Phil Hunt | Page 2

Wilson T and the remaining Herb Chambers team provided incredible service. I am very pleased with my purchase and experience! incredible service. I am very pleased with my purchase and experience! More

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Amazing and very helpful staff! A clear explanation of what needed to get done was given to me. Wait was shorter than expected for service to be completed. A clear explanation of what needed to get done was given to me. Wait was shorter than expected for service to be completed. More

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Great customer service from the start. Following my first inquiry all the way to me picking up the car! Following my first inquiry all the way to me picking up the car! More

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Good support for the X7 lease and as well for good guidance. Great intro on how to by guru Abed guidance. Great intro on how to by guru Abed More

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We have bought 3 cars from Herb Chambers in the last 5 years. Always excellent service. Our experience with BMW Sudbury has been fantastic. From first contact to delivery and maintenance- always very years. Always excellent service. Our experience with BMW Sudbury has been fantastic. From first contact to delivery and maintenance- always very professional and attentive. More

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My worst experience with car dealership ever. We My worst experience with car dealership ever. We scheduled for car, and while we was on our way, they scheduled another appointment 15 min before ou My worst experience with car dealership ever. We scheduled for car, and while we was on our way, they scheduled another appointment 15 min before ours and sold that car. Wasted my time. More

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The very first time I ever contacted BMW of Sudbury regarding a vehicle, I was specifically asked to be paured with their most knowledgable salesman. That weekend I ended up meeting the greatest car sa regarding a vehicle, I was specifically asked to be paured with their most knowledgable salesman. That weekend I ended up meeting the greatest car salesman I have ever met, Charlie.K. Believe it or not, that was nearly 5 years ago. I am about to be on my 3rd BMW and Charlie has not only become the only person I will ever contact regarding anything BMW but he has become a family friend. And this is the level of professionalism and trust that the team here at BMW if Sudbury foster. You truly become part of the family and this is why I would highly recommend Charlie and the team to anyone. Bill, Al and Nick are all great as well, Pranav is a class act and I doubt I will ever see another dealership that is as excellent as this one. Even after years, I am always welcomed with a handshake and a smile and am free to check out the inventory whenever I am there for service. They are the top BMW dealership for a reason folks. I challenge anyone to find out for themselves! More

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Great client advisor My experience was excellent. Phil provided me very good information as soon as I asked many times. Henry Ding was my client advisor. he was very fri My experience was excellent. Phil provided me very good information as soon as I asked many times. Henry Ding was my client advisor. he was very friendly, helpful, and honest! His skills were very professional, and gave me a great deal on new X3.. I'm so happy with my purchase! Thank you More

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Buyers beware I can easily say that the interaction with this dealership was nothing but a series of poor communication and let downs. All beginning with multip I can easily say that the interaction with this dealership was nothing but a series of poor communication and let downs. All beginning with multiple messages Sunday and Monday to the internet sales advisor Phil who was "looking forward to my visit" for a car that I drove 1 1/4 hours each way that was not even on location when I arrived that I had intended on purchasing in cash same day no trade if all met my specs. After sales associate Michael and sales manager Jason back peddled the situation, it was finally shook upon by both Jason, Michael and myself that the the car would be brought to my residence for viewing and held for me 'no deposit required' due to the mistake on their end. Car arrived Wednesday via very friendly courier Ali to which I test drive and viewed the vehicle and told Ali I was pleased and wanted to move forward with the purchase. Ali stated Michael would follow through later that day as did Michael earlier that morning via telephone when I was informed that Ali would be bringing the car vs Michael. No response from Michael until after 9pm that evening via email stating he would follow up with me the following morning to which I replied that would be fine and told him my available schedule for the following day. Again no call back the following morning so I placed yet another call on my way into work stating I wanted to move forward asap with this cash sale and please call me back. A voice mail was finally received about an hour later to which I returned, and agreed to full asking price with credit card info over the phone being told that paper work and details would be worked out the following day. No call was ever received Friday, so yet again I followed up with another email to Michael Saturday cc'ng Sales manager Jason stating that I wanted to expedite this sale please due to work commitments the following week. Over 3 hours later I finally received a call from Michael stating the car had been allegedly sold by someone else on Wednesday evening after I had test driven and approved of it earlier the same day. The only option offered to me now was a different car without the same options and at a different price point vs following through with the car that I was promised and was on hold 'via courtesy' due to the mistake on their end. Multiple phone tag messages later with Jason including my availability and no resolution . After having bought and sold 15+ cars for commuter and/or luxury use I can by far say that this is the worst dealing I have ever experienced with a car dealer. Buyers beware! More

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Great Dealership I reached out to dealership online and Phil Hunt got back to me right away and answered all of my questions. We worked with Peter Vargo and he was pro I reached out to dealership online and Phil Hunt got back to me right away and answered all of my questions. We worked with Peter Vargo and he was prompt and courteous. He was knowledgeable about the vehicle. I would recommend him to anyone looking to update their wheels. Top notch service all around. More

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