Pre-Owned Department | Page 13

Up from here Thank Yao town and country for being so patient with me. It’s been 20 years since I had to purchase a car. Thank yo Chris H in sales Thank Yao town and country for being so patient with me. It’s been 20 years since I had to purchase a car. Thank yo Chris H in sales More

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Thx Christopher Perfect deal second vehicle in a week fromm Christopher in used division. Great service a pleasure to do business with, easy in easy out. Thx Perfect deal second vehicle in a week fromm Christopher in used division. Great service a pleasure to do business with, easy in easy out. Thx More

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Had to call the police on them! Wish I could give a lower rating. Went in on a Sunday to look at a vehicle I liked. Was told the finance department wasn’t in on Sundays, but I was to Wish I could give a lower rating. Went in on a Sunday to look at a vehicle I liked. Was told the finance department wasn’t in on Sundays, but I was told by Chris the sales rep that I would receive a call from the finance department the next day, the additional dealer fees were much higher than what we’d been quoted at other dealerships, but I liked the vehicle and they assured me not to worry they would meet or be ‘very close to’ the rate we wanted and monthly payment so we paid the deposit. We did not receive a call on Monday or Tuesday despite reaching out multiple times. We finally received a call on Wednesday from Chris with a much higher finance rate than what other banks had quoted us and still weren’t being given a monthly payment despite asking for it in writing as well as over the phone. We were also denied multiple requests to speak to the finance department directly. However, we were assured by our sales rep that we would receive our deposit back if we decided not to take the car. When I arrived for the appointment to pick up the car the sales rep did not recognize me and began complaining about me right in front of me to the manager and also said he had other people looking at the car (despite us having paperwork signed already to purchase the vehicle) so I asked for my deposit back and was told that I would have to come back to pick up a check the next day even though we paid the deposit in cash. I refused to leave without my deposit as there is another review on Yelp from a woman who’s been waiting close to a month to get her deposit back from them which I told them. When I asked why they couldn’t cut a check that day if they didn’t have cash on hand they said it takes a few days and I probably wouldn’t get a check back until the following week. They then threatened to sue me if I said anything bad online about them. The manager then continued to threaten me, blasted Music, made inappropriate winks and faces at me then began to snap pictures of me on his cell phone. At that point I called the police as I felt unsafe. Police made him guarantee the refund or they will be returning. Don’t give them your money. There was one nice staff person Daniel there who tried to check to see if I was ok, but he was yelled at by the manager Joe for even speaking to me. He should go work for a different dealership, he’s too nice for this place. I am not the first person on this page who has had to write a review about having a deposit or finance rates scammed like this. More

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BEWARE Purchased a used car with low mileage on a late Friday afternoon and spent a good amount of money. Over the weekend we had the car looked at by our m Purchased a used car with low mileage on a late Friday afternoon and spent a good amount of money. Over the weekend we had the car looked at by our mechanic and he said car was excellent but the 2 rear tires were near bald. On Sunday took it to a tire place and they confirmed what first mechanic said which was the tires were at .2mm of tread life. Both places said they wouldn't have passed the car in inspection because of this. On Monday I reached out to dealer and was told a manager would call me. On Thursday I still had not heard back from dealer so I called. Manger told me to bad we can't do anything for you. He also said both places just wanted to sell me tires. Never once said why don't you bring it in so we could check it out. I would just say be very careful. NO Customer service exists at this dealership. Manager wouldn't even share his name. In all my years of buying cars at dealerships this was by far the WORST. More

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Certified pre owned My experience with Joe Wexler was excellent. He was the most wonderful person and it was a great pleasure working with him. Look out for Valarie B My experience with Joe Wexler was excellent. He was the most wonderful person and it was a great pleasure working with him. Look out for Valarie Boccia she is a very dishonest person. Don't believe anything she tell you. I called her to cancel a service contract 7 days after I purchased it, and she gave me some BS that I cannot cancel it because according to her I signed a document stating that the service contract cannot be cancelled. REALLY? After calling her out.on her lies, she never returned any of my calls. I am still waiting for a full refund to be credited to my loan. More

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Wow lights out Bought keep Jeep Grand Cherokee from Chris in pre owned . Great service,awesome deal, highly reccomend this salesperson and dealer. Top notch ! Lookin Bought keep Jeep Grand Cherokee from Chris in pre owned . Great service,awesome deal, highly reccomend this salesperson and dealer. Top notch ! Looking forward to getting vehicle for our daughter More

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A pleasure from start to finish! Best car buying experience with these guys! Joseph Wexler was by far the most wonderful, helpful and patient sales person. They didn't rest until I f Best car buying experience with these guys! Joseph Wexler was by far the most wonderful, helpful and patient sales person. They didn't rest until I found a vehicle that made me smile when I saw it. My purchase of a Certified Pre-Owned Jeep made to be a pleasure with this dealer. I can't speak highly enough about them. From picking out the perfect vehicle for myself right down to the financial details. The finance manager, Chang was absolutely the most knowledgeable and patient man with helping me get the most amazing deal, better than I could have hoped for. I can't speak highly enough of these guys and will be referring them to absolutely anyone and everyone looking for a new or used vehicle. Customer for life! Thank you guys so much! More

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Wonderful!! Chris Higgison helped me purchase my jeep compass. He was a fantastic person to work with! He made the whole process easy! Chris gave me great advice Chris Higgison helped me purchase my jeep compass. He was a fantastic person to work with! He made the whole process easy! Chris gave me great advice and I am so happy with my jeep and with my service! More

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All's good Recently purchased Dodge Caravan from this dealer. Very pleasant experience. Rich in finance was also very nice to to deal with in finance department Recently purchased Dodge Caravan from this dealer. Very pleasant experience. Rich in finance was also very nice to to deal with in finance department for my loan More

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BAIT AND SWITCHED FOR $4,000 I would most definitely NEVER recommend this dealership to anyone! If I could rate in the negatives I absolutely would! Please if you are looking into I would most definitely NEVER recommend this dealership to anyone! If I could rate in the negatives I absolutely would! Please if you are looking into purchasing a used vehicle (because that is the only department I had dealt with at this dealership) just save yourself the headache and go to a different dealership. Not only did this place bait and switch us, they ran my husband's credit without asking and then had him sign the paper authorizing to do so, after the fact. On top of that, we had a check ready and signed (through a bank of our choosing) to hand over for the specific vehicle we were interested in. They flat out threatened us that we would be charged more than the pricing that we had seen listed on their website, if we financed with that specific lendor. I am not sure why the dealership thinks it is acceptable to discredit a military bank and then try to force us to pay more??? It seems like pretty shady business practices, in my opinion. The icing on the cake is that we actually did end up financing with a lendor they chose (again without asking for permission) to find out that they still charged us $4,000 more than the listed price on the website AND our interest rate was higher than the one offered by our original bank which they had also "promised" would be lower as well. All in all, of the many dealerships we have been to and cars we had purchased over the past 12 years together, this was by far the worst ever in customer service and business pratices. This dealership and their employees are the exact reason that people dislike dealing with salesmen and dealerships in the first place. The lies, deceit and all of the other negative connotations that are always associated with carbuying has been seared into our brains forever thanks to this place. We will definitely be leaving this review everywhere we can so that people are aware of the unethical business practices of this dealership and to hopefully help prevent this type of situation from occurring to someone else. More

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