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Phil Falzarano
Phil Falzarano | Page 39
Certified Product Advisor
Naples Mazda
6387 Airport-Pulling Rd
Naples, FL 34109
452 Reviews
Dealership Experience
7 yrs, 9 mos
Industry Experience
32 yrs, 2 mos
452 Reviews
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452 Reviews of Phil Falzarano
April 12, 2023
Not happy, felt mislead about extra charges, anti-theft, advantage package etc....2,300$ in total. Salesman or finance guy failed to mention they were mandatory, and I only knew when bill was finalized! Aft advantage package etc....2,300$ in total. Salesman or finance guy failed to mention they were mandatory, and I only knew when bill was finalized! After 5 hours at the dealership, I was tired and would have signed anything. To add to the mess, I was only given 1,300$ for my trade in since it was old, and the next day it was on the lot for 10,000$. This place is about profit not customer service! Rip off Stay Away! More
by Richard
Verified Customer
April 10, 2023
We love the car we purchased but it was not without a lot of pain. First we came in on Monday and were going to purchase a certified used CX-5 and began the paperwork on that. However, the day after we dec of pain. First we came in on Monday and were going to purchase a certified used CX-5 and began the paperwork on that. However, the day after we decided we wanted a new car instead and came to the dealership on Tuesday and told two people to cancel the paperwork on the used vehicle. That never happened to my knowledge since when we came in at our appointed time on Thursday to meet with Ellen to look at new cars they said our used car was ready and drove it around. After telling them we wanted a new car we proceeded to select one but we kept getting told that we were still in the system as purchasing a used vehicle. That was finally resolve and we purchase a new vehicle with all the equipment we want. We spent an inordinate amount of time waiting to see the purchasing/finance person. We made a deposit of $10,000 and got the vehicle, a process that took over 4 hours to complete. Then to our surprise a few days later we notice that Naples Mazda had processed our $10,000 check twice and our account was debited $20,000 instead of $10,000. We were told that this happened because we were still in the system to buy the used car and the deposit was applied to both the used and new car. After several calls to management this finally got resolved but it was an overall terribly time consuming and exhausting process. Our sales person (Ellen) did a great job working with us. More
by IRISTHOMPS
Other Employees Tagged: Ellen Mareschal, Brent Nawrocki
April 03, 2023
It made buying a car a stress free and positive experience! Phil made us feel like old friends, and we loved his energy. We will only buy from Naples Mazda from now on! experience! Phil made us feel like old friends, and we loved his energy. We will only buy from Naples Mazda from now on! More
by MADDYM0116
Other Employees Tagged: Daniel Ortiz
March 25, 2023
Since I own a 2020 Mazda CX30, I return to Naples Mazda for all of my service needs. Service Advisor, Matthew Moreno, always provides me with top notch service and answers all of my questions. He is always for all of my service needs. Service Advisor, Matthew Moreno, always provides me with top notch service and answers all of my questions. He is always courteous, polite, and caring. Naples Mazda is fortunate to have Matthew Morano on their Service Team! More
by alisontracy
Other Employees Tagged: Daniel Ortiz, Cameron Taylor, Matthew Morano
March 21, 2023
Knowledgeable friendly and responsive. I’ve done this survey already so I’m wondering what’s up with that? I’ve done this survey already so I’m wondering what’s up with that? More
by Lesley
Other Employees Tagged: John Lazor
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