Phillip King

I was disappointed with the customer service. They had to take our car apart, which I understand, but then we were told we had to wait for a part and it would be 6 more days until our car would b They had to take our car apart, which I understand, but then we were told we had to wait for a part and it would be 6 more days until our car would be ready. No loaner was offered, and I was lied to when I asked if we could pick up our car and then bring it back when the part was in. I was told my car was unsafe to drive, but it turns out it wasn't, it just hadn't been put back together and they didn't want to do that. Then, charged me an hour of labor to put it back together in order to drive it. Also, we were originally told that the car would be repaired on Monday, but when I picked it up (on Thursday) our service rep said she wasn't working Friday or Monday, so we have to call Tuesday to set up an appointment. It has been a really frustrating and upsetting experience. More

by marlandan Verified Customer Verified Customer

Report | Print

I received friendly and professional service and was handled very quickly. I highly recommend service at Gregory Hyundai. handled very quickly. I highly recommend service at Gregory Hyundai. More

by SPLAGER Verified Customer Verified Customer

Report | Print

The service dept is great. They helped me fix my issues quickly. Friendly and qucik. They helped me fix my issues quickly. Friendly and qucik. More

by nloredo420 Verified Customer Verified Customer

Report | Print

Our experience at Gregory Hyundai was absolutely exceptional from beginning to end. After spending four days testing different vehicles and exploring our options, we can confidently say this dealers exceptional from beginning to end. After spending four days testing different vehicles and exploring our options, we can confidently say this dealership truly stands out because of its people. A huge and sincere thank you to Dan, our sales representative, who went above and beyond in every possible way. Dan was incredibly patient, attentive, knowledgeable, and never once made us feel pressured. He genuinely cared about helping our family make the best decision, and his dedication, professionalism, and servant-hearted attitude made the entire process enjoyable and stress-free. You can tell he doesn’t just sell cars—he builds relationships and creates trust. Gregory Hyundai is blessed to have someone like Dan representing their dealership. We also want to recognize Felix for his kindness, attentiveness, and support throughout the process. The entire team treated us with respect and care, always valuing our time and making us feel welcomed. And a very special thank you to Branko, the Financial Director. Branko made our experience truly unforgettable. The way he served us, guided us, and genuinely cared for our family was beyond anything we expected from a dealership experience. He made us feel valued, cared for, and important—not just as customers, but as people. His integrity, wisdom, professionalism, and personal attention are rare to find today. He is the kind of leader every dealership should hope to have. Because of this incredible team, buying our vehicle became more than just a transaction—it became an experience we will remember and talk about for years to come. If you are looking for a dealership that genuinely cares, serves with excellence, and treats people the right way, we highly recommend Gregory Hyundai. Thank you again, Dan, Felix, and Branko, for making this such a special experience for our family! More

by Cisneros Verified Customer Verified Customer

Report | Print

Terrible experience that is still ongoing. Bought a used Hyundai Tucson. Within a couple weeks the engine light went on. I've now brought the car in 4 times after they said they fixed it each Bought a used Hyundai Tucson. Within a couple weeks the engine light went on. I've now brought the car in 4 times after they said they fixed it each time. They don't call me with updates or even return my calls to get a status on when it will be fixed. I've never had a worse experience with a dealership and repair shop. I think they may have sold me a lemon and won't own up to it. More

by sean.foran Verified Customer Verified Customer

Report | Print

INCOMPETENCE ! !! Worst Experience of my Life , took my car and left . Do Not come here for Service !! Worst Experience of my Life , took my car and left . Do Not come here for Service More

by Cfontanini Verified Customer Verified Customer

Report | Print

Your appointment was on time. The service people were very knowledgeable and answered any questions I had. Very pleased with the work that was completed. The service people were very knowledgeable and answered any questions I had. Very pleased with the work that was completed. More

by dorinoble7 Verified Customer Verified Customer

Report | Print

The intake process wasn’t very smooth. There should be more help at the front to ensure a better experience when coming for service. Same goes for the pickup. I was told it would be 10 min There should be more help at the front to ensure a better experience when coming for service. Same goes for the pickup. I was told it would be 10 min and I went back and waited another 15, went up to check it my car was ready and it had been there waiting and they forgot to get me. More

by jsresnick22 Verified Customer Verified Customer

Report | Print

Horrible experience, no one knows what’s going on. No one communicates to each other. I spoke to the service manager, he says he’ll call you back and never calls back. Horrible customer service. T No one communicates to each other. I spoke to the service manager, he says he’ll call you back and never calls back. Horrible customer service. The extended warranty they push on you has a clause that you HAVE to bring it to their dealership, and you have to pay for your own tow to get it there. Super inconvenient, and incompetent. More

by jaredbburns Verified Customer Verified Customer

Report | Print

Kandice was great to work with. She kept me in the loop thought out the repair. Took a few phone calls to to service manager and Hyundai USA to get a loaner but it worked out She kept me in the loop thought out the repair. Took a few phone calls to to service manager and Hyundai USA to get a loaner but it worked out More

by shelbyd007 Verified Customer Verified Customer

Report | Print