Very professional acting people to deal y.
Been back with questions which they were happy to answer.
Been back with questions which they were happy to answer.
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by OKJAYJA
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Feb 10, 2025 -
Surprise Ford responded
Thanks! We're thrilled to hear you had a great experience with our team. Our goal is to provide professional support and we're always here to help. Your positive feedback means a lot to us!
Everyone we talked to was great.
Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also
Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also
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by FALVAREZ20
Verified Customer
Verified Customer
Other Employees Tagged:
Rodger Hernandez and chuck in contracts
Feb 03, 2025 -
Surprise Ford responded
Thank you! We’re thrilled to hear you had such a positive experience with Rodger and Chuck. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We appreciate your support!
We received excellent service from the minute we walked
into the dealership. We were very satisfied.
into the dealership. We were very satisfied.
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by eric.brusseau61
Verified Customer
Verified Customer
Jan 28, 2025 -
Surprise Ford responded
Thanks for the fantastic feedback, Eric! We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our top priority, and it’s great to know we hit the mark! Looking forward to seeing you again soon.
Laura, Dan, and everyone we worked with were absolutely
amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.
amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.
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by VeronicaFaye
Verified Customer
Verified Customer
Jan 20, 2025 -
Surprise Ford responded
Veronica, thank you for your fantastic review! We're thrilled to hear that Laura, Dan, and the team provided such a great experience for you and your family. Your satisfaction is our priority, and we can't wait to work with you again!
I had a great salesperson who was very professional,
informative and knowledgeable. I did not purchase a $61000.00 vehicle here because the sales managers were not interested in fair negotiations and ba
informative and knowledgeable. I did not purchase a $61000.00 vehicle here because the sales managers were not interested in fair negotiations and basically did not want to budge off MSRP. They even lowballed my trade by offering $5200 less than what other dealers were willing to pay. I walked out and ignored the phone calls all week about how they still wanted to make a deal happen. I even received an email asking for me to bring in my trade to be appraised. Seriously? I already did that and wasn’t doing that again. Maybe sell your cars at a fair price and stop trying to rip off customers with super low trade offers.
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by DARE
Other Employees Tagged:
Richard
Jan 21, 2025 -
Surprise Ford responded
We strive to offer fair and competitive pricing, and we regret that we missed the mark during your visit. Your feedback is important, and we will review it internally to help improve our approach to trade offers and pricing negotiations. If you'd like to discuss your experience further, please feel free to reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577.
Dealership was fine.
I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right ther
I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right there and for person to say that if they do not get the highest it’s a negative. They also said this when they called.
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by JONATHANTAMMY
Verified Customer
Verified Customer
Jan 15, 2025 -
Surprise Ford responded
Thank you for sharing your feedback. We appreciate your business and are sorry to hear about your concerns regarding follow-ups and the survey process. Your experience is important to us, and we’ll use your comments to improve our communication practices and ensure a more comfortable experience in the future. Please feel free to reach out to our Customer Relations Director Beverly Woodhull at 623-666-8577 if there’s anything we can do to assist you further.
Everyone was kind and professional.
Our sales rep, Roger, made sure we were happy with the deal we received on our new vehicle. At no point did I feel rushed to make a decision, and the
Our sales rep, Roger, made sure we were happy with the deal we received on our new vehicle. At no point did I feel rushed to make a decision, and there were no predatory sales tactics involved.
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by ashleedsedson
Other Employees Tagged:
Roger
Jan 13, 2025 -
Surprise Ford responded
Thanks for your kind words! We're thrilled to hear that Roger provided a positive experience and that you felt supported throughout the process. Our team strives to create a welcoming environment, and your feedback truly means a lot to us. Enjoy your new vehicle!
I ordered a truck.
The process of buying it was about as seamless and easy going as it could be. Overall, my experience there was great and would recommend to anyone wh
The process of buying it was about as seamless and easy going as it could be. Overall, my experience there was great and would recommend to anyone who asks. Dan Doncea was wonderful to work with and is what made this experience so easy.
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by mrncrps08
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Jan 13, 2025 -
Surprise Ford responded
Thank you! We're thrilled to hear you had a seamless experience and enjoyed working with Dan. Your recommendation means a lot to us, and we’re here to make every purchase just as easy. Enjoy your new truck!
Our sales guy Nick B and his team went above and beyond
from the first point of contact to the moment we drove away! We are grateful for the service and care given.
from the first point of contact to the moment we drove away! We are grateful for the service and care given.
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by BruncieMT
Verified Customer
Verified Customer
Other Employees Tagged:
Nick B and Nick the manager.
Jan 07, 2025 -
Surprise Ford responded
Thanks! We're thrilled to hear about your positive experience with Nick B and the team. We strive to provide exceptional service, and it's great to know we hit the mark. Enjoy your new purchase!
Friendly and professional.
Seem to really care about their customer. I would definatel recommend them.
Seem to really care about their customer. I would definatel recommend them.
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by BMBAC
Verified Customer
Verified Customer
Other Employees Tagged:
Juan Marceleno
Jan 03, 2025 -
Surprise Ford responded
Thanks! We truly appreciate your kind words. Our team is dedicated to providing exceptional service, and it’s wonderful to hear that it shows. Your recommendation means a lot to us!