairs waiting room and are provided with snacks and drinks. It’s a small dealership but it’s efficient. More

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I felt my car was thoroughly inspected even though it has under 3000 miles on it! under 3000 miles on it! More

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Excellent service department. Service was performed while I waited and completed in the estimated time they gave me. Tony, the service rep I dealt with was excellent. Service was performed while I waited and completed in the estimated time they gave me. Tony, the service rep I dealt with was excellent. More

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Service is great. Will inform you of what is needed without trying to upset services. They are a bit on expensive side. Will inform you of what is needed without trying to upset services. They are a bit on expensive side. More

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