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Phil Neel
58 Reviews
58 Reviews
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58 Reviews of Phil Neel
Verified Customer
January 15, 2026
Initial sale was painless; the post-sale experience has been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealersh been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealership’s multi-point inspection. While I understand what an as-is sale entails, it does not eliminate the obligation to disclose material facts or defects that are known or reasonably should have been known by the dealer, particularly when the dealership performed an inspection. This is especially true for issues affecting safety and basic vehicle usability. At delivery, no charger was provided, and other missing items were not disclosed prior to sale, despite the vehicle being an EV. This was the first red flag. After some back-and-forth, management did ultimately make that issue right by providing a charger and agreeing to ship some all weather mats. I did however, have to buy a NACS adaptor that was also missing and not disclosed prior to sale. Further, I have no idea if all owner manuals were furnished. Later that same day, I discovered a far more serious issue. When backing up, the rearview camera was unusable due to severe visual distortion. Cleaning the lens had no effect. This issue was not disclosed at the time of sale and is something that reasonably should have been identified during any meaningful multi-point inspection. After contacting the salesperson, I was advised to bring the vehicle in. The service department determined that the backup camera had been damaged, likely due to abrasive materials or improper cleaning during vehicle preparation. This also explains the extensive and heavy swirl marks throughout the paint, which were present despite the vehicle not being particularly clean at pickup. After escalation to the GM by the service advisor, I was told the dealership would make it right by ordering a replacement camera and coordinating a Ford Mobile Service repair. As of today, two days have passed with no communication or update regarding scheduling the repair. This is not a cosmetic issue. A functioning backup camera is a federally mandated safety feature designed to prevent accidents and injuries. Delivering a vehicle with a non-functional backup camera-without disclosure-raises a serious safety concern. Safety-related defects should be disclosed prior to sale and remedied with haste, not followed by silence. Additionally, representing a dealer-performed multi-point inspection creates a reasonable consumer expectation that major safety systems are functional at the time of sale and that the vehicle has not been damaged during pre-sale preparation. Consumers should not be discovering undisclosed safety defects or evidence of improper handling after leaving the lot. While I appreciate that management acknowledged the issue and agreed to correct it, the lack of transparency, missed disclosures, delayed follow-up, and evidence of abrasive prep practices have significantly impacted my confidence in this dealership. I would expect prompt repair of the safety system along with a proper paint correction to address the damage caused during preparation. More
by ssgrewal77
January 14, 2026
Tre Tuttle was my salesperson. He was great! He was patient, respectful, and quite knowledgeable about the vehicle and the process. I like that he was honest with me. He was great! He was patient, respectful, and quite knowledgeable about the vehicle and the process. I like that he was honest with me. More
by Ms. Wonderful
Other Employees Tagged: Phil Neel
January 13, 2026
Capital Ford has done a great job with the transition from previous ownership to the current team from previous ownership to the current team More
by EKLIPFER
Other Employees Tagged: Tyler Armstrong
January 02, 2026
Our sales person Trey was great through the sale process. Answered all of our questions and made sure we were takin care of. The reason for my 1 star review is I have been trying to get ahold of a team membe Answered all of our questions and made sure we were takin care of. The reason for my 1 star review is I have been trying to get ahold of a team member to get a question answered and situation taken care of. I have been told I would hear back, that notes were left, that it was going to be good to go. Through a month of calling trying get it taken care of I have never heard back and I have also been hung up on while place on hold. If this situation was not happening then my review would definitely have been at least 4 stars. I am not someone to leave bad reviews for places or people because I know how it affects businesses. More
by nick.debolt
Other Employees Tagged: Trey
December 21, 2025
Had a very positive experience with capital ford. I would refer any of my friends to buy from them. They deal straight forward and didn’t waste my time. I would refer any of my friends to buy from them. They deal straight forward and didn’t waste my time. More
by jbfincham
Other Employees Tagged: Tyler Armstrong
December 12, 2025
Very kind, and professional. They tried to meet my needs and wants. Great communication. I was very satisfied with the customer service. They tried to meet my needs and wants. Great communication. I was very satisfied with the customer service. More
by ladiibug86
Other Employees Tagged: Tyler Armstrong
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