Phil Gagliardi

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear shellylillian, We're so happy to hear that you had a great overall experience with Phil and our service team! Thank you for the kind words and for recognizing their efforts to provide quick and reliable service. We always strive for top-notch service in every aspect. Would you mind sharing a bit more about what might have impacted your ratings for service price transparency, workmanship, and service time? Your feedback helps us pinpoint areas for further improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Fool4asong, Thank you so much for the fantastic feedback - we couldn't be happier! We're thrilled that Phil exceeded your expectations, and we appreciate you recognizing his knowledge and professionalism. It means a lot that you were so pleased with the speed and quality of your service. We always strive to provide top-notch experiences for our customers! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Monica, Thank you for sharing your positive experience with our service staff and your insightful suggestions. We're glad to hear you've had pleasant interactions with our team. We always value customer feedback and appreciate you taking the time to share your thoughts about loaner cars and diagnostic fees. While we understand your perspective, dealer policies regarding these matters are often set to balance customer service with operational costs. However, we'll definitely pass your feedback along to management for consideration as we're always looking for ways to improve the customer experience. The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi JVANNNEST1, Thank you so much for the kind words! We're thrilled you found our facility modern and Phil helpful. We're proud of our team and always strive to provide a welcoming and efficient experience. We'll be sure to let Phil know! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi Sharitom, Thank you so much for the fantastic feedback! We're delighted to hear that you found the entire process – from scheduling to follow-up – easy and pleasant. We'll let Eric, Phil, and Kelly know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi Charles, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our team understanding and helpful in explaining what needs to be done with your truck. It's great to know we provided clear communication, and we'll be sure to let Phil and Kelly know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi Margarits67, Thank you so much for the wonderful review! We're incredibly happy to hear you had a great experience with our team. We're especially glad that Eric, Phil, and Kelly provided excellent service and made the process smooth for you. We'll let them know about your kind words! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi JJACOBY, Thank you so much for taking the time to share your great experience! We're thrilled that you found our service to be quick, friendly, and professional. We're also delighted to hear that your truck was returned sparkling clean – it's the little things that matter! We'll be sure to let Eric, Phil, and Kelly know about your kind words. The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi Margarits67, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our service team provided excellent customer service and explained everything clearly. It's always our goal to make our customers feel informed and satisfied. We'll be sure to pass along your compliments to Eric, Phil, and Kelly! The Team at Wally's Nissan of Latham (518) 278-0766