They have excellent quality and product.
Very professional service and great customer support. Highly recommended for anyone looking for a vehicle
Very professional service and great customer support. Highly recommended for anyone looking for a vehicle
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by MANNYVEJAR73
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Surprise Ford responded
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and product quality. Our team is dedicated to providing professional service and great customer support, and it's wonderful to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
I was told my bmw x5 that I purchased was going to get a
full tank of gas and a car wash and did not get either one.
full tank of gas and a car wash and did not get either one.
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by GARCIA881
Verified Customer
Verified Customer
Sep 13, 2024 -
Surprise Ford responded
Thank you for bringing this to our attention. We apologize for the oversight regarding the full tank of gas and car wash. We strive to provide a complete and satisfying experience for all our customers, and it seems we missed the mark here. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She will be more than happy to address your concerns and ensure we make things right. Thank you for your understanding and patience.
Seller Willy was very patient, very efficient,
We are
very thankful for his help. We really recommend him
very thankful for his help. We really recommend him
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by TRUVINEDESIGN6
Verified Customer
Verified Customer
Sep 09, 2024 -
Surprise Ford responded
Thank you for your wonderful review! We're thrilled to hear that Willy provided you with such excellent service. His patience and efficiency are qualities we value greatly, and we're glad he could assist you effectively. We appreciate your recommendation and look forward to helping you again in the future!
Surprise Ford does not have resources to service their
customers. I’ll find another shop.
customers. I’ll find another shop.
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by smaher10
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Surprise Ford responded
We're sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it's clear we missed the mark. To address your concerns and work towards a resolution, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We value your feedback and hope to have the opportunity to make things right.
From the time I walked into the dealership I was treated
with respect and directed to the perfect salesman for me. (I am 89 years old). There have been follow-ups by Kane to make sure there are no unanswer
with respect and directed to the perfect salesman for me. (I am 89 years old). There have been follow-ups by Kane to make sure there are no unanswered questions. The Service Department has setup my first service check-up.
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by CVANDYKEAZ
Verified Customer
Verified Customer
Sep 09, 2024 -
Surprise Ford responded
Thank you so much for your kind words! We're thrilled to hear that you felt respected and well taken care of throughout your experience with us. It's wonderful to know that Kane and our Service Department have been attentive and helpful. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Good service overall.
It took awhile though. We were told 60-90 minutes and it took over 2 hours
It took awhile though. We were told 60-90 minutes and it took over 2 hours
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by Steve
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Surprise Ford responded
Thank you for your feedback! We’re glad to hear that you were satisfied with the service overall. We apologize for the extended wait time and understand how important it is to stick to our promised timeframe. Your feedback is valuable, and we’ll work on improving our efficiency to better serve you in the future. Thank you for your patience and understanding.
Took about 2 hours for an oil change but the customer
service was good they where really nice
service was good they where really nice
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by biancajose052014
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Surprise Ford responded
Thank you for your review! We appreciate your patience with the oil change and are glad to hear that you found our customer service to be good and our staff friendly. We’re always working to improve our efficiency, so your feedback is valuable. If you need any further assistance, please don’t hesitate to reach out. Thank you for your support!
Work performed in time as promised.
Comfortable waiting area while work performed. Washed car when work completed
Comfortable waiting area while work performed. Washed car when work completed
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by AZSTUMPS1
Verified Customer
Verified Customer
Service Price Transparency
Saw the perfect Ford Ranger listed on the website.
Called Surprise Ford to inquire, and within a few short hours, my wife and I were driving it home. Amazing price, excellent service from all employee
Called Surprise Ford to inquire, and within a few short hours, my wife and I were driving it home. Amazing price, excellent service from all employees we engaged with, and we are extremely happy with the whole experience. Thank you so much!!!
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by darrinkramer67
Verified Customer
Verified Customer
Other Employees Tagged:
Sam , Laura
My car looks great!
Everything was done smoothly and hassle free! My Car looks brand new
Everything was done smoothly and hassle free! My Car looks brand new
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by kaylajane75
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Evan welle(might have his last name wrong)
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