Surprise Ford salesman (Xavier) and sales manager were
very respectful and helped me to understand my unique situation. Since I was trading a leased vehicle they were hamstrung for quite a long by the dea
very respectful and helped me to understand my unique situation. Since I was trading a leased vehicle they were hamstrung for quite a long by the dealer I bought the car from, so the process took forever. Financing was a hard sell, but I survived. Love my new Maverick.
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by Ted
Verified Customer
Verified Customer
Dec 22, 2025 -
Surprise Ford responded
Thank you for the positive feedback! We're glad Xavier helped with your trade situation and thrilled you love your new Maverick!
They were helpful , And nice ,did not receive a manual
for the truck but wish it was a written manual instead of electronic.
for the truck but wish it was a written manual instead of electronic.
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by SCOTTDELLADONNA
Verified Customer
Verified Customer
Other Employees Tagged:
Ben Pietrowski sales
Dec 09, 2025 -
Surprise Ford responded
Thank you for sharing your experience with us! We truly appreciate your feedback about our helpful and friendly team. It's wonderful to know that you felt well taken care of during your visit. We understand your preference for a physical manual rather than the electronic version, and your input helps us better understand what our customers value. We're grateful you chose Surprise Ford and hope you enjoy your new truck!
The salesman was spot on, that being very helpful and
showing all the features on the truck I bought.
showing all the features on the truck I bought.
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by John
Verified Customer
Verified Customer
Other Employees Tagged:
John / salesman
Nov 18, 2025 -
Surprise Ford responded
We are ecstatic to hear about your positive experience with our team! It sounds like our salesman truly understood what you were looking for and took the time to walk you through all the important details of your new truck. We take pride in having knowledgeable staff who can demonstrate every feature and help our customers make informed decisions. Your kind words about the helpfulness you received mean so much to us at Surprise Ford. We hope you enjoy driving your new truck for many years to come!
Everyone was extremely helpful and great to do business
with! Roger and Bastian were wonderful, getting me into a vehicle that I absolutely love!
with! Roger and Bastian were wonderful, getting me into a vehicle that I absolutely love!
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by mpod
Verified Customer
Verified Customer
Other Employees Tagged:
Roger Hernandez, Bastan Falsafi
Nov 07, 2025 -
Surprise Ford responded
We are happy to hear that our team provided you with such exceptional service during your visit. It sounds like you had a wonderful experience working with our staff, and we're thrilled that you found everyone so helpful throughout the process. Knowing that you absolutely love the vehicle you chose makes our day even better. Your positive feedback about the outstanding assistance you received truly means the world to us at Surprise Ford. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Good selection at reasonable prices.
Very helpful for out of state buyer. Easy process and transaction.
Very helpful for out of state buyer. Easy process and transaction.
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by ckw903
Verified Customer
Verified Customer
Other Employees Tagged:
Laura Gomez, Jorge Beltran
Nov 06, 2025 -
Surprise Ford responded
We are overjoyed to hear about your positive experience with our inventory and pricing. It's wonderful to know that we could make the purchasing process smooth and straightforward, especially when buying from out of state. We understand that distance can sometimes create challenges, so we're pleased our team was able to provide the helpful support you needed throughout your transaction. Thank you for choosing Surprise Ford and for taking the time to share your experience.
Very large and a lot of verity of different brands for
any budget to choose.
any budget to choose.
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by LIXUELINYOU
Verified Customer
Verified Customer
Oct 23, 2025 -
Surprise Ford responded
We are absolutely thrilled to hear about your positive experience with our extensive selection. It's wonderful that you found our showroom spacious with a wide variety of different vehicle brands to suit various budgets. We take pride in offering diverse options so every customer can find something that fits their needs and financial situation.
Surprise ford is amazing, easy to work with, very
helpful, and always willing to go above and beyond
helpful, and always willing to go above and beyond
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by JTF
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Oct 23, 2025 -
Surprise Ford responded
We are utterly delighted to hear about your wonderful experience with us. Your feedback about our team being easy to work with and helpful truly means the world to us. We take great pride in going the extra mile for our customers, and knowing that you felt we exceeded your expectations makes all our efforts worthwhile.
Clean.
Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my p
Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my purchase at this dealership.
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by Brian.lovi
Verified Customer
Verified Customer
Sep 17, 2025 -
Surprise Ford responded
We are thrilled to hear about your positive experience with our clean facility, helpful team, quality vehicles, and competitive pricing. Your feedback about our dedication to providing excellent service means a great deal to us at Surprise Ford. We appreciate you taking the time to share your thoughts, and we understand your preference regarding follow-up communications. Thank you for choosing us for your vehicle purchase.
I had a deeply disappointing experience at this
dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out
dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a “deal” on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle—shop somewhere that respects your time and commitment.
The 0 to 1 Star due to the significanct breach of trust and upsell tactics.
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by MattO
Other Employees Tagged:
Xavier and his sales manager
Sep 11, 2025 -
Surprise Ford responded
The experience described in this review does not reflect the level of service and transparency expected at this dealership. It is clear that communication fell short during the attempt to purchase the 2025 Ford F-150 Raptor, and the situation with the vehicle being sold unexpectedly, along with the alternative offers, caused understandable frustration. This feedback is being taken very seriously. Beverly Woodhull, Customer Relations Director, is available to discuss this experience further and address any concerns. She can be reached at 623-666-8577.
Honest and very trustworthy dealership and nice sweat
people good cool nice smart and good
people good cool nice smart and good
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by segura100
Verified Customer
Verified Customer
Other Employees Tagged:
Jose
Aug 28, 2025 -
Surprise Ford responded
Thank you for sharing your wonderful experience with us! We are truly honored that you found our team to be honest and trustworthy. Your kind words about our staff being welcoming and knowledgeable mean so much to us at Surprise Ford. We work hard every day to create a positive experience for our customers, and it's heartwarming to know that we succeeded with you. We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
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