Courteous, professional, a pleasure to work with.
Recieved all that.I was promised. Thank you. Ben was great.
Recieved all that.I was promised. Thank you. Ben was great.
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by JLDUNN_8
Verified Customer
Verified Customer
Other Employees Tagged:
Ben Pietrow
Evan I believe was his name was Very polite also fast
service I will bring my vehicle back for future service
service I will bring my vehicle back for future service
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by NMARINO374
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Evan from service department
Second oil change at this location and let’s just say I’m
totally upset the techs spilled oil all on my engine it ran down to the transfer case of my brand new Bronco Wildtrak that I barley drive and it was
totally upset the techs spilled oil all on my engine it ran down to the transfer case of my brand new Bronco Wildtrak that I barley drive and it was so bad I could smell it on the way home. To make it worse it leaked down into my garage floor which is now stained. I called the dealer to report it and never received a call back just disappointed to the fullest extent
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by Siegrid Nicolson
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Surprise Ford responded
Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration caused by your recent service visit. This is not the experience we aim to provide, and we understand your disappointment. To address this matter promptly, please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience. We appreciate your patience and understanding as we work to resolve this issue and ensure your satisfaction.
Always have great service and Zack.
The advisor was awesome. Will definitely be going back again.
The advisor was awesome. Will definitely be going back again.
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by Scott Jenson
Verified Customer
Verified Customer
Service Price Transparency
Nick, Sale Mgr, & Laura Gomez, Sales Associate, - both
extremely pleasant to work with.
Sam & Melisa, finance, as well
extremely pleasant to work with.
Sam & Melisa, finance, as well
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by METRORAILJOE
Verified Customer
Verified Customer
Your service survivor was the worst in the world I think
you should look into his practice
you should look into his practice
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by casadiiemma
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2024 -
Surprise Ford responded
Thank you for sharing your feedback. We're sorry to hear about your experience. We want to learn more about what happened. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 when you have a moment.
The dealership completed the work as I would have
expected, in a somewhat timely manner.
expected, in a somewhat timely manner.
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by TRAVIS.RUTT
Verified Customer
Verified Customer
Service Price Transparency
Great place to buy a car
Service for my bronco
recall
Free oil. Change.well organized
Great place
recall
Free oil. Change.well organized
Great place
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by LARRYALWILSON09
Verified Customer
Verified Customer
Service Price Transparency
Great experience working with Laura and Luis at Surprise
Ford! Super nice and very helpful.
Ford! Super nice and very helpful.
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by SALLQUIST1
Verified Customer
Verified Customer
Other Employees Tagged:
Laura Gomez
Our Ford focus dual clutch transmission crapped out with
only a little over 100,000 miles on it. This Ford dealership replaced the whole transmission and gave us a discount. This dealership Service departme
only a little over 100,000 miles on it. This Ford dealership replaced the whole transmission and gave us a discount. This dealership Service department got the car back to us in about a week. Their communication was great and I would go back to them.
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by jsuida
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Julian
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