Phil Neel

A great experience from start to finish. Easy to work with, they helped to make this a good experience. We will recommend you to everyone we know. Thank you Easy to work with, they helped to make this a good experience. We will recommend you to everyone we know. Thank you More

by christinaschult Verified Customer Verified Customer

Report | Print

Great sales team. Leesha was fantastic. She helped us meet our needs with a smile and no pressure. Finance office was on their game. Quick and painless. Car could hav Leesha was fantastic. She helped us meet our needs with a smile and no pressure. Finance office was on their game. Quick and painless. Car could have been cleaned up better than it was. We found areas that were missed by the detailers. Overall it was a great experience. More

by robert swonger Verified Customer Verified Customer

Report | Print

We had a good experience with this dealership, the car fax was not updated on the website unfortunately and we drove well over an hour to get there, and the car we bought was indeed involved in a collisio fax was not updated on the website unfortunately and we drove well over an hour to get there, and the car we bought was indeed involved in a collision when the pulled up the car fax, but they allowed us to throughly inspect the car and looked at all the repairs and inspection report. We almost didn’t take the car but they clearly made every effort to ensure the pricing was fair and the repairs were solid. So far we are very happy with the car we bought . More

by dayzejayne Verified Customer Verified Customer

Report | Print

Phil and Patrick were EXTREMELY helpful and accommodating! I’ve bought a lot of vehicles, but this is easily my best buying experience ever! Fair negotiation, no pressure, and extremely profess accommodating! I’ve bought a lot of vehicles, but this is easily my best buying experience ever! Fair negotiation, no pressure, and extremely professional. I 100% will be back. More

by willcrabbe Verified Customer Verified Customer

Report | Print

They were professional! They communicated and were very patient with me over a difficult problem. Thank you They communicated and were very patient with me over a difficult problem. Thank you More

by Duane Scott Verified Customer Verified Customer

Report | Print

I couldn’t be happier with my experience at Capital Ford of Columbus. From the moment I walked through the doors, everyone made me feel welcome and taken care of. The entire team — from sales to finance to of Columbus. From the moment I walked through the doors, everyone made me feel welcome and taken care of. The entire team — from sales to finance to management — was professional, transparent, and genuinely focused on helping me find the right car without any pressure. They took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. It’s rare to find a dealership where you can tell the staff truly enjoy what they do and care about their customers — but this was one of those places. Driving off the lot, I felt confident in my purchase and grateful for such an honest, friendly, and knowledgeable team. I’d highly recommend Capital Ford of Columbus to anyone looking for an exceptional buying experience! More

by gmkade43 Verified Customer Verified Customer

Report | Print

Outstanding service Mobile unit very friendly and kind would recommend to friends thank you much . would recommend to friends thank you much . More

by mcgillmichael78 Verified Customer Verified Customer

Report | Print

The overall experience was good. However, I have some paint chips on my driver side of the bed. I payed for a coating. Someone from the body shop was supposed to call me. I have not However, I have some paint chips on my driver side of the bed. I payed for a coating. Someone from the body shop was supposed to call me. I have not heard anything yet. Very disappointed. I paid good money for the coating. I hope after taking the survey somebody will call me soon. More

by bluesfan444 Verified Customer Verified Customer

Report | Print

Easy to get in early for service. Friendly service workers. Need more comfortable seats in waiting room. Friendly service workers. Need more comfortable seats in waiting room. More

by kaerchersteven Verified Customer Verified Customer

Report | Print

Service from the advisors desk was great. However not pleased with work don on vehicle. I chose the works package when getting my vehicle service. This package comes with tire rotation. When However not pleased with work don on vehicle. I chose the works package when getting my vehicle service. This package comes with tire rotation. When I received my vehicle back I noticed that tire rims didn’t not have lug nuts completely screwed on and on another there was no lug nut at all. Highly disappointed. More

by julian3258 Verified Customer Verified Customer

Report | Print