This General manager doesn't care about anything.
.. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager...
Sending me in a circle of
.. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager...
Sending me in a circle of infinite deflection to avoid accountability due to blatent negligence from his employees...
I strongly believe this General manager is in on the FRAUDULENT LOANS they push through.
Illegal practices
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by j
Feb 25, 2025 -
Surprise Ford responded
We want to ensure that all customer interactions are handled with professionalism and integrity. Your experience does not reflect the level of service we aim to provide, and we would like the opportunity to discuss this further with you. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so that we can address your concerns directly.
Worthless excuse for a dealership.
Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell.
Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. There are butt cheek stains on the seat, huge scratch on my door, smeared lipstick on my headliner and visor, deep hand indentions on the visor, shoe prints on the headliner and obvious bodily fluid stains all over the seat and floorboard. Found a hair tie and hair clip in my console that’s not mine. I have dash cams and they were also stuffed in the center console and had been wiped with ZERO footage on them, I have never cleared the SD cards. The dealership refuses to take any accountability and blames me for the condition even though it was not like this when I dropped it off. I’m single and work from home so I know it’s not me or a cheating partner. DO NOT DO BUSINESS WITH THEM!!!! I wish I would have read the countless negative reviews before I decided to go to them
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by Tj514980
Service Price Transparency
The team there was amazing and made the entire process
seemingly easy! Highly recommend and I will be back
seemingly easy! Highly recommend and I will be back
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by JASONLYANKOVITZ
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni
Feb 17, 2025 -
Surprise Ford responded
Thanks, Jason! We're thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is what we strive for. We can’t wait to welcome you back!
This is nothing, but a bunch of crooks.
Never recommend this place to anyone.
Specially the persons on the financial department
Never recommend this place to anyone.
Specially the persons on the financial department
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by AguilarJoseC
Verified Customer
Verified Customer
Feb 18, 2025 -
Surprise Ford responded
It’s concerning to hear that you feel this way about your experience with our finance department. We strive to provide transparent and professional service to all of our customers, and we take comments like yours seriously. We would appreciate the opportunity to learn more about your concerns and address them directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can discuss this further.
Very professional acting people to deal y.
Been back with questions which they were happy to answer.
Been back with questions which they were happy to answer.
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by OKJAYJA
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Feb 10, 2025 -
Surprise Ford responded
Thanks! We're thrilled to hear you had a great experience with our team. Our goal is to provide professional support and we're always here to help. Your positive feedback means a lot to us!
Everyone we talked to was great.
Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also
Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also
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by FALVAREZ20
Verified Customer
Verified Customer
Other Employees Tagged:
Rodger Hernandez and chuck in contracts
Feb 03, 2025 -
Surprise Ford responded
Thank you! We’re thrilled to hear you had such a positive experience with Rodger and Chuck. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We appreciate your support!
We received excellent service from the minute we walked
into the dealership. We were very satisfied.
into the dealership. We were very satisfied.
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by eric.brusseau61
Verified Customer
Verified Customer
Jan 28, 2025 -
Surprise Ford responded
Thanks for the fantastic feedback, Eric! We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our top priority, and it’s great to know we hit the mark! Looking forward to seeing you again soon.
Laura, Dan, and everyone we worked with were absolutely
amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.
amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.
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by VeronicaFaye
Verified Customer
Verified Customer
Jan 20, 2025 -
Surprise Ford responded
Veronica, thank you for your fantastic review! We're thrilled to hear that Laura, Dan, and the team provided such a great experience for you and your family. Your satisfaction is our priority, and we can't wait to work with you again!
I had a great salesperson who was very professional,
informative and knowledgeable. I did not purchase a $61000.00 vehicle here because the sales managers were not interested in fair negotiations and ba
informative and knowledgeable. I did not purchase a $61000.00 vehicle here because the sales managers were not interested in fair negotiations and basically did not want to budge off MSRP. They even lowballed my trade by offering $5200 less than what other dealers were willing to pay. I walked out and ignored the phone calls all week about how they still wanted to make a deal happen. I even received an email asking for me to bring in my trade to be appraised. Seriously? I already did that and wasn’t doing that again. Maybe sell your cars at a fair price and stop trying to rip off customers with super low trade offers.
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by DARE
Other Employees Tagged:
Richard
Jan 21, 2025 -
Surprise Ford responded
We strive to offer fair and competitive pricing, and we regret that we missed the mark during your visit. Your feedback is important, and we will review it internally to help improve our approach to trade offers and pricing negotiations. If you'd like to discuss your experience further, please feel free to reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577.
Dealership was fine.
I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right ther
I am a bit annoyed with all the calls and text for follow-up. I also feel inappropriate for survey to be given onsite with person standing right there and for person to say that if they do not get the highest it’s a negative. They also said this when they called.
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by JONATHANTAMMY
Verified Customer
Verified Customer
Jan 15, 2025 -
Surprise Ford responded
Thank you for sharing your feedback. We appreciate your business and are sorry to hear about your concerns regarding follow-ups and the survey process. Your experience is important to us, and we’ll use your comments to improve our communication practices and ensure a more comfortable experience in the future. Please feel free to reach out to our Customer Relations Director Beverly Woodhull at 623-666-8577 if there’s anything we can do to assist you further.