As always, Surprise Ford service department does a
fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac,
fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, do a very professional excellent job thank you so much. Very happy with the service every time I pick up a vehicle it’s Surprise service department
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by Lynn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service writer, Julian service department service writer Zach service department very professional very courteous very kind. Do a great job. Thank you so much, gentlemen.
Sep 17, 2024 -
Surprise Ford responded
Thank you, Lynn! We're thrilled to hear about your positive experience with our service team, especially Julian and Zac. Delivering excellent service and clear communication is our priority, and we're glad we met your expectations. We appreciate your continued trust in us!
Sep 17, 2024 -
Surprise Ford responded
Thank you for your wonderful review! We're delighted to hear that our service department, particularly Julian and Zac, consistently meets your expectations with their detailed explanations and professional service. It's great to know that you’re always satisfied with the service and timeliness. Your kind words are much appreciated, and we look forward to continuing to provide excellent service for you!
Truck repair took too long.
Received the truck back with grease stains inside and outside.
Received the truck back with grease stains inside and outside.
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by gpachunka
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick Fernandez
Sep 17, 2024 -
Surprise Ford responded
We regret to hear about the delay in your repair and the condition in which your vehicle was returned. Our goal is always to complete repairs promptly and to return vehicles in pristine condition, and we apologize for falling short in this instance. We would like to speak with you about your experience but we are unable to identify you based on this screenname to reach out directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience so we can address your concerns promptly.
Joe is great!
Got everything I needed done and even a recall I didn’t know about!
Got everything I needed done and even a recall I didn’t know about!
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by HAYESCHRISTIANSON17
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe Hough
Sep 17, 2024 -
Surprise Ford responded
Thanks for the awesome feedback, Hayes! We're thrilled to hear that Joe took great care of you and helped with the recall. Your satisfaction is our priority, and we look forward to serving you again!
Here's a draft to compliment the Ford dealership and
their director, Nick:
---
"I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at y
their director, Nick:
---
"I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at your Ford dealership. From start to finish, my experience was nothing short of excellent, and much of that credit goes to the leadership and dedication demonstrated by Nick, the director.
Nick's commitment to customer satisfaction is clearly reflected in the entire team. The atmosphere at the dealership was welcoming, professional, and efficient, and every member of staff I interacted with went above and beyond to make sure my needs were met. Nick himself took the time to ensure everything was running smoothly, and his leadership undoubtedly sets the standard for the high level of service I received.
It's rare to find a dealership that not only delivers quality products but also prioritizes customer care to this degree. Thanks to Nick and his team, what could have been a stressful process became seamless and enjoyable. I highly recommend this dealership and am confident that any customer will receive the same excellent.
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by Patrick
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
NICK, Ben
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic review, Patrick! We're thrilled to hear about your exceptional experience and appreciate your kind words about Nick and the team. We strive to create a welcoming atmosphere and deliver top-notch service. Your recommendation means a lot to us!
He was very helpful and friendly, Took care of everything
that was needed. I would highly recommend going back or referring someone else to go service their car there
that was needed. I would highly recommend going back or referring someone else to go service their car there
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by CHRISDUMAS619
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Surprise Ford responded
Thanks, Chris! We're thrilled to hear about your positive experience. Our team is dedicated to providing friendly and helpful service, and it's great to know you felt well taken care of. We appreciate your recommendation and look forward to serving you again!
Left a multiple messages to the Service Manager.
Never bothered to call me back. I don't think I'll do business with Surprise Ford again.
Never bothered to call me back. I don't think I'll do business with Surprise Ford again.
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by Richard S.
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Surprise Ford responded
Richard, it’s important to us that all of our customers get the support they need and we are disappointed to hear this. We spoke to our Service Director Anoeil Atenousazar and he shared he has not received your messages so please contact him directly at 623-344-4869 or email him at aatenousazar02@vtaig.com.
Friendly staff, The person who met me let me know the
service advisor would be with me shortly. Evan Welle was very prompt and courteous.
service advisor would be with me shortly. Evan Welle was very prompt and courteous.
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by buzz485
Verified Customer
Verified Customer
Other Employees Tagged:
Evan Welle
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic review! We're thrilled to hear you had a great experience with our friendly staff and that Evan made a positive impression. Your feedback really motivates us to keep delivering excellent service!
Dave Greathouse was awesome!
He is always on top of my service requests. Great Job!
He is always on top of my service requests. Great Job!
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by JD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dave Greathouse
Sep 17, 2024 -
Surprise Ford responded
Thanks for the fantastic feedback, JD! We're thrilled to hear that Dave is providing you with excellent service. We appreciate your support and look forward to continuing to meet your needs!
Was Very friendly and great service had my car done in
less time then expected
less time then expected
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by Ryangtstang
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David greathouse
Sep 17, 2024 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that you had a positive experience and that your car service was completed ahead of schedule. If you need anything else or have any questions in the future, feel free to reach out. Have a great day!
Amazing customer service and talented, knowledgeable
Service Writers.
Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy
Service Writers.
Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy customer.
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by Tomasldo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joe
Sep 17, 2024 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that you've had such positive experiences with our service team, especially Joe. It's fantastic to know that he has been a reliable point of contact for you. We appreciate your continued support and look forward to assisting you with any future needs.
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