Madilyn M was very delightful and pleasant to work with
along with Ben and Chuck. Everyone listened to what I was looking for and needed.
along with Ben and Chuck. Everyone listened to what I was looking for and needed.
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by H13BROWN
Verified Customer
Verified Customer
Apr 01, 2025 -
Surprise Ford responded
We’re thrilled to hear about your positive experience with Madilyn, Ben, and Chuck! Our team strives to provide attentive service, and it’s great to know they met your needs. Thank you for sharing your feedback!
The salespeople Boldy Khatter and Ben Pietrowski were
very helpful and understanding. My entire experience was great.
very helpful and understanding. My entire experience was great.
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by 1pal
Verified Customer
Verified Customer
Mar 31, 2025 -
Surprise Ford responded
Thanks for the fantastic feedback! We're thrilled to hear that Boldy and Ben made your experience so positive. Our team is dedicated to providing excellent service, and it's great to know we hit the mark for you!
I had an excellent experience with the sales staff and
everyone else that I met.
everyone else that I met.
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by 1pal
Verified Customer
Verified Customer
Mar 31, 2025 -
Surprise Ford responded
Thanks for the fantastic feedback! We're thrilled to hear you had an excellent experience with our sales team. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
Great experience working with Octavio Salas and George
Lopez on buying our new Ford Maverick
Lopez on buying our new Ford Maverick
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by Fullerkt54
Verified Customer
Verified Customer
Other Employees Tagged:
Octavio Salas
Mar 31, 2025 -
Surprise Ford responded
Thanks for your feedback! We're thrilled to hear you had a great experience with Octavio and George. Enjoy your new Ford Maverick, and we hope to assist you again in the future!
I didn’t have to do much to get the ball rolling.
I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made.
I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made.
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by DAVID.A.SMITH
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Mar 31, 2025 -
Surprise Ford responded
Thanks for your awesome review, David! We're thrilled to hear that your vehicle purchase was seamless and enjoyable. Our goal is to make the process as easy as possible, and it's great to know we hit the mark for you!
Absolutely terrible experience.
I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor
I made a deal with Camryn for sale price of a used F-250 yesterday. I decided to do a trade in however did not have the vehicle so in order to honor the estimated trade in value I had to bring my trade in for inspection today which was no problem. I get there and they finish my inspection and decide to honor the trade in value to what Carmax would offer. The manager working today (different from the previous day) says the list price is the sale price even though the sale price was agreed upon the previous day and initialed! WHAT A WASTE OF TIME!!! I came all the way from Mesa and prefaced on the initial day that we would agree to a sale price first before pursuing the conversation any further. We came to one, and had it approved, and the following day that offer is rescinded after I brought my trade in vehicle in per their instruction. Absolutely Wild! I was prepared to buy and now they blew it. This is a prime example as to why people don't trust car salesman and dealerships.
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by Carlos Santana
Other Employees Tagged:
Camryn Figueroa
Mar 31, 2025 -
Surprise Ford responded
We understand how frustrating it can be when expectations are not met, especially after making a deal. We strive to provide clear communication and uphold our agreements. To discuss this matter further, please reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577 to learn more about the situation.
Great service and made me feel good about my purchase.
Steve and Dan are great employees.
Steve and Dan are great employees.
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by metsbaby
Verified Customer
Verified Customer
Mar 18, 2025 -
Surprise Ford responded
Thank you for your kind words! We're thrilled to hear that Steve and Dan provided great service and made you feel confident and happy about your purchase. We truly appreciate your feedback and look forward to helping you again in the future!
Great experience with all of the staff.
Made the purchase very easy. Would definitely recommend.
Made the purchase very easy. Would definitely recommend.
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by jjearl16
Verified Customer
Verified Customer
Mar 12, 2025 -
Surprise Ford responded
Thanks! We’re thrilled to hear you had such a great experience with our team. Making your purchase easy is what we strive for, and your recommendation means a lot to us. Looking forward to serving you again!
Was in and out pretty quickly over all great experience
first time owning a ford and love it already
first time owning a ford and love it already
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by johnniependergast
Verified Customer
Verified Customer
Mar 06, 2025 -
Surprise Ford responded
Thanks for sharing your experience, Johnnie! We're thrilled to hear that you had a quick and enjoyable visit. Welcome to the Ford family—we're excited for you to enjoy your new ride! If you have any questions, feel free to reach out.
They do not care ,no call backs ,worst car buying
experince ever , we ended up refusing to buy there , they were insulting and demeaning
experince ever , we ended up refusing to buy there , they were insulting and demeaning
More
by cjmac
Verified Customer
Verified Customer
Feb 24, 2025 -
Surprise Ford responded
It’s disappointing to hear that your visit did not meet expectations. We strive to provide a respectful and professional experience for every customer, and it’s concerning to learn that this was not the case for you. Your feedback is important, and we would appreciate the opportunity to learn more about what happened. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
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