Chad was very helpful got things done in a timely matter.
Thank you John Mitchell
Thank you John Mitchell
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by jmitchm44
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2024 -
Surprise Ford responded
Thank you for your review! We’re glad to hear that Chad was helpful and completed everything in a timely manner. We appreciate your feedback and will make sure to pass along your thanks to him. If you need anything else, don’t hesitate to reach out!
Amazing customer service.
I am very satisfied with the quality of work. Awesome group. Thanks
I am very satisfied with the quality of work. Awesome group. Thanks
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by william
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2024 -
Surprise Ford responded
Thank you for the amazing feedback! We’re thrilled to hear that you’re satisfied with both the quality of work and our customer service. Your kind words mean a lot to us. If you need anything else or have any more questions, feel free to reach out. Thanks again for your support!
Faced with an unusual situation, a solution was reached
and the job and the Works Service were completed in a professional manner. My thanks to everyone involved.
and the job and the Works Service were completed in a professional manner. My thanks to everyone involved.
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by TPISKE1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Evan Welle
Zach is a good employee he helped me every time you guys
are really nice
are really nice
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by garycooperc
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2024 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that Zach has been so helpful and that you've had great experiences with our team. We appreciate your support and look forward to assisting you again in the future!
Surprise dealership was very clean and all the staff are
always very pleasant to talk to.
always very pleasant to talk to.
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by JWILLIAMS3170
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2024 -
Surprise Ford responded
Thank you for the positive feedback! We’re thrilled to hear that you found our dealership clean and our staff pleasant. Maintaining a welcoming environment and providing great service is our priority. If you have any more questions or need assistance, don't hesitate to reach out. We look forward to seeing you again!
I was serviced by Zack in a very efficient and
professional manner when a small problem came up he quickly came up with a solution and implemented it.
professional manner when a small problem came up he quickly came up with a solution and implemented it.
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by JERRYJNEWMAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Zack Frame
Sep 12, 2024 -
Surprise Ford responded
Thank you for your kind words! We're glad to hear that Zack handled your service efficiently and professionally. It's great to know he was able to quickly address and resolve the issue. If you need anything else or have any further questions, feel free to reach out. We appreciate your feedback and look forward to assisting you again!
I just wanna express my frustration with my experience at
Surprise Ford. I bought a used vehicle from them and couldn’t pick it up because they had to run it through services and cleaning. When I got my vehi
Surprise Ford. I bought a used vehicle from them and couldn’t pick it up because they had to run it through services and cleaning. When I got my vehicle I didn’t check the tire tread because I assumed they wouldn’t sell a vehicle with bald tires. Less than 2 weeks of having it I had a blowout in the highway which I noticed all tires were completely bald. I went back to the dealership and expressed to them i don’t know how they could sell am unsafe vehicle with bald tires. They explained to me they couldn’t do anything about it and told me I’d have to pay out of pocket for all new tires. I don’t understand how a dealership is able to hand off an unsafe vehicle even after it goes through inspection. On top of that, I show up and express my concerns and frustrations only to be told there’s nothing they can do. Unbelievable.
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by D.BROWN28
Verified Customer
Verified Customer
Sep 13, 2024 -
Surprise Ford responded
We understand how frustrating it must have been to encounter such an issue with your tires, especially after expecting a thorough inspection. Your safety and satisfaction are important to us, and we take concerns like this seriously. While it’s disappointing to hear that your experience didn’t meet expectations, we would like to have the opportunity to address this further. We encourage you to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577, who can assist you directly in reviewing your situation and finding a resolution.
I was been in the auto retail business 35 plus years and
had really dread being on the customer side of the desk. Not any longer. I had worked for several dealerships during that time and they were all mil
had really dread being on the customer side of the desk. Not any longer. I had worked for several dealerships during that time and they were all miles behind on how Surpize Ford conducts business . From the start get go. Greeting , comfort, organized , perfessional .They cared not only about the sale but the whole process , I will 4 sure buy another car at Surprise Ford. Thank you to my salesmen ,managers and delivery crew. Job well well done
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by jsmoney1195
Verified Customer
Verified Customer
Other Employees Tagged:
KANE , DAN OSCAR
Sep 11, 2024 -
Surprise Ford responded
Thank you for sharing such a wonderful review! We're delighted to hear that your experience surpassed your expectations and that you found our team to be professional, organized, and attentive. We greatly appreciate your kind words and look forward to assisting you with your next vehicle purchase. If you need anything else or have any questions, don't hesitate to reach out. Thanks again for choosing Surprise Ford!
Amazing!
Welcoming and accommodating. Not too pushy; Respectful cast of team members. Job well done!
Welcoming and accommodating. Not too pushy; Respectful cast of team members. Job well done!
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by TYREKE SLAUGHTER
Verified Customer
Verified Customer
Other Employees Tagged:
Octavio
Sep 11, 2024 -
Surprise Ford responded
Thank you for the wonderful feedback! We’re delighted to hear that you found our team welcoming, accommodating, and respectful. We strive to provide a great experience without being pushy, so it’s fantastic to know we succeeded. If you need anything else or have further questions, don’t hesitate to reach out. Thanks again for your kind words!
John Williams was very helpful and knowledgeable on the
entire process from start to finish.
entire process from start to finish.
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by ONAKMAJR
Verified Customer
Verified Customer
Other Employees Tagged:
John Williams
Sep 11, 2024 -
Surprise Ford responded
Thank you for the positive feedback! We're glad to hear that John provided you with helpful and knowledgeable service throughout the entire process. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to serving you again!
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