Pezh Kayedan | Page 2

Surprise Ford responded

We are disappointed to hear about your recent experience and understand the importance of setting clear expectations regarding repair timelines and wait times, especially when customers plan to remain at the dealership during service. We recognize the importance of communicating accurate timing information in advance so customers can properly plan their visit. Feedback like this is important as we continue working to improve communication and overall service efficiency for our customers. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for assistance.

Surprise Ford responded

We are glad to hear about your experience with us! We understand that timing is important when completing your purchase, and we recognize that the process took longer than expected while you were away getting your title. Your feedback about the coordination of paperwork preparation helps us identify areas where we can improve our service flow. We truly appreciate you taking the time to share your thoughts, as it helps us work toward making every customer's experience as smooth and efficient as possible.

Surprise Ford responded

We are grateful for your wonderful feedback about your experience with our team. It's heartwarming to hear that John provided such great service and that our entire staff made you feel welcomed with their helpfulness and kindness. Your recognition of our team's efforts means so much to us. We're proud to have such dedicated professionals who consistently go above and beyond for our customers. Thank you for taking the time to share your positive experience at Surprise Ford.

Surprise Ford responded

We are overjoyed to hear about your outstanding experience with our sales team. It's wonderful to know that you found our salesperson to be exceptional in helping you understand all the features and details of your vehicle. Your recognition of his expertise and dedication means so much to us at Surprise Ford. We take great pride in having knowledgeable team members who genuinely care about providing thorough explanations and ensuring our customers feel confident in their vehicle choice. Thank you for taking the time to share this positive feedback about your experience with us.

Surprise Ford responded

Thank you for sharing your feedback about your experience with us. We're pleased to hear that most aspects of your visit went well. We understand how important follow-up service is after your purchase, and we want to make sure we complete everything we promised. Your pending item is important to us, and we're committed to taking care of it promptly. We appreciate you bringing this to our attention and giving us the opportunity to make things right for you.

Surprise Ford responded

Thank you for your wonderful feedback! It's fantastic to hear that our team provided such excellent assistance in getting your vehicle setup completed and ensuring everything was properly taken care of. We truly value customers like you who recognize the dedication our staff puts into delivering outstanding service. Your confidence in returning to Surprise Ford for future vehicle purchases means the world to us, and we look forward to continuing to serve you with the same level of care and attention you experienced.

Surprise Ford responded

We are ecstatic to hear that our team delivered exceptional service that exceeded your expectations. It means everything to us when we can go the extra mile and ensure that both you and your parents had such a positive experience with us. Your satisfaction and happiness are what drive us to maintain our high standards every day. Thank you for taking the time to share your wonderful feedback about the outstanding work our team provided.

Surprise Ford responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about the excellent service you received mean so much to us. We truly appreciate your understanding and patience throughout the process. It was our pleasure to help you, and we are thrilled that everyone involved was able to provide the support you needed. Thank you for taking the time to share your positive feedback!

Surprise Ford responded

We appreciate you taking the time to share your experience. It’s great to hear that Dan provided professional, knowledgeable, and attentive support throughout your visit. We’re especially glad he took the time to answer your questions thoroughly and ensure you felt understood and well taken care of during your vehicle search. Thank you for the kind feedback and for choosing us!

Surprise Ford responded

We’re glad to hear the atmosphere felt welcoming and that our team was helpful throughout the visit. We work hard to create an environment where the process feels worthwhile and comfortable from start to finish. Thank you for choosing us and for sharing your experience.