Pre-Owned Department | Page 12

Highly recommended Than younChris. For helping our daughter get her first car. It was a very enjoyable experience,. Please go see Chris at town and country. Thank u Than younChris. For helping our daughter get her first car. It was a very enjoyable experience,. Please go see Chris at town and country. Thank u More

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Good experience Treated great. Courteously spoke to for everything I needed. Everyone was super nice and helpful. I would recommend that you purchase all of you cars Treated great. Courteously spoke to for everything I needed. Everyone was super nice and helpful. I would recommend that you purchase all of you cars here. More

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The Best Ever Frank and the team made buying my first car soooo easy and simple, he called me everyday and made sure step by step I leave with a car. Definitely wil Frank and the team made buying my first car soooo easy and simple, he called me everyday and made sure step by step I leave with a car. Definitely will be back here when it's time to get another car More

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Jeep Cherokee Frank was awesome from start to finish! He was honest, caring and listened to everything we wanted for our daughters first car! Would highly recommend Frank was awesome from start to finish! He was honest, caring and listened to everything we wanted for our daughters first car! Would highly recommend dealing with Frank! More

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STAY AWAY FROM THIS DEALERSHIP If i could rate negative 5 stars, i would! This is the WORST dealership I have ever been to. Me and my sister came here to find her a Jeep that she lo If i could rate negative 5 stars, i would! This is the WORST dealership I have ever been to. Me and my sister came here to find her a Jeep that she loved. But the salesman Chris claimed that they charge $1,600 in dealership fees, that have nothing to do witg the tax fees, dmv fees, or doc fees! Then he went on to say that we have to pay NY sales tax of 8.625%, even though our car will be registered in FL which is 6%, that is 100% false, they were trying to commit TAX FRAUD. He then admitted that he charges all the customers from any state, NY tax. You pay your home state taxe percentage to your home state dmv, ITS THE LAW. We went down the road to another Jeep dealership in Garden City who said that numerous customers come to their dealership claiming the same problems from town and country! We bought the same exact car for $1,000 less on the sticker, did not have to pay $1,600 for dealer fees, and we paid the 6% sales tax. DO NOT GO TO TOWN AND COUNTRY! More

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Great service I had to bring my vehicle I recently purchased for a mechanical issue. I called my salesperson Chris, he was concerned and arranged for me to have my I had to bring my vehicle I recently purchased for a mechanical issue. I called my salesperson Chris, he was concerned and arranged for me to have my vehicle brought in that day. I was introduced to Jim. He had me in and out in 10 minutes. Great job. More

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Excellent experience! Customer-focused dealership! I bought my first ever car from here. Salesman Dan Ingardi is caring and knowledgable and went above and beyond to get me into the Jeep of my dreams. I bought my first ever car from here. Salesman Dan Ingardi is caring and knowledgable and went above and beyond to get me into the Jeep of my dreams. Everyone at this dealership is friendly and courteous. If you are looking for an fair and trustworthy car buying experience, this is the place to go. Specifically Dan Ingardi (Sales) and Chang Yoo (Finance). There are none better! More

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Pacifica from Chris Wife and I arrived at 10 am today and left with our people mover this early afternoon. Chris was attentive, full ok knowledge and simply a pleasure to Wife and I arrived at 10 am today and left with our people mover this early afternoon. Chris was attentive, full ok knowledge and simply a pleasure to deal with. More

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Awesome Thank you Chris from our whole family. We always wanted a Wrangler for beach use. The girls think they own already. Not!!! I'm sure reality will set i Thank you Chris from our whole family. We always wanted a Wrangler for beach use. The girls think they own already. Not!!! I'm sure reality will set in More

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Decent car, frustrating experience I purchased a pre-owned Honda Odyssey at Town & Country in late January. A young, new salesman named Joe sold me the vehicle. I got a good vehicle at I purchased a pre-owned Honda Odyssey at Town & Country in late January. A young, new salesman named Joe sold me the vehicle. I got a good vehicle at a decent price, and Joe was a friendly guy. Those are the upside. I was less than pleased with my experience for the following reasons: 1) Misinformation in the online ad. I always do my homework before car shopping. I had a printed ad with the listed price in hand when I arrived. [I had also corresponded with the internet department prior to going, just to make sure the listed price was accurate. They said it was. I also asked them what the delivery fees were, but they would not tell me.] When I arrived and completed the test drive and was ready to make a deal, Joe told me that the purchase price was going to be $1000 more than what was published. The reason, he claimed, was that I was going to pay cash rather than use their financing program. He went through the whole "talk to my sales manager" routine several times before the sales manager would actually come out and try to explain to me why the advertised price would not apply. The best he could do was charge me $500 more than the advertised price. Then, of course, were the dealer fees, which added close to $2000 more. I went home to talk it over with my wife before deciding. I was still getting a relatively good deal, so I went ahead. 2) Inconsiderate of customers' time. When I returned for the purchase, with my wife--who had to make special childcare arrangements to make the 1-hour drive (one-way) in order to come sign--we sat down with the business manager, Chang, to go through the mandatory speech about extended warranties. We finally got to the point of signing paperwork with him, at which point he assured me they had all the needed signatures from my wife, so that she could go and relieve the babysitter. I continued to wait approximately 2 more hours before they would let me see and sign the final documents. I finally left with my vehicle. Two weeks later, Joe the salesman called to say that they needed my wife to drive the 2-hour round trip again to come sign the DMV paperwork. Despite the frustration (time is money), we had no choice but for her to return and sign. 3) Failure to take care of basic problems on pre-owned vehicle. During my pre-purchase inspection I discovered that the right, rear tire had low pressure and in fact had a nail stuck in it. Moreover, one windshield wiper blade was completely worn out. I had to argue extensively for the salespeople to say they would patch the tire and replace the wiper blade on a car I was spending $22K for! They ended up promising that they would. But the first time we drove in the rain after getting home, the wiper blade showed itself to be no newer than when I first saw it. And within about 2 weeks, the right rear tire was low on air again. Whatever they may have done, it wasn't what they said they would do. But at this point I would rather fix the problems myself than drive 2 hours and have to wait hours again. Buyer beware. More

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