Philip Casserino | Page 5

The representative was kind. However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch releas However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch release. This seems like information the sales rep or the service mechanic should have been able to answer up front rather than having me wait for 3 hours to find out, apparently, this is a common issue on the base models and you would think an experienced service provider for Hondas would know this off the top of his head. They could have looked up my VIN to verify tgat it was in fact a base model. I just feel like they just wanted to get a sale out of me rather than provide good customer service so I’d return in the future for automotive needs. More

by CJB Verified Customer Verified Customer

Report | Print

I had a fabulous experience! I plan to continue using the service department for all of my service work. I plan to continue using the service department for all of my service work. More

by MSKCDOSS Verified Customer Verified Customer

Report | Print

Your people are nice. Your wait area is fantastic. Two hours for a oil change and tire rotation is too long need to cut that in half Your wait area is fantastic. Two hours for a oil change and tire rotation is too long need to cut that in half More

by Mcrafe Verified Customer Verified Customer

Report | Print

Dealership is friendly they do as much as they can for you. They have some stupid rules, but what are you gonna do? you. They have some stupid rules, but what are you gonna do? More

by awknmk0 Verified Customer Verified Customer

Report | Print

DeAndre was the absolute Best! Excellent customer service and great knowledge on everything I asked. I asked how long would the service take He told me a accurate estimate timefram Excellent customer service and great knowledge on everything I asked. I asked how long would the service take He told me a accurate estimate timeframe and I explained to him that I had to be at work by a certain and he reassured me it would be done and I wouldn’t be late. He was absolutely correct. Even under pressure He stay polite and smiled the entire time. If I had to revisit Southaven Honda it would definitely be because of DeAndre. Thanks for showing Me that it’s still excellent customer service skills in the work place. More

by Rasheda Harper Verified Customer Verified Customer

Report | Print

Phillip was very professional and the service was excellent. Phillip explained what problems was going on with my daughters car to fix the maintenance and what to expect in the future if excellent. Phillip explained what problems was going on with my daughters car to fix the maintenance and what to expect in the future if the problem wasn't taken care of. BRAVO ZELO. THANK YOU FOR YOUR SERVICE More

by Mitchkd723 Verified Customer Verified Customer

Report | Print

This is the best Honda dealership in the Memphis area. Everything is done well. Phillip is an incredibly helpful and efficient service advisor. Everything is done well. Phillip is an incredibly helpful and efficient service advisor. More

by OB5 Verified Customer Verified Customer

Report | Print

My service was fast! ! Customer service great!! Kevin kept me informed ion all that was going on with my vehicle!! Glad I got my car here ! Customer service great!! Kevin kept me informed ion all that was going on with my vehicle!! Glad I got my car here More

by Shervonturner Verified Customer Verified Customer

Report | Print

Car was misdiagnosed no refund or admittance of fault, feel like they just wanted money. feel like they just wanted money. More

by jamiebenfield Verified Customer Verified Customer

Report | Print

I love going there because they always take care of me. Very good customer service Very good customer service More

by Tinaj50 Verified Customer Verified Customer

Report | Print