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Pezh Kayedan
Pezh Kayedan at Surprise Ford

Pezh Kayedan | Page 26

General Manager

Surprise Ford

16825 W Waddell Rd
Surprise, AZ 85388

4.3
257 Reviews
4.3

257 Reviews

Write a Review

257 Reviews of Pezh Kayedan

July 19, 2024

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Employee Rating

Thank you to Dave in Service for making sure everything was taken care of. My situation was more complicated and he made it a smooth process. More

by SHANINTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave

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Jul 25, 2024

Surprise Ford responded

We're thrilled to hear that Dave was able to assist you with your situation. Our team strives to provide exceptional customer service, and we're happy to hear that we met your expectations. Thank you for choosing Surprise Ford!

July 19, 2024

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Employee Rating

Always able to get in quickly & service is always completed as stated. Service rep Dave G is always pleasant. More

by SBUTAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Greathouse service rep 5 Stars

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Jul 25, 2024

Surprise Ford responded

Thank you for your wonderful review! We're pleased to hear that you always receive prompt service and that Dave G is consistently pleasant to work with. Your satisfaction is our priority, and we look forward to continuing to serve you at Surprise Ford.

July 19, 2024

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Employee Rating

Enjoyed talking to the sales person general manager was very friendly. Everybody was very cordial and easy to deal with. The one thing I was suggested is that before a person leaves they need to make sure More

by heirloomwoodworking
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Recommend Dealer
Yes
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Jul 25, 2024

Surprise Ford responded

Thank you for your thoughtful review! We're glad to hear you had a positive experience with our sales team and general manager. Thank you for rating us highly, and we look forward to serving you again at Surprise Ford!

July 05, 2024

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Employee Rating

Love our service advisor, keep me posted, clearly explained options. Evan is exactly what Ford needs as a service advisor. More

by GGRASSI1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Service advisor

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July 05, 2024

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Employee Rating

Friendly and caring. The process to get you car in for service is simple. The fact you get your own service advisor throughout your visit is wonderful! More

by 1grampstucker
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 19, 2024

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Slow. Too slow, not one person is moving with any sense urgency. Made me late. More

by daryantinsley54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jul 01, 2024

Surprise Ford responded

We apologize for the inconvenience you experienced during your recent visit to Surprise Ford. Providing efficient service is a top priority for us, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we understand how frustrating delays can be. To address your concerns promptly, we encourage you to contact our Service Director, Anoeil Atenousazar, at 623-666-8577. Anoeil is committed to ensuring our customers receive timely and attentive service, and he will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service for you and future customers.

June 19, 2024

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Employee Rating

Evan was easy to work with as always. Car was done ahead of schedule which he knew was important to me with two little kids and a trip coming up. More

by SJROLPH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan

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Jun 20, 2024

Surprise Ford responded

We're thrilled to hear about your positive experience with Evan at Surprise Ford! Providing exceptional service and ensuring your car was ready ahead of schedule to accommodate your needs is what we strive for. We understand the importance of timely service, especially with little kids and a trip coming up. If there's anything else we can do for you or if you have any more feedback to share, please feel free to reach out. We appreciate your loyalty and look forward to serving you again in the future!

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