I just wanna express my frustration with my experience at
Surprise Ford. I bought a used vehicle from them and couldn’t pick it up because they had to run it through services and cleaning. When I got my vehi
Surprise Ford. I bought a used vehicle from them and couldn’t pick it up because they had to run it through services and cleaning. When I got my vehicle I didn’t check the tire tread because I assumed they wouldn’t sell a vehicle with bald tires. Less than 2 weeks of having it I had a blowout in the highway which I noticed all tires were completely bald. I went back to the dealership and expressed to them i don’t know how they could sell am unsafe vehicle with bald tires. They explained to me they couldn’t do anything about it and told me I’d have to pay out of pocket for all new tires. I don’t understand how a dealership is able to hand off an unsafe vehicle even after it goes through inspection. On top of that, I show up and express my concerns and frustrations only to be told there’s nothing they can do. Unbelievable.
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by D.BROWN28
Verified Customer
Verified Customer
Sep 13, 2024 -
Surprise Ford responded
We understand how frustrating it must have been to encounter such an issue with your tires, especially after expecting a thorough inspection. Your safety and satisfaction are important to us, and we take concerns like this seriously. While it’s disappointing to hear that your experience didn’t meet expectations, we would like to have the opportunity to address this further. We encourage you to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577, who can assist you directly in reviewing your situation and finding a resolution.
I was been in the auto retail business 35 plus years and
had really dread being on the customer side of the desk. Not any longer. I had worked for several dealerships during that time and they were all mil
had really dread being on the customer side of the desk. Not any longer. I had worked for several dealerships during that time and they were all miles behind on how Surpize Ford conducts business . From the start get go. Greeting , comfort, organized , perfessional .They cared not only about the sale but the whole process , I will 4 sure buy another car at Surprise Ford. Thank you to my salesmen ,managers and delivery crew. Job well well done
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by jsmoney1195
Verified Customer
Verified Customer
Other Employees Tagged:
KANE , DAN OSCAR
Sep 11, 2024 -
Surprise Ford responded
Thank you for sharing such a wonderful review! We're delighted to hear that your experience surpassed your expectations and that you found our team to be professional, organized, and attentive. We greatly appreciate your kind words and look forward to assisting you with your next vehicle purchase. If you need anything else or have any questions, don't hesitate to reach out. Thanks again for choosing Surprise Ford!
Amazing!
Welcoming and accommodating. Not too pushy; Respectful cast of team members. Job well done!
Welcoming and accommodating. Not too pushy; Respectful cast of team members. Job well done!
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by TYREKE SLAUGHTER
Verified Customer
Verified Customer
Other Employees Tagged:
Octavio
Sep 11, 2024 -
Surprise Ford responded
Thank you for the wonderful feedback! We’re delighted to hear that you found our team welcoming, accommodating, and respectful. We strive to provide a great experience without being pushy, so it’s fantastic to know we succeeded. If you need anything else or have further questions, don’t hesitate to reach out. Thanks again for your kind words!
John Williams was very helpful and knowledgeable on the
entire process from start to finish.
entire process from start to finish.
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by ONAKMAJR
Verified Customer
Verified Customer
Other Employees Tagged:
John Williams
Sep 11, 2024 -
Surprise Ford responded
Thank you for the positive feedback! We're glad to hear that John provided you with helpful and knowledgeable service throughout the entire process. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to serving you again!
They have excellent quality and product.
Very professional service and great customer support. Highly recommended for anyone looking for a vehicle
Very professional service and great customer support. Highly recommended for anyone looking for a vehicle
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by MANNYVEJAR73
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Surprise Ford responded
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and product quality. Our team is dedicated to providing professional service and great customer support, and it's wonderful to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
I was told my bmw x5 that I purchased was going to get a
full tank of gas and a car wash and did not get either one.
full tank of gas and a car wash and did not get either one.
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by GARCIA881
Verified Customer
Verified Customer
Sep 13, 2024 -
Surprise Ford responded
Thank you for bringing this to our attention. We apologize for the oversight regarding the full tank of gas and car wash. We strive to provide a complete and satisfying experience for all our customers, and it seems we missed the mark here. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She will be more than happy to address your concerns and ensure we make things right. Thank you for your understanding and patience.
Seller Willy was very patient, very efficient,
We are
very thankful for his help. We really recommend him
very thankful for his help. We really recommend him
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by TRUVINEDESIGN6
Verified Customer
Verified Customer
Sep 09, 2024 -
Surprise Ford responded
Thank you for your wonderful review! We're thrilled to hear that Willy provided you with such excellent service. His patience and efficiency are qualities we value greatly, and we're glad he could assist you effectively. We appreciate your recommendation and look forward to helping you again in the future!
Surprise Ford does not have resources to service their
customers. I’ll find another shop.
customers. I’ll find another shop.
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by smaher10
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Surprise Ford responded
We're sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it's clear we missed the mark. To address your concerns and work towards a resolution, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We value your feedback and hope to have the opportunity to make things right.
From the time I walked into the dealership I was treated
with respect and directed to the perfect salesman for me. (I am 89 years old). There have been follow-ups by Kane to make sure there are no unanswer
with respect and directed to the perfect salesman for me. (I am 89 years old). There have been follow-ups by Kane to make sure there are no unanswered questions. The Service Department has setup my first service check-up.
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by CVANDYKEAZ
Verified Customer
Verified Customer
Sep 09, 2024 -
Surprise Ford responded
Thank you so much for your kind words! We're thrilled to hear that you felt respected and well taken care of throughout your experience with us. It's wonderful to know that Kane and our Service Department have been attentive and helpful. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Good service overall.
It took awhile though. We were told 60-90 minutes and it took over 2 hours
It took awhile though. We were told 60-90 minutes and it took over 2 hours
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by Steve
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Surprise Ford responded
Thank you for your feedback! We’re glad to hear that you were satisfied with the service overall. We apologize for the extended wait time and understand how important it is to stick to our promised timeframe. Your feedback is valuable, and we’ll work on improving our efficiency to better serve you in the future. Thank you for your patience and understanding.
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