He was very helpful and friendly, Took care of everything
that was needed. I would highly recommend going back or referring someone else to go service their car there
that was needed. I would highly recommend going back or referring someone else to go service their car there
More
by CHRISDUMAS619
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Surprise Ford responded
Thanks, Chris! We're thrilled to hear about your positive experience. Our team is dedicated to providing friendly and helpful service, and it's great to know you felt well taken care of. We appreciate your recommendation and look forward to serving you again!
Left a multiple messages to the Service Manager.
Never bothered to call me back. I don't think I'll do business with Surprise Ford again.
Never bothered to call me back. I don't think I'll do business with Surprise Ford again.
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by Richard S.
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Surprise Ford responded
Richard, it’s important to us that all of our customers get the support they need and we are disappointed to hear this. We spoke to our Service Director Anoeil Atenousazar and he shared he has not received your messages so please contact him directly at 623-344-4869 or email him at aatenousazar02@vtaig.com.
Friendly staff, The person who met me let me know the
service advisor would be with me shortly. Evan Welle was very prompt and courteous.
service advisor would be with me shortly. Evan Welle was very prompt and courteous.
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by buzz485
Verified Customer
Verified Customer
Other Employees Tagged:
Evan Welle
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic review! We're thrilled to hear you had a great experience with our friendly staff and that Evan made a positive impression. Your feedback really motivates us to keep delivering excellent service!
Dave Greathouse was awesome!
He is always on top of my service requests. Great Job!
He is always on top of my service requests. Great Job!
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by JD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dave Greathouse
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic feedback, JD! We're thrilled to hear that Dave is providing you with excellent service. We appreciate your support and look forward to continuing to meet your needs!
Was Very friendly and great service had my car done in
less time then expected
less time then expected
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by Ryangtstang
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David greathouse
Sep 17, 2024 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that you had a positive experience and that your car service was completed ahead of schedule. If you need anything else or have any questions in the future, feel free to reach out. Have a great day!
Amazing customer service and talented, knowledgeable
Service Writers.
Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy
Service Writers.
Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy customer.
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by Tomasldo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe
Sep 17, 2024 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that you've had such positive experiences with our service team, especially Joe. It's fantastic to know that he has been a reliable point of contact for you. We appreciate your continued support and look forward to assisting you with any future needs.
Service mgr showed very little interest over my convern
with overcharging me. He needs help.
with overcharging me. He needs help.
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by MILLRX6861
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service dept mgr
Great, friendly, informative ,helpful and I like the way
I was treated in a good location, have lots of choices.
I was treated in a good location, have lots of choices.
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by LQUAR7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Roger, Sam and Angel
Sep 17, 2024 -
Surprise Ford responded
Thank you for the wonderful feedback! We're delighted to hear that you found our team friendly, informative, and helpful. It’s great to know you appreciated the range of choices and the convenient location. We look forward to serving you again in the future!
Great customer service at Surprise Ford.
Was able to set up an appointment same day.
Was able to set up an appointment same day.
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by TRUJILLOGUSTAVO
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Surprise Ford responded
Thanks! We're thrilled to hear you had a great experience with our customer service. Our team strives to provide quick and efficient assistance. We look forward to helping you again soon!
honestly they all suck , they don’t know what they are
doing can’t fix a simple problem had taken my car 3 times to get it checked out and can’t get a simple problems fixed out had over 3-5 guys and still
doing can’t fix a simple problem had taken my car 3 times to get it checked out and can’t get a simple problems fixed out had over 3-5 guys and still can’t accommodate it do not recommend to anyone save your time and go somewhere else
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by dontworryaboutit
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
chad and nicholas
Sep 16, 2024 -
Surprise Ford responded
It’s clear we didn’t meet your expectations in addressing the issue with your vehicle. We’re committed to resolving such matters and would appreciate the chance to make things right. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We want to ensure we address your concerns thoroughly and restore your confidence in our service.
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