Phil Mastellone

I’m in my mid 40’s and have bought a lot of cars in my lifetime, but never as stress -free as my experience with this dealership. They are professional, knowledgeable and easy to work with, they listened lifetime, but never as stress -free as my experience with this dealership. They are professional, knowledgeable and easy to work with, they listened to my concerns, my wants and I left with a dream car! More

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Service department is terrible. I made an appointment and 3 days later they still haven't looked at my car. I called to find out what's going on and my service advisor was off today I made an appointment and 3 days later they still haven't looked at my car. I called to find out what's going on and my service advisor was off today and no one else there could help me. After arguing with whoever on the phone, i got a manager and took my car back. Called 3 other mechanics and Teterboro Jeep and they all said drop it off and youll have it back next day. This place is shady and does not care about the customer at all. Do yourself a favor and bring your vehicle anywhere else unless you don't want it back for weeks. More

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This dealership is completely xx. Service department is the worst. Wish I can say more Service department is the worst. Wish I can say more More

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Horrible Customer Service in the parts department. I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me I have taken the car to the dealership 4 times and the issue has not been fixed. I have been charged for a rental that the dealership authorized me to pay for because I was still having the same issue. When I decided to take my car elsewhere they told me that I had to pay for the rental because the manager's signature was forged. They would not let me take out my car unless I paid. They decided to pay half and when I went to pick up my car I was charged an additional $159. When they called the service advisor she lied to my face (even though the phone calls are recorded) that was the price I was given. The car still has the same issue and no one will get back to me. More

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I do NOT recommend this location for your service needs. We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 W We came here to fix our Jeep's heater. They charged us $700 and the heater was still not fixed. We took it back to them and they held our car for 2 WEEKS (14 days we were without car) due to constant excuses and saying their "mechanics are all sick." Finally they said they will need to charge us an ADDITIONAL $2000 to fix the job they didn't complete. It's hilarious just reading this. Overall very unprofessional staff and rude to customers. Stay AWAY from this location for service please. 0/5 stars More

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good service good attention I recommend it good people who attended me and very good treatment thanks for your attention good job who attended me and very good treatment thanks for your attention good job More

by leolr75 Verified Customer Verified Customer

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Very friendly and always are willing to help no matter the circumstances at any time. the circumstances at any time. More

by emiliovasquez2001 Verified Customer Verified Customer

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Good service. A little high on price. $55.. for three lug nuts. Last service done was the same, oil change & rotation. Asked to remove locks . Service remed one lo A little high on price. $55.. for three lug nuts. Last service done was the same, oil change & rotation. Asked to remove locks . Service remed one lock and kept the key. . More

by CAPPIELLO8 Verified Customer Verified Customer

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got a call from the service department regarding a possible situation with the TPM system and they took good care of everything. possible situation with the TPM system and they took good care of everything. More

by WTORREALBA Verified Customer Verified Customer

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Never had a problem with scheduling service. The team there is always fast and reliable. Love going to them. My recent service I dropped off my car and was called right away that it was ready to The team there is always fast and reliable. Love going to them. My recent service I dropped off my car and was called right away that it was ready to be picked up. Happy customer! More

by sheenaperez Verified Customer Verified Customer

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