Phil Edwards

First Rate Experience buying my first Toyota! Ted in Sales and Scott in Management solved (and put up with) my every question and concern. I returned a few days after purchase to check and ensur Ted in Sales and Scott in Management solved (and put up with) my every question and concern. I returned a few days after purchase to check and ensure correct alignment, tire balance, etc. The service team was excellent - McDonald surprised me with an actual progress video from Tony the technician fully explaining his work and the results. Who does that?! Dayvie in service also fully reviewed every detail. This unusual level of consideration and explanation has given me a welcome feeling of satisfaction! More

by visionsketch Verified Customer Verified Customer

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Ever since McDonald has take taken over this dealership our experience has steadily worsened. When we've had service done on our 1998 Tacoma, on more than one occasion there have been issues. The most rec our experience has steadily worsened. When we've had service done on our 1998 Tacoma, on more than one occasion there have been issues. The most recent incident occurring when technicians left a clip on a brake line that another repair shop found. There have also been problems purchasing parts, where we've have been given the incorrect parts for our vehicle requiring multiple trips (over 30 miles each trip) to exchange for the correct parts. Most recently for something as simple as spark plugs. To top everything off the person in the parts department went so far as to argue that there is no such engine as a 3.4 liter after my husband repeated our vehicle information close to 10 times in the same conversation (we own a 1998 3.4L v6 Tacoma) And when I came in to return the incorrect parts there was no apologies even after trying to show him the actual plug we needed. Instead of trying to help us find another solution or even acknowledging why we would be frustrated, he acted like I he couldn't get me out of the dealership fast enough. It would be one thing if this had been the first time we had issues, but it's not. We have given this dealership more than enough opportunities to keep.our business. However, we cannot, in good conscious, put our trust in this dealership any longer after everything we have experienced. More

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Tonya was very knowledgeable and a pleasure to work with as was Gaige Tuma the service manager, I was pleased with the whole staff as was Gaige Tuma the service manager, I was pleased with the whole staff More

by JPZEB Verified Customer Verified Customer

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Every body is Ok, only front desk is hard and very serius need more friendly need more friendly More

by classicterrabonal Verified Customer Verified Customer

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All of our experiences with McDonald have been good. The staff at this dealership is top notch. They are all courteous, helpful, and professional. The staff at this dealership is top notch. They are all courteous, helpful, and professional. More

by turner6484 Verified Customer Verified Customer

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I've always had great service at McDonald Toyota. Timely, friendly, professional. Service as very helpful in keeping my Rav4 in great shape. Timely, friendly, professional. Service as very helpful in keeping my Rav4 in great shape. More

by rachristy66 Verified Customer Verified Customer

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I highly recommend their services and I highly recommend I have been purchasing vehicles from there for years and sending friends and family. I have been purchasing vehicles from there for years and sending friends and family. More

by Digesualdo7 Verified Customer Verified Customer

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This story starts out with a recall, schedule maintence that could have turned into a disaster but McDonald made it right and then went above and beyond. The recall was on brake lines and they handled eve that could have turned into a disaster but McDonald made it right and then went above and beyond. The recall was on brake lines and they handled everything like pros but there was a gasket that broke during install that in turn was allowing brake fluid to leak. My wife and nephews were on their way to school when the warning light for Low Brake Pressure came on. My wife was able to get to a safe place and the dealer made sure to get us a tow truck and Lyft to the dealer. They were able to fix the issue in a very short time. In turn we ended up trading that Tacoma in for a new used Tundra and Scott the GM and his team made sure we were taken care of and then some. I want to give a shout out to all involved, Scott, Edwin and Chad in Sales and then in Service Nicholas and Amanda as well. Lastly I also want to thank Brandon and Phil in parts with getting me set up with a bed cover. Thank you all for your help and you guys rock. More

by fridaybrett Verified Customer Verified Customer

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Linda is amazing. She always keeps me informed of the status of my service necessary for my vehicle. She’s friendly, professional, and so easy to work with. I recommen She always keeps me informed of the status of my service necessary for my vehicle. She’s friendly, professional, and so easy to work with. I recommend timely service to my vehicle through McDonald Toyota Service with Amanda, two other friends. More

by laninevil Verified Customer Verified Customer

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I always appreciate how open, honest, and helpful they are when it comes to having work done on my vehicles. are when it comes to having work done on my vehicles. More

by bholmes16 Verified Customer Verified Customer

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