Surprise ford is amazing, easy to work with, very
helpful, and always willing to go above and beyond
helpful, and always willing to go above and beyond
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by JTF
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Oct 23, 2025 -
Surprise Ford responded
We are utterly delighted to hear about your wonderful experience with us. Your feedback about our team being easy to work with and helpful truly means the world to us. We take great pride in going the extra mile for our customers, and knowing that you felt we exceeded your expectations makes all our efforts worthwhile.
Very large and a lot of verity of different brands for
any budget to choose.
any budget to choose.
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by LIXUELINYOU
Verified Customer
Verified Customer
Oct 23, 2025 -
Surprise Ford responded
We are absolutely thrilled to hear about your positive experience with our extensive selection. It's wonderful that you found our showroom spacious with a wide variety of different vehicle brands to suit various budgets. We take pride in offering diverse options so every customer can find something that fits their needs and financial situation.
We always have the best experience with our sales rep Dan
D. He makes car shopping so fun and we appreciate his inputs and recommendations on the vehicle we're buying we only goes to him
The finance rep we
D. He makes car shopping so fun and we appreciate his inputs and recommendations on the vehicle we're buying we only goes to him
The finance rep were very nice too they were very thorough on explaining the contract
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by CRAST
Verified Customer
Verified Customer
Other Employees Tagged:
Dan D.
Oct 02, 2025 -
Surprise Ford responded
We are thrilled to hear about your consistently positive experiences with our team. It's wonderful to know that your sales representative understands your vehicle needs so well and provides the helpful service you deserve.
Clean.
Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my p
Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my purchase at this dealership.
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by Brian.lovi
Verified Customer
Verified Customer
Sep 17, 2025 -
Surprise Ford responded
We are thrilled to hear about your positive experience with our clean facility, helpful team, quality vehicles, and competitive pricing. Your feedback about our dedication to providing excellent service means a great deal to us at Surprise Ford. We appreciate you taking the time to share your thoughts, and we understand your preference regarding follow-up communications. Thank you for choosing us for your vehicle purchase.
I had a deeply disappointing experience at this
dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out
dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a “deal” on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle—shop somewhere that respects your time and commitment.
The 0 to 1 Star due to the significanct breach of trust and upsell tactics.
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by MattO
Other Employees Tagged:
Xavier and his sales manager
Sep 11, 2025 -
Surprise Ford responded
The experience described in this review does not reflect the level of service and transparency expected at this dealership. It is clear that communication fell short during the attempt to purchase the 2025 Ford F-150 Raptor, and the situation with the vehicle being sold unexpectedly, along with the alternative offers, caused understandable frustration. This feedback is being taken very seriously. Beverly Woodhull, Customer Relations Director, is available to discuss this experience further and address any concerns. She can be reached at 623-666-8577.
Honest and very trustworthy dealership and nice sweat
people good cool nice smart and good
people good cool nice smart and good
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by segura100
Verified Customer
Verified Customer
Other Employees Tagged:
Jose
Aug 28, 2025 -
Surprise Ford responded
Thank you for sharing your wonderful experience with us! We are truly honored that you found our team to be honest and trustworthy. Your kind words about our staff being welcoming and knowledgeable mean so much to us at Surprise Ford. We work hard every day to create a positive experience for our customers, and it's heartwarming to know that we succeeded with you. We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
The sales team was great the deals were great.
Everything was perfect. Ten out of ten
Everything was perfect. Ten out of ten
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by JHAMILJACKSON32
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Vanhorne
Aug 18, 2025 -
Surprise Ford responded
Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was perfect and that you had a great experience with our sales team and deals. We truly appreciate your support!
Professional, friendly and excellent communication.
Very accommodating with delivery and trade, I will be back!!
Very accommodating with delivery and trade, I will be back!!
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by COWBELLES
Verified Customer
Verified Customer
Other Employees Tagged:
Nick, Camryn
Aug 18, 2025 -
Surprise Ford responded
Thank you for your kind words! We’re thrilled to hear you experienced professional, friendly service and excellent communication. We look forward to welcoming you back soon!
Loved dealership until they sold a car out from under a
friend who was set
friend who was set
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by brad98
Verified Customer
Verified Customer
Aug 18, 2025 -
Surprise Ford responded
At our dealerships, we strive to ensure every customer has a smooth and fair buying experience, and it’s clear we fell short in this instance. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
They were great!
!!! I love my new Ford Explorer,and the whole team in surprise
!!! I love my new Ford Explorer,and the whole team in surprise
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by april4kids
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni
Jul 22, 2025 -
Surprise Ford responded
We are happy to hear about your wonderful experience with your new Ford Explorer! Your excitement truly comes through, and we're thrilled that our entire team at Surprise Ford Service made such a positive impression. It means everything to us when customers feel great about their vehicle purchase and the service they receive. We hope you enjoy many miles of adventure in your Explorer, and we look forward to helping you with any future automotive needs.
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