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Phil Joyce
Phil Joyce at Jim Ellis Kia of Kennesaw
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Phil Joyce | Page 9

Service Advisor

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.0
105 Reviews
4.0

105 Reviews

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105 Reviews of Phil Joyce

June 07, 2023

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Employee Rating

It was a good experience and I would like to come back for another visit More

by jaylondharvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis

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Jun 07, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 02, 2023

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Employee Rating

On time appointment and live the technician video that was sent after inspection. Dealership also provide Lyft for transportation to and from my house as car was being completed. More

by rdvel002
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Parr

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Jun 05, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your kind words, and we hope to see you next visit. Take care!

May 13, 2023

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They did a good job with the work I asked them to do. The wait was a little longer than they initially quoted, but not bad. This was the initial service and they did not reset the service reminder. They More

by cmcquate
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused, and our team would be more than happy to reset your service indicator if you wanted to stop by again. Best regards.

May 09, 2023

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Strangely, my car was returned to me with two very small but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said More

by profundiscom
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 10, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

May 02, 2023

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Christian was extremely knowledgeable and on point when reviewing the car and available options with me. I was very happy with his professionalism, manners, and overall comfort he provided during the car s More

by molly lehrer
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Rock, Chris Vallejo

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May 03, 2023

Jim Ellis Kia of Kennesaw responded

Molly, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Christian was such a great help! Thanks again for your business and recommendation, and we hope you love your new Kia. Take care and happy driving!

April 13, 2023

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They had my car for months and did no work on it has to keep calling to check on my car to no avail when I went up there they told me there was nothing they can do for me and I could not get another car More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tommy Wallis

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Apr 13, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please reach out to us at sams@jimellis.com. Best regards.

April 04, 2023

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Employee Rating

The service was really nice and I’m glad I didn’t have to stay too long. Everyone was also quite cooperative. More

by jmakeha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove , Michael Garrabrant, Tommy Wallis

Helpful
Report | Print
Apr 05, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team was a great help! Thanks again for your business and kind words. Take care!

April 04, 2023

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Employee Rating

Completed the work in a timely manner. Keep me informed along the way to completion. More

by atmbanks
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 05, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team was a great help! Thanks again for your business and kind words. Take care!

April 01, 2023

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Employee Rating

Worst service I have ever experienced. I will never return. Was told repair would take 1-2 days. Kept my car for 10 days. Never once called to update me. Would not answer the phone when I More

by the_gaskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Kerkoski, Sam Stewart , Michael Garrabrant, Tommy Wallis

Helpful 1
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Apr 05, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We do our best to get vehicles serviced in a timely manner, however some delays may occur. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

March 30, 2023

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Employee Rating

I don't have kind words at the moment. They messed up my brakes although I'm sure they will correct it. I'll just have to go out of my way to get the service done after being at the dealer More

by taunyaward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful 1
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Mar 31, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We've passed along your feedback to our service team, and someone should be reaching out to you soon. Best regards.

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