Brett understood what we wanted to do and made it happen.
Thank you Brett rocks
Thank you Brett rocks
More
by Happy Customer
Verified Customer
Verified Customer
Oct 14, 2024 -
Surprise Ford responded
We’re thrilled to hear that Brett delivered exactly what you were looking for! Your satisfaction means the world to us. Thanks for the shout-out!
One the of the worst spots to buy a vehicle and don’t
follow through with their contracts
follow through with their contracts
More
by jrarreol
Verified Customer
Verified Customer
Oct 04, 2024 -
Surprise Ford responded
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. However, we are unable to identify you by this screenname. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She will be happy to assist you and ensure that your concerns are properly addressed. Thank you for bringing this to our attention.
Bryce did a fantastic job in assisting us in the sales
process! We appreciate his assistance.
process! We appreciate his assistance.
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by DAKOTA.LEWIS44
Verified Customer
Verified Customer
Other Employees Tagged:
Bryce
Oct 02, 2024 -
Surprise Ford responded
Thanks, Dakota! We’re thrilled to hear that Bryce made a positive impact during your sales process. Our team is dedicated to providing excellent support, and it’s great to know they delivered. We appreciate your feedback!
I’m pretty convinced that this dealership is outstanding
not just in terms of sales but also the service department very good experience
not just in terms of sales but also the service department very good experience
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by GOMEZ2333
Verified Customer
Verified Customer
Other Employees Tagged:
Roger Hernandez ,
Oct 02, 2024 -
Surprise Ford responded
Gomez, thank you for your fantastic review! We're thrilled to hear that you had an outstanding experience with both our sales and service departments. Your satisfaction is our top priority, and we look forward to serving you again in the future!
My Experience was amazing!
Great service, friendly people and all around great vehicles!! Thanks Surprise Ford
Great service, friendly people and all around great vehicles!! Thanks Surprise Ford
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by DANIEL.RIOS03.DR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Laura Gomez / Nick (Sales Manager)
Sep 19, 2024 -
Surprise Ford responded
Thanks for the awesome feedback, Daniel! We're thrilled to hear you had a fantastic experience with our team and vehicles. Your support means a lot to us, and we look forward to serving you again soon!
They were very honest and up.
Front about everything and cane my guy was Perfect!
Front about everything and cane my guy was Perfect!
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by mbutterfield10
Verified Customer
Verified Customer
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic review! We're thrilled to hear that you appreciated our honesty and that your experience was perfect. Your feedback motivates us to keep delivering the best service possible. Looking forward to seeing you again soon!
As always, Surprise Ford service department does a
fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac,
fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, do a very professional excellent job thank you so much. Very happy with the service every time I pick up a vehicle it’s Surprise service department
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by Lynn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service writer, Julian service department service writer Zach service department very professional very courteous very kind. Do a great job. Thank you so much, gentlemen.
Sep 17, 2024 -
Surprise Ford responded
Thank you, Lynn! We're thrilled to hear about your positive experience with our service team, especially Julian and Zac. Delivering excellent service and clear communication is our priority, and we're glad we met your expectations. We appreciate your continued trust in us!
Sep 17, 2024 -
Surprise Ford responded
Thank you for your wonderful review! We're delighted to hear that our service department, particularly Julian and Zac, consistently meets your expectations with their detailed explanations and professional service. It's great to know that you’re always satisfied with the service and timeliness. Your kind words are much appreciated, and we look forward to continuing to provide excellent service for you!
Truck repair took too long.
Received the truck back with grease stains inside and outside.
Received the truck back with grease stains inside and outside.
More
by gpachunka
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick Fernandez
Sep 17, 2024 -
Surprise Ford responded
We regret to hear about the delay in your repair and the condition in which your vehicle was returned. Our goal is always to complete repairs promptly and to return vehicles in pristine condition, and we apologize for falling short in this instance. We would like to speak with you about your experience but we are unable to identify you based on this screenname to reach out directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience so we can address your concerns promptly.
Joe is great!
Got everything I needed done and even a recall I didn’t know about!
Got everything I needed done and even a recall I didn’t know about!
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by HAYESCHRISTIANSON17
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe Hough
Sep 17, 2024 -
Surprise Ford responded
Thanks for the awesome feedback, Hayes! We're thrilled to hear that Joe took great care of you and helped with the recall. Your satisfaction is our priority, and we look forward to serving you again!
Here's a draft to compliment the Ford dealership and
their director, Nick:
---
"I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at y
their director, Nick:
---
"I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at your Ford dealership. From start to finish, my experience was nothing short of excellent, and much of that credit goes to the leadership and dedication demonstrated by Nick, the director.
Nick's commitment to customer satisfaction is clearly reflected in the entire team. The atmosphere at the dealership was welcoming, professional, and efficient, and every member of staff I interacted with went above and beyond to make sure my needs were met. Nick himself took the time to ensure everything was running smoothly, and his leadership undoubtedly sets the standard for the high level of service I received.
It's rare to find a dealership that not only delivers quality products but also prioritizes customer care to this degree. Thanks to Nick and his team, what could have been a stressful process became seamless and enjoyable. I highly recommend this dealership and am confident that any customer will receive the same excellent.
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by Patrick
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
NICK, Ben
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic review, Patrick! We're thrilled to hear about your exceptional experience and appreciate your kind words about Nick and the team. We strive to create a welcoming atmosphere and deliver top-notch service. Your recommendation means a lot to us!
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