I didn’t have to do much to get the ball rolling.
I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made.
I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made.
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by DAVID.A.SMITH
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Mar 31, 2025 -
Surprise Ford responded
Thanks for your awesome review, David! We're thrilled to hear that your vehicle purchase was seamless and enjoyable. Our goal is to make the process as easy as possible, and it's great to know we hit the mark for you!
Absolutely terrible experience.
I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor
I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor the estimated trade in value I had to bring my trade in for inspection today which was no problem. I get there and they finish my inspection and decide to honor the trade in value to what Carmax would offer. The manager working today (different from the previous day) says the list price is the sale price even though the sale price was agreed upon the previous day and initialed! WHAT A WASTE OF TIME!!! I came all the way from Mesa and prefaced on the initial day that we would agree to a sale price first before pursuing the conversation any further. We came to one, and had it approved, and the following day that offer is rescinded after I brought my trade in vehicle in per their instruction. Absolutely Wild! I was prepared to buy and now they blew it. This is a prime example as to why people don't trust car salesman and dealerships.
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by Carlos Santana
Other Employees Tagged:
Camryn Figueroa
Mar 31, 2025 -
Surprise Ford responded
We understand how frustrating it can be when expectations are not met, especially after making a deal. We strive to provide clear communication and uphold our agreements. To discuss this matter further, please reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577 to learn more about the situation.
Great service and made me feel good about my purchase.
Steve and Dan are great employees.
Steve and Dan are great employees.
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by metsbaby
Verified Customer
Verified Customer
Mar 18, 2025 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that Steve and Dan provided great service and made you feel confident and happy about your purchase. We truly appreciate your feedback and look forward to helping you again in the future!
Great experience with all of the staff.
Made the purchase very easy. Would definitely recommend.
Made the purchase very easy. Would definitely recommend.
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by jjearl16
Verified Customer
Verified Customer
Mar 12, 2025 -
Surprise Ford responded
Thanks! We’re thrilled to hear you had such a great experience with our team. Making your purchase easy is what we strive for, and your recommendation means a lot to us. Looking forward to serving you again!
Was in and out pretty quickly over all great experience
first time owning a ford and love it already
first time owning a ford and love it already
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by johnniependergast
Verified Customer
Verified Customer
Mar 06, 2025 -
Surprise Ford responded
Thanks for sharing your experience, Johnnie! We're thrilled to hear that you had a quick and enjoyable visit. Welcome to the Ford family—we're excited for you to enjoy your new ride! If you have any questions, feel free to reach out.
They do not care ,no call backs ,worst car buying
experince ever , we ended up refusing to buy there , they were insulting and demeaning
experince ever , we ended up refusing to buy there , they were insulting and demeaning
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by cjmac
Verified Customer
Verified Customer
Feb 24, 2025 -
Surprise Ford responded
It’s disappointing to hear that your visit did not meet expectations. We strive to provide a respectful and professional experience for every customer, and it’s concerning to learn that this was not the case for you. Your feedback is important, and we would appreciate the opportunity to learn more about what happened. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
This General manager doesn't care about anything.
.. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager...
Sending me in a circle of
.. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager...
Sending me in a circle of infinite deflection to avoid accountability due to blatent negligence from his employees...
I strongly believe this General manager is in on the FRAUDULENT LOANS they push through.
Illegal practices
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by j
Feb 25, 2025 -
Surprise Ford responded
We want to ensure that all customer interactions are handled with professionalism and integrity. Your experience does not reflect the level of service we aim to provide, and we would like the opportunity to discuss this further with you. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so that we can address your concerns directly.
Worthless excuse for a dealership.
Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell.
Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. There are butt cheek stains on the seat, huge scratch on my door, smeared lipstick on my headliner and visor, deep hand indentions on the visor, shoe prints on the headliner and obvious bodily fluid stains all over the seat and floorboard. Found a hair tie and hair clip in my console that’s not mine. I have dash cams and they were also stuffed in the center console and had been wiped with ZERO footage on them, I have never cleared the SD cards. The dealership refuses to take any accountability and blames me for the condition even though it was not like this when I dropped it off. I’m single and work from home so I know it’s not me or a cheating partner. DO NOT DO BUSINESS WITH THEM!!!! I wish I would have read the countless negative reviews before I decided to go to them
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by Tj514980
Service Price Transparency
The team there was amazing and made the entire process
seemingly easy! Highly recommend and I will be back
seemingly easy! Highly recommend and I will be back
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by JASONLYANKOVITZ
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni
Feb 17, 2025 -
Surprise Ford responded
Thanks, Jason! We're thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is what we strive for. We can’t wait to welcome you back!
This is nothing, but a bunch of crooks.
Never recommend this place to anyone.
Specially the persons on the financial department
Never recommend this place to anyone.
Specially the persons on the financial department
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by AguilarJoseC
Verified Customer
Verified Customer
Feb 18, 2025 -
Surprise Ford responded
It’s concerning to hear that you feel this way about your experience with our finance department. We strive to provide transparent and professional service to all of our customers, and we take comments like yours seriously. We would appreciate the opportunity to learn more about your concerns and address them directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can discuss this further.