Pezh Kayedan
Pezh Kayedan at Surprise Ford

Pezh Kayedan | Page 13

General Manager

Surprise Ford

16825 W Waddell Rd
Surprise, AZ 85388

4.3
261 Reviews
4.3

261 Reviews

Write a Review

261 Reviews of Pezh Kayedan

September 08, 2024

Dealership Rating
Employee Rating

Surprise Ford has treated me like gold. Evan the service advisor is very professional, honest and respectful. Evan kept me updated and got my truck back to me quickly. When I go to Surprise More

by MJBAUMGART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anoeil

Sep 12, 2024

Surprise Ford responded

Thank you for your glowing review! We’re thrilled to hear that Evan and the team have provided you with consistently excellent service. It’s great to know you feel confident and well-cared-for with us. We appreciate your loyalty and look forward to continuing to take care of all your vehicles. If you need anything else, we’re always here to help!

September 08, 2024

Dealership Rating
Employee Rating

Service department is a rip off and I will never take my car back there again. I do not recommend Surprise Ford service department at all. They will take your money and not fix anything for it. I asked them More

by JLGOMEZFAM72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 16, 2024

Surprise Ford responded

We regret to hear about your frustration with the charges and service experience. It’s important to us that every customer feels informed and confident in the work we provide, and it seems that wasn’t the case during your recent visit. We would like to discuss the situation in more detail and work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.

September 08, 2024

Dealership Rating
Employee Rating

They did nice work in timely day nice nice nice that's all I can say More

by RBENSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Surprise Ford responded

Thank you for your review! We’re pleased to hear that you’re happy with the work and that we were able to complete it in a timely manner. If you have any more feedback or need further assistance, feel free to reach out. We appreciate your positive comments!

September 08, 2024

Dealership Rating
Employee Rating

Every person we worked with was friendly. We did spend too much time negotiating down to the price we had decided on before arriving. The finance person was not very clear about what we were More

by ArizonaFordDriver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 12, 2024

Surprise Ford responded

Thank you for your feedback. We’re glad to hear that you found our team friendly, but we apologize for the time spent on negotiations and any confusion during the finance process. Your experience is important to us, and we’ll review your comments to improve our procedures. If you have any additional concerns or need further assistance, please let us know. We appreciate your input and hope to provide a smoother experience in the future.

September 08, 2024

Dealership Rating
Employee Rating

Chad was very helpful got things done in a timely matter. Thank you John Mitchell More

by jmitchm44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Surprise Ford responded

Thank you for your review! We’re glad to hear that Chad was helpful and completed everything in a timely manner. We appreciate your feedback and will make sure to pass along your thanks to him. If you need anything else, don’t hesitate to reach out!

September 08, 2024

Dealership Rating
Employee Rating

Amazing customer service. I am very satisfied with the quality of work. Awesome group. Thanks More

by william
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Surprise Ford responded

Thank you for the amazing feedback! We’re thrilled to hear that you’re satisfied with both the quality of work and our customer service. Your kind words mean a lot to us. If you need anything else or have any more questions, feel free to reach out. Thanks again for your support!

September 07, 2024

Dealership Rating
Employee Rating

Faced with an unusual situation, a solution was reached and the job and the Works Service were completed in a professional manner. My thanks to everyone involved. More

by TPISKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Welle

September 06, 2024

Dealership Rating
Employee Rating

Zach is a good employee he helped me every time you guys are really nice More

by garycooperc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Surprise Ford responded

Thank you for your kind words! We're thrilled to hear that Zach has been so helpful and that you've had great experiences with our team. We appreciate your support and look forward to assisting you again in the future!

September 06, 2024

Dealership Rating
Employee Rating

Surprise dealership was very clean and all the staff are always very pleasant to talk to. More

by JWILLIAMS3170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Surprise Ford responded

Thank you for the positive feedback! We’re thrilled to hear that you found our dealership clean and our staff pleasant. Maintaining a welcoming environment and providing great service is our priority. If you have any more questions or need assistance, don't hesitate to reach out. We look forward to seeing you again!

September 06, 2024

Dealership Rating
Employee Rating

I was serviced by Zack in a very efficient and professional manner when a small problem came up he quickly came up with a solution and implemented it. More

by JERRYJNEWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Frame

Sep 12, 2024

Surprise Ford responded

Thank you for your kind words! We're glad to hear that Zack handled your service efficiently and professionally. It's great to know he was able to quickly address and resolve the issue. If you need anything else or have any further questions, feel free to reach out. We appreciate your feedback and look forward to assisting you again!

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